I have recieved a reply from a complaint I made...

[Lisa_C]

Given my recent experience, I wouldn't go again if it was all expenses paid and spending money! This was our 4th time in 13 years and it has got worse each time. During this trip we often said to one another, what must any visiting Americans think? It is dirty, very poorly maintained, badly organised and very few CMs in the parks even acknowledge the guests existence unless they are forced into it.

Why Disney continues to allow their name to be associated with the place escapes me.

One less person in front of me then *smiles* I plan on going back time and time again.
To the OP, if you complain at the time you will find your problems fixed asap - and sometimes find you will get a few "extras" to say sorry. VIP breakfast was given to a friend who had a problem with her room as they really don't like to think of guests disappointed

 

[TheTizardFamily:0)]

I have to say I agree completely with other posters, none of your lows are anything that would require an offer of anything let alone a free night.

It's really awful that you expect it.

 

[poppie123]

Sorry but i have to agree with the others. Its wrong to complain in the hope you might get a free trip or even a free night out of it.

 

[mikneyspackson]

Guys please!!!!! I don't think I will get anything free and don't expect anything free!
I didn't "complain" as such as I didn't say anything in a horrible matter. I actually told them what a wonderful time I had and then passed on my lows as it is things that could be worked on. I said "these are a few things that could be worked on to turn a good trip into an amazing trip"
I had an amazing time and I told them that. I just thought I'd let them now and did it under the complaints thing on their website because I thought they'd listen then...

 

[DLPdaft]

Guys please!!!!! I don't think I will get anything free and don't expect anything free!
I didn't "complain" as such as I didn't say anything in a horrible matter. I actually told them what a wonderful time I had and then passed on my lows as it is things that could be worked on. I said "these are a few things that could be worked on to turn a good trip into an amazing trip"
I had an amazing time and I told them that. I just thought I'd let them now and did it under the complaints thing on their website because I thought they'd listen then...

then why did you post this earlier in the thread, after your original post? -

Guys help me, i wanna reply and hint for them to offer me something like a free night stay or something and I know it's not gonna work, I know i know hahaha
but you can't fault me for trying

I think its this later post which has people feeling like you only want to reply to DLP in hopes of getting something for free.

 

[Jazzy B Bunny]

My room stank when I went to London, I went to reception and they moved us. An inconvenient expirence but it didn't ruin our holiday at all.

 

[cherrymarzipan]

To be fair your original post opened with, “I basically forwarded the lows from my trip report from the 14th-17th of April this year to them…” – no mention of having tagged this on the end of a praise for the wonderful time you had had. You then went on to say you had forwarded it through their complaints system and followed with, “I was hoping for maybe a free trip in it somewhere…”

As Elaine said, you reaffirmed this with your later post. What were we supposed to think?

 

[Disneyfied family]

Despite having been to DLP 12 times since 1994 and last year buying Annual Passes we will not be going again EVER! I did write and complain to DLP about a Cast Member at Davy Crocket Ranch, even if they had offered an all expenses paid trip plus spending money, I still wouldn't go back. Instead we are paying for 9 to go to Disney World in September. Only ones missing out here that I can see are DLP.

 

[markpsych]

Despite having been to DLP 12 times since 1994 and last year buying Annual Passes we will not be going again EVER! I did write and complain to DLP about a Cast Member at Davy Crocket Ranch, even if they had offered an all expenses paid trip plus spending money, I still wouldn't go back. Instead we are paying for 9 to go to Disney World in September. Only ones missing out here that I can see are DLP.

Wow....what did the CM do that put you off ever going back

 

[Nubbedy]

Sorry, but I agree with most previous posters. You have stated that you sent a list of your lows to DLRP and were hoping to get some sort of compensation, eg a free night. Your 'lows' seem trivial and nit-picking, and certainly not something that would ruin a holiday. You had all day to get your APs sorted. By your own admission you ignored a two hour wait and took the chance to come back later. With rides in the park, this worked to your benefit. With the APs, it did not. That's too bad. But it's not Disney's fault. Also, the complaint about factor 8 suncream being next to useless? It's still 8 times better than wearing no sun cream at all. It's also not Disney's fault you chose not to take suncream with you.

On a positive note, the video of your sister and Ariel was lovely. Thanks for sharing.

 

[Florida2012]

I work in a customer facing service sector (Food Retail) and am currently involved in a programme of improving customer service in the stores within the region I work. I would like to think that I would know what "Good looks like" and use DLP as an example with my colleagues on a regular basis. The fact they don't all do the whole "have a nice day" mentality shouldn't get in the way that they do a cracking job. Litter? Always seeing people litter pick. Rudeness? I have only seen this once in our 7 visits (on a VERY busy counter top service at Casey's when being, pretty much, abused) Shabbiness of the parks? This IMO was dealt with by the amount of works for the 20th anniversary and looked cracking in November!

Now, I'm not saying that the "have a nice day" culture is wrong, but I've found that sometimes people find this a bit fake and would prefer people to genuinely care about them and their needs.

However, one of the books I am reading is called "Creating Magic" by Lee Cotterall which is about how they created a culture of service at WDW. (Lee himself was a CM making his way up to vice-president (I think) so he knows a thing or two about the business) one of the things I love, and am trying to adopt within my own store, is something he called "take 5" where a CM was allowed to take five minutes a day making a guest's visit truly unique! An example of this was a character was asked to autograph a book for x as they couldn't make it due to illness. The character then put a small note in the book wishing them well soon and that they can't wait to see them when they can come, etc.

