Lain
DIS Veteran
- Joined
- Oct 4, 2014
- Messages
- 9,372
When did BonBon start charging $10 for extra kids when you have more than 2 guests? I will be cancelling all 4 cards, this I just getting ridiculous. I’m going to only add 2 guest.
It is ridiculous!
Personal experience - since the IT merger, when I try to book 2 adults and 1 child at the Royal Hawaiian, Marriott’s site and app want to charge me a $100+ extra person fee — for a 6 y.o.! When I try Marriott’s other hotels in Waikiki, they also want to charge an extra person fee of varying amounts. Many of these hotels did not charge an extra person fee — especially for kids — when they were part of SPG. I called the hotel directly and asked what their policy is and they told me they don’t charge extra person fees for kids, that it’s a “glitch” in the new Marriott system, and to go ahead and book 2 adults and call to add a child and I won’t be charged.
Call the hotel directly and see what their policy is. Alternatively, others have suggested just booking 2 adults and having additional guests elsewhere while you check in for the entire 2+ party, and never tell them.
This issue was pissing so many people off that Marriott’s chief shill TPG wrote an article about it:
https://thepointsguy.com/news/marriott-adding-surcharges-children-award-bookings/
What makes me really angry is that 9 months later, and pissing off how many guests, and pocketing how many millions of dollars in extra person fees from the unwitting, this “glitch” is still happening and Marriott doesn’t think it’s a high enough priority to fix it.
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