I would describe "shot out" as in a window that is broken enough that you would have to replace it immediately. As in a major hole/breaking of the window. Maybe the difference in our thinking is actually having a bb hole in a window (got one and its hardly "shot out") and seeing an old house where the windows are actually "shot out".
A BB hole can be lived with if need be. Not saying the woman should have to live with it or that the windows shouldn't be replaced.

Exactly!
Actually, a little dent, I probably would let go. Just not something I would get in a tizzy about.
What assumptions have I made? That everyone is jumping on the OP about her kids? That's fact not assumption. And any alternate suggestion I have made about what happened was presented just as that; a suggestion, not as fact.
But, I never once said the woman didn't have the right to have her windows fixed. I agree that the woman's property was damaged and should have been repaired.
My issue (or entertainment actually) is with the usual assumption that the OP has these wild kids that are not in control at all and are running wild with BB guns shooting up the neighborhood. Because as we all know, all Dis parents have perfect children that never make mistakes and never have accidents and are always punished to the fullest extent of the law if they dare to step out of line and actually act like a kid.