Any advice on how to actually use the $50 Hilton Gift Cards? We are in Cabo at the WA and they couldn't get them to work to pay down our room charges. Seems this is a common issue.
I'm worried about this as we are staying at a Hilton next month and I am hoping to use my stash of Hilton gift cards. Is there not a customer service phone number on the card that might be able to tell the people at the hotel how to use them?
They can't be charged for an amount higher than what is in the gift card. In other words, no auto draining. Have the front desk enter an exact amount to charge the card, and make sure it is at or below the card available balance. That's what the terms of the card state. Also, as
@afan states, they should be running as an AmEx credit card. Oh, that's another point, they have to accept AmEx payment cards for it to work.
Only 2 hotels have had someone who knows how to use these right off the bat, for me. Usually a manager should know. It seems like maybe some POS have an option for 'gift card ' or something because most front desk folks pick some option and then type in all the info and then tell me it didn't work

That's when I ask them to try again charging $50 (or whatever) as a credit card, swipe, and it works.
Now being in Cabo, I wonder if you might have some trouble with exchange rates? The hotel website says US Dollar for the currency so hopefully not. But it'd be something to keep in mind that the amount charged has to be at or below the available amount after conversion.
amexgiftcard.com/hilton has a PDF of the terms from the back of the sheet the card came on.
Here is the section on split tendering, with the instructions:
"
Can the Card be used if its Available Balance does not cover the total purchase price?
Depending on the Select Merchant’s policy, you may be able to use the Card with another form of payment, such as cash, check or
another card, to make a purchase. This is known as a “Split Tender Transaction.” To make a purchase for more than the Available
Balance on the Card:
1. Present the Card for payment and tell the cashier it is a prepaid card.
2. Tell the cashier the Available Balance and ask whether another form of payment will be accepted for the balance of the purchase.
3. Before the Card is “swiped,” tell the cashier to only authorize the Card for the Available Balance.
4. If the Card is declined, remind the cashier of the Available Balance.
5. Be prepared to provide a second form of payment to cover the balance of your purchase.
Some Select Merchants may only allow you to use cash or check, but not another card, as the second form of payment. Some
Select Merchants do not permit a second form of payment at all. We do not guarantee that a Select Merchant will permit a Split
Tender Transaction. If you are having difficulty making a Split Tender Transaction or using the Available Balance on the card please
call the Customer Service Number (1-888-846-4308) for assistance."
I especially like steps 3 & 4. We're quite serious about available balances!
I mean, these are the first 3 lines of the doc -
FOR 24-HOUR CUSTOMER SERVICE
Visit us online at AmexGiftCard.com/Balance or call 1-888-846-4308.
For easiest use ALWAYS KNOW YOUR BALANCE AND TELL THE CASHIER!
We got bold AND caps AND an exclamation point for good measure.