Sorry to be so slow to respond. Just getting slammed at work today, so I'm pages behind... Anyway, it was a really positive experience. He was great about answering all of my questions and was proactive in staying in touch as my booking dates approached. I wouldn't hesitate to use Juicy or another reputable booking service again in the future if I had a particularly complicated redemption or a *must have* that I was afraid I'd mess up or not be able to get myself. In this case, it was absolutely worth using the service since I was literally flying on both dates that our 360-day booking windows opened. (For the outbound flights to Japan, I was in the air on my way to Johannesburg, and for the return flights to the U.S., I was in the air on my way to Paris.) He did email me before booking the return flights just to make sure nothing had changed, but I wasn't able to respond since I had no Internet in Botswana and then was flying. But he went ahead and did the booking anyway based on what we had previously discussed. The only personal information I had to give him access to was my Qantas account so he could use those miles to do the booking and credit card info for him to pay the taxes/fees. (I monitor my credit cards pretty much every day anyway, so I could see that he wasn't doing anything funny with my cards. Plus, I know Chase is really good about dealing with fraudulent charges.) I did the MR transfer prior to leaving for Africa, so he had no access to my Amex account. I think I mentioned previously that he was a little concerned that Chase would want me to verify use of my card to pay the taxes/feees by confirming a text message code or something similar when they saw an attempted charge in foreign currency that I probably wouldn't be able to get while in the air. If all else failed, he offered to pay the taxes and fees with his own credit card and have me reimburse him, which I thought was an awesome *above and beyond* service. But it never came to that. I gave him card info for both my CSR and Platinum so he'd have a backup if one failed, Then I PM'd both Chase and Amex giving the heads up that I'd be paying taxes/fees on award bookings and that the charges might be in foreign currency. Assume that helped because he was able to charge my CSR both sets of taxes/fees without any issue. Our total taxes and fees for all flights was $1,127.40 (plus 640,000 MR). Totally worth it to me in this case to pay the additional $200 per person for him to do the bookings. So all in cash, including the Juicy fee, was $1,927.40. Total bargain in my mind for 4 round-trip *upper class* seats. Not quite as good as you on the points, but I had accrued those MR specifically for this purpose and was prepared to use more, so all good in my mind.