As for the free night, I hugely doubt it as your visit wasn't affected to the point that you were severely disrupted. I would be satisfied with the PERSONAL response (which is quite rare for this type of complaint)

 

[inelegancex]

Reading all of these comments have made me quite sad, I think DLP is often given less credit than it should. Being compared to its American counterparts is sadly always going to happen, but what people need to realise is that it is not a US theme park, it is situated in a small country on restricted land (compared to the US especially) and it still gets people from all around the world visiting it, I think with them not making much of a profit it's hard for them to invest great sums of money

If someone told me that the US parks have never experienced maintenance or cleanliness problems I wouldn't believe them, the amount of guests each park has is unreal. For a theme park to be kept up to 110% all year around is unrealistic! And I definitely agree - the park shouldn't be blamed because so many people do not have manners or basic hygiene when it comes to toilets!

I think I can also speak for everyone when I say that we have all had a brush, however small or large, with a bad CM but I think this is life. Not every person you meet in the public sector is going to be all smiles and rainbows, and I tend to not take it personally anyway because whenever you are in another country, there are going to be cultural differences and I think this can be evident at times in Paris, wherever you go. Having spent a lot of time in France I just think this is the way a lot of people are!

It may just be my attitude anyway to smile and be extra nice to someone who is grumpy - maybe they are having a bad day and this is what they need! There are also a lot of people in DLP who work VERY hard to be polite and give you a pleasant experience, so for me I just try to focus on these people. I think so long you are polite and friendly to them no matter what- it can't ruin your trip! I think maybe some CM just do not think, a lot of them if you show genuine friendliness to reciprocate in a genuine way.

 

[Lisa_C]

^^^^^what they said^^^^^ WDW never runs as smoothly as people make out
I prefer "my" DLP

 

[addverbaan]

I also agree. we go out of our way to smile and say bonjour to CM's and I have never had nothing but a friendly response back. It'[s amazing how far an hello, please or thank you will get you!

 

[Ware Bears]

^^^^^what they said^^^^^ WDW never runs as smoothly as people make out

It always makes me smile when people write that something would never happen at WDW - they obviously don't read the forums for the US parks!

 

[jillrobinson]

I also agree. we go out of our way to smile and say bonjour to CM's and I have never had nothing but a friendly response back. It's amazing how far an hello, please or thank you will get you!

I'd agree with this

 

[A Small World]

It always makes me smile when people write that something would never happen at WDW - they obviously don't read the forums for the US parks!

I was thinking this myself Elaine. Theres also a lot of WDW versus DL goes on on the US boards

 

[stonfiesta]

I have to agree with the DLP bashers in this thread.......the place is no longer what it used to be. It is disgusting in many places for many reasons and I dont care what country it is in or what lack of profits it makes it is just not acceptable. We used to do many trips but have decided against it lately because imo it has lost the little magic it had.

I also love the the cast member interaction in WDW compared to DLP, actually not entirely true......once I found a WDW cm rude, funnily enough in the french pavillion in Epcot. His co-cm told us he once worked at DLP.......thats all im saying on that.

Im keeping my fingers crossed that the magic will come back next time we decide to go.

 

[dlpSteve]

We've had the odd bad experience with a CM over the years, but never anything to get worked up about. On our last trip 2 weeks ago we found the CMs to be an absolute joy and on plenty of occasions went out of their way to make our stay extra special, so much so that I wrote an open letter to the Disneyland Paris cast members.

I do think maintenance needs to be stepped a bit, though I'm sure Orbitron had been cleaned between our last two trips.

It's the guests that I have most complaints about. Many seem to treat the CMs like dirt and walk around with a sense of entitlement and superiority. On several occasions I almost stepped in but the CMs handled themselves with grace and patience in the face of rude and obnoxious guests.

I actually feel like DLP has turned a corner since the 20th Anniversary started and though more maintenance is needed, a lot is being done. CMs seem to be more proud of their resort and their roles within it and it's forging forward with new attractions, hotels and entertainment planned. Visitor satisfaction numbers are up as are the number of people going. I'm counting down the days until I will be returning to my happy place once again )

 

[addverbaan]

We've had the odd bad experience with a CM over the years, but never anything to get worked up about. On our last trip 2 weeks ago we found the CMs to be an absolute joy and on plenty of occasions went out of their way to make our stay extra special, so much so that I wrote an open letter to the Disneyland Paris cast members.

I do think maintenance needs to be stepped a bit, though I'm sure Orbitron had been cleaned between our last two trips.

It's the guests that I have most complaints about. Many seem to treat the CMs like dirt and walk around with a sense of entitlement and superiority. On several occasions I almost stepped in but the CMs handled themselves with grace and patience in the face of rude and obnoxious guests.



I actually feel like DLP has turned a corner since the 20th Anniversary started and though more maintenance is needed, a lot is being done. CMs seem to be more proud of their resort and their roles within it and it's forging forward with new attractions, hotels and entertainment planned. Visitor satisfaction numbers are up as are the number of people going. I'm counting down the days until I will be returning to my happy place once again )

Here, here Steve. Again, I agree completly - the only thing that really annoys me is behavious of other guests. I have definatley seen a change for the better between our trip last October and this May, I really do believe that Disney are getting to grips with most things which have been at issue. We are also counting down the days till our return to the land of Happy