The two times I cashed out at Milesource I had the same experience. When I cashed out, I printed out the redemption page and on that page it says that it should take 3-4 (or 4-6 weeks, I can't remember) to receive my notification from Giftcertificates.com about my SuperCertificate. Well, the allotted time came and went and I never got any email, so I emailed GiftCertificates.com and Milesource. I never received a direct reply to my email or an explanation as to what happened from either one, but the next day I had the email from GiftCertificates.com to obtain my SuperCert. I guess it took a little "nudge" to get them moving. Good luck!