We got #Bonvoyed

I know we have people here who travel often for work so I am channeling my annoyance from the events of a few days ago into what is hopefully a useful post...
DH and I are both in LA for work this weekend. We were at the W Hollywood for one night. As I'm sure you can guess, we did not choose this hotel. My employer booked it. DH's company uses Hilton & he has never, ever had these issues. In fact, we are now at an HGI courtesy of his employer. My employer offered to cover the first night because we were arriving early & they were glad not to have to pay the other nights. We thought this would be nice.

@ us
1. They informed us that we were not eligible for any points or Gold status benefits because the room was booked on a corporate rate. Not once, ever, at any Marriott, Hyatt, or Hilton have I ever heard this. But, maybe I missed something & it's a rate that isn't eligible for points or stay credit. That's fine. But what does that have to do with my status benefits??? Eventually they gave me the wifi & acted like they were doing me a huge favor. Thanks for graciously giving me something I was entitled to anyway, I guess. (I'll let you guess whether or not we got any welcome points or a room upgrade.)
2. The woman at the front desk, who was smiling so nicely at the couple in front of us, stopped smiling as soon as she saw us. (For those who don't know, my DH is Japanese.) She asked us for the reservation name, then "have you recently traveled through China?" & "are you currently experiencing a fever or any other symptoms?" I could have gone either way on this. Maybe it's something they ask everyone. But sometimes, when you smell a rat, you know it's a rat. So I admittedly acted like a creep & went to stand where she couldn't see me, and listened as she checked in the next three groups. Not one person was asked a single question about China or the virus. I really didn't want to waste any more time but this was a "manager, now" situation & for his part, he seemed horrified. Not sure if it was really sincere but he called her away from the desk & we didn't see her again for the rest of the day or the next morning, so

Whether coincidental or not, I'll take it. (I really wanted to go back & ask that woman if she is a racist in general, or just to East Asian people, & does she know China is in fact NOT the only country in East Asia? But I refrained.)
I'm really trying to find something nice to say about the hotel. It has a nice staircase? The bathrooms are nice? There's free yoga? I mean, overall, the accommodations are fine, but I was so put off by the check-in experience that I could not enjoy it at all.
So, if anyone has any upcoming Marriott stays booked on a corporate rate, be ready to fight for your points if you want them. And, if you or someone you're traveling with is of East Asian descent, be prepared to be treated like you're carrying the plague. You keep hearing that folks are being "tested" for the virus & the results take days to come back. Well, good news for all... coronavirus testing done on sight! Coming soon to a Marriott hotel near you