I am getting really grossed out by the lack of cleanliness in DVC units

[CareBear05]

Not only am I a DVC member, I'm also a management employee for a high quality hotel chain. It's absolutely unacceptable to walk in on your vacation to a dirty room. I agree with everyone else. Pick up a phone and call someone. Nothing frustrates me more then a guest upset at check out because something was wrong with their room and they didn't call down to let us know about the problem. We can't fix it if it's not known to us, if you DO let us know we can fix it, usually, within 15 minutes. I'm sure that if our hotel chain keeps VERY good track of any guest incident/complaint that Disney does the same and notices the patterns. Remember when calling someone, don't kill the messenger, they weren't the person who screwed up, they're just trying to help you.

 

[jacalynt]

Please read my post just put on about my recent trip to OKW. What a disappointment - and I kept telling my friend how beautiful the resort was. I'm thinking about selling - these units are getting just like the neighborhood sleezy hotel!!!!

 

[jacalynt]

Please read my post - it's lengthy - but worth reading. Thanks

 

[jaysue]

Here is the link to the thread mentioned re OKW

http://www.disboards.com/showthread.php?t=932557

cheers
jaysue

 

[msdis]

For those of you who think its "our" responsibility to find and report bad housekeeping incidents, you couldnt be more wrong. We dont pay to be inspectors ... we are the customers. What is so hard to understand about this?

Disney needs to improve their quality control practices (just like any other business) .. the customer should NEVER have to uncover and fix any kind of defect in a product , its the job of the Disney to do this.

Personally, if I walk into a skeevy room (esp a bathroom), this definitely makes we wonder about the sheets, the kitchen, and the floors.

I cant believe so many of you "accept" these conditions, and then blame the poster for not reporting the problem more than you do Disney??

 

[DizWacko]

Not only am I a DVC member, I'm also a management employee for a high quality hotel chain. It's absolutely unacceptable to walk in on your vacation to a dirty room. I agree with everyone else. Pick up a phone and call someone. Nothing frustrates me more then a guest upset at check out because something was wrong with their room and they didn't call down to let us know about the problem. We can't fix it if it's not known to us, if you DO let us know we can fix it, usually, within 15 minutes. I'm sure that if our hotel chain keeps VERY good track of any guest incident/complaint that Disney does the same and notices the patterns. Remember when calling someone, don't kill the messenger, they weren't the person who screwed up, they're just trying to help you.

I have to say you are just shifting the responsibility as if the primary burden of the problem is on the guests, it is NOT. That is like saying a broken radio in the brand new car you just bought should be "found out and reported by the buyer", then things would be better.... DUH of course it would !! But at that point, its too late for alot of people. We spend too much money to have to inspect hotel rooms

Disney must do MORE to inspect these rooms BEFORE checkin to make the guests experience good from the start, not AFTER the fact. Yikes, its hard to believe this practice is acceptable from management in the hospitality industry.

Too many owners are way too forgiving for bad quality control.

 

[kritter]

well this last time at SSR we had a nonsmokng room well so we thought..I had a collapased lung three times this winter in the hosp. three months can not inhale smoke of any kind or it will collapase again...
The room stunk they denied it and told me to open the windows that they could come and spray room deod..I have sent a long letter to customer service of disney and still no response..wehen DH told them at ssr of my condition they said they would change the sheets and bedspread and that was all they could do we had to keep the windows open day and night..ugh...any thing I should do and who should I contact now...??thanks..

 

[manning]

The room stunk they denied it and told me to open the windows ..

How the heck do you open windows that are not designed to be opened.......that is, short of carrying a brick around with you!!!!!!!

 

[DrTomorrow]

For those of you who think its "our" responsibility to find and report bad housekeeping incidents, you couldnt be more wrong. We dont pay to be inspectors ... we are the customers. What is so hard to understand about this?

Find: no. Report: You'd better believe it. DVC exists in the odd overlap of Customers and Owners; IMHO, to be aware of a problem and not report it is, as my dear father used to put it, "Cutting off our nose to spite our face." I mean, if someone has the time to keep a running tally of the length of time various items remain in hallways, they have more than enough time to phone the front desk.

Disney needs to improve their quality control practices (just like any other business) .. the customer should NEVER have to uncover and fix any kind of defect in a product , its the job of the Disney to do this.

Well, I've heard many DIS DVCers express expectations from Disney that I felt were unrealistic, but now this: they'd better be PERFECT! I can't think of any business anywhere that is perfect; they strive for perfection (or at least continuous improvement), but I certainly don't expect perfection from any business (or any person). Every place that I've worked, from restaurants as a teen to multi-million dollar software shops have had policies in place to address customer dissatisfaction issues - which would seem to suggest that such issues will occaisionally arise.

[...]

I cant believe so many of you "accept" these conditions, and then blame the poster for not reporting the problem more than you do Disney??

I'm not sure if anyone "accepts" them (I haven't yet seen a "There's blood on the sheets but that's OK" thread). Here's MHO: Disney is operating under the same business demands that all for-profit companies face, so if they - like every other company - have decided that there's a certain level of "issues" that the guest will discover, I can understand that. (Ever see the government regs on the allowable amount of insect parts per pound of flour?). I also think that it is reasonable to expect that every DVC owner, when they notice a problem, takes the few minutes to report it; preferable ASAP, but at the very least upon checkout. On a more practical level, I'd rather not see a significant MF increase to pay for more/better housekeepers or the Room Inspectors to QA 200 inspection points for each room after HK is done.

This is, so far, a blissfully academic issue for me: of the 20 nights I've spent at DVC (19 SSR, 1 VWL) we haven't experienced anything more than a burned out lightbulb (which I reported and was fixed within the hour).

Be well!

 

[DVCconvert]

"There's blood on the sheets but that's OK" thread

DrTomorrow
--I'll give you my refillable mug plus two pool towels if you start that one!!

 

[kritter]

How the heck do you open windows that are not designed to be opened.......that is, short of carrying a brick around with you!!!!!!!

they opened at ssr wether or not they are supposed to an entirelly different story...

 

[DizWacko]

Find: no. Report: You'd better believe it. DVC exists in the odd overlap of Customers and Owners; IMHO, to be aware of a problem and not report it is, as my dear father used to put it, "Cutting off our nose to spite our face." I mean, if someone has the time to keep a running tally of the length of time various items remain in hallways, they have more than enough time to phone the front desk.

Well, I've heard many DIS DVCers express expectations from Disney that I felt were unrealistic, but now this: they'd better be PERFECT! I can't think of any business anywhere that is perfect; they strive for perfection (or at least continuous improvement), but I certainly don't expect perfection from any business (or any person). Every place that I've worked, from restaurants as a teen to multi-million dollar software shops have had policies in place to address customer dissatisfaction issues - which would seem to suggest that such issues will occaisionally arise.

I'm not sure if anyone "accepts" them (I haven't yet seen a "There's blood on the sheets but that's OK" thread). Here's MHO: Disney is operating under the same business demands that all for-profit companies face, so if they - like every other company - have decided that there's a certain level of "issues" that the guest will discover, I can understand that. (Ever see the government regs on the allowable amount of insect parts per pound of flour?). I also think that it is reasonable to expect that every DVC owner, when they notice a problem, takes the few minutes to report it; preferable ASAP, but at the very least upon checkout. On a more practical level, I'd rather not see a significant MF increase to pay for more/better housekeepers or the Room Inspectors to QA 200 inspection points for each room after HK is done.

This is, so far, a blissfully academic issue for me: of the 20 nights I've spent at DVC (19 SSR, 1 VWL) we haven't experienced anything more than a burned out lightbulb (which I reported and was fixed within the hour).

Be well!

There is NEVER an excuse to walk into a dirty hotel room... NONE!. You are saying there is NO reasonable way to correct this issue beyond the rate at which rooms are cleaned now? Are you serious? How about having an inspector walk into each room before the guest checks in? Is this really that difficult or that expensive? Do you really need a high-paid skilled person to do this? Would this really effect the P&L of the operation that much?

And your personal experiences are not necessarily the norm. Dont forget the few posters on this board where this wasnt a one time thing.
You could probably use a refresher on quality control/continuous improvement. It is more expensive in the long-run to have customers find defects than it is to correct them BEFORE the customer has discovered them. And regarding the insects in the flour analogy, does those insect rates in any way effect the customer satisfaction with that product?

 

[HUFF590]

Well I never have stayed in a dirty room and will never stay in a dirty room, as long as my wife is alive lol no