Ugh. Chase needs to update their customer service a bit.
I got an email that they had declined a $1.19 charge for possible fraud. (I need to set up texts alerts. Got a new number this week.)
In any case, I didn’t want to reply to the email in case it wasn’t genuine. Called the number on the back of my card, and had a horrible connection. The agent asked if he could call me back, because he said he was working from home and the internet was bad. He did, but it was no better, so I told him I’d call back for another agent.
Second agent also had a very poor connection. We did get as far as him reading part of the merchant’s name to me, so at that point I knew the email was genuine, but I told him he was breaking up so much I could barely make out what he was saying. He put me on hold for a few minutes, and then I got hung up on.
It shouldn’t be so difficult to confirm fraud on a card. I was getting super frustrated. Forgot to mention I called a couple of times before the bad connection, and the system didn’t recognize my mother’s maiden name. I seem to remember the last time there was fraud on my card, I was able to speak directly to the fraud department by pushing a button. Just aggravating. I must be cranky tonight. Have been in quarantine and working from home for a couple of days because our classroom had a Covid case. But, the good news is I get my second vaccine on Monday. Yay!
