Incorrect Dues Totals & Wacky entries in Dues Transaction Histories?

[Isamar]

Hey there! Is anyone else seeing wacky Dues entries in Memberships with multiple contracts?

For some reason, the deduction for tax overpayment was applied twice to each of my contracts. This isn't such a big deal and in one of my Memberships, which holds only one contract, they simply reversed the duplicate entry. All good.

BUT in my other Membership, which holds 3 contracts, they did not simply reverse each duplicate entry. Instead, they entered a "Reapply Payment" amount on each of the 3 contracts: they added over $900 to the Dues balance of one contract, deducted about $300 from the 2nd contract, and deducted almost $400 from the 3rd contract. The $ amounts appear to be completely random, and they're huge compared to the tax overpayment amounts. The only "logic" is that the total Dues balance for the 3 contracts is correct, so it kind of looks like someone made random entries to a couple of contracts, then made an entry in the 3rd contract that balanced out the total.

The problem is that the total for each individual contract is now completely off. (I've emailed Member Accounting with details, but so far I'm having trouble getting it fixed.)

 

[suebeelin]

When you multiply the number of points with 2022 dues, does it come out the same/correctly?

 

[Isamar]

It does for the total balance due on the membership, but the amount for each individual contract is wrong (by hundreds of $).

 

[suebeelin]

It does for the total balance due on the membership, but the amount for each individual contract is wrong (by hundreds of $).

Huh. That is strange….. I never thought to check mine (I only have 2 contracts)

 

[MICKIMINI]

Keep after them. It usually takes a week or two to hear from them. I have four OKW contracts on one UY.

In September, 150 points showed up in the wrong contract and I figured when the close of the 150 point contract happened it would be audited (Disney ROFR'd it) and moved to the sold contract. Well no, it didn't and I emailed MS and waited at least a week for them to call me.

A seasoned CM called and I explained the overage yet even he had a hard time understanding what was going on. He called me back in an hour or so and corrected their mistake so my account is now correct. DVC does screw up...unbelievable right LOL?

 

[808blessing]

Mine has the same weird thing. I prepaid & I’m a new owner. It seems to balance out but still.

 

[Isamar]

Mine has the same weird thing. I prepaid & I’m a new owner. It seems to balance out but still.

Interesting, because I also have a combo of prepaid/new contract activity in that membership (I had prepaid some of my Bdwk, which I’ve owned for a while, and my 2 BLT contracts are new purchases).

 

[808blessing]

Interesting, because I also have a combo of prepaid/new contract activity in that membership (I had prepaid some of my Bdwk, which I’ve owned for a while, and my 2 BLT contracts are new purchases).

let me know what goes down. I have several mixed points contracts. One at Boardwalk.

 

[KAT4DISNEY]

When you look back at years you see all kinds of wackadoodle things have been done to the online dues and it will vary each year. I had glanced thru mine and it all seemed to make sense but I'm thinking I should take a little closer look as there are lots of reports of weird things this year.

 

[DebbieB]

I have 2 contracts - BWV and VGC. My BWV is low about $360 and my VGC is high by the same amount. Reviewing the statement, the total appears correct. The entries make no sense. For VGC, it shows $1,780 for annual dues billing. I have 150 points, that would be $11.87 a point. Then there's a $814 adjustment. To complicate it further, I put a $500 gift card on my account in November, applied to VGC. My plans were to pay VGC in full and pay BWV monthly. It shows $714 balance for VGC but monthly payments of $35.76, which doesn't add up. That would total $429, which may be correct after subtracting the $500 prepay.

 

[npatellye]

I had some crazy entries last week. I had a negative balance in my two RIV contracts that should have carried over. On July 16th, a random charge was billed and the credit disappeared. On December 19th, the credit showed back up and was applied to the bill. I have no clue what the heck happened but it seems to have all been fixed.

 

[wishicouldgomoreofte]

Mine look the same as always, and are correct. (lucky, I guess.)
Their billing takes a close look to understand.

 

[Dznypal]

I just checked mine which since we only have one contract for 100 points it should be pretty straight forward but it looks like a mess--

we have direct debit which comes out on the 15th

starting dec 15 theres all sorts of adjustments anything from estimated taxes to overpayment debit--annual dues billing the top entry shows a tax adjustment of 135$ with balance column of 710$ cant figure out where that came from

with paying the dues through direct debit and the 16th being the last payment for this year shouldnt it show 0 in the balance

this looks like we owe 700$ yet

theres 7 entries for 12-16-21 none of which make any sense--yet the day before the right amount was taken out

16th was a goofy day for them hope they get it fixed soon

 

[Drewmama]

Mine had weird entries but the final balance was correct.

 

[cm8]

The 16th December was crazy on ours too!!

 

[Best Aunt]

For mine, the total amount due was $5.85 less than what it showed would be due when I checked their Math. I was very confused until I remembered that I had received emails in 2020 saying that I would get a credit toward my 2022 Annual Dues because of an error which impacted members who bought through the third-party resales market between 2014 and 2019. Sure enough, the total of the credits in those emails was exactly $5.85.

 

[BcIcemen]

Paid my dues in full 12/18/2021 and received confirmation emails as I paid with gift cards. Today I received a statement in the mail dated 1/1/20222 that I owed the full amount. Did anyone else get this statement in the mail. I cannot get through on the website

 

[GrumpyInPhilly]

I got the statement in the mail today. I had just paid the dues on-line yesterday so obviously the payment was not reflected on the paper statement.