In response to your question about how I upgraded the room while I was there, I called the front desk in the morning (before check-out time) and asked if it would be possible for us to upgrade to a 1-bedroom and use points to do it. The CM checked availability of the room, found there was one, and then contacted member services to make sure we had enough points. We checked out of our studio and into our 1-bedroom, which, fortunately, was ready, so we didn't have to wait until check-in time. The CM was very gracious (as all the CMs were at OKW during our stay), and said if we called bell services, they would more our belongings, too. We ended up moving the stuff ourselves since the new room was nearby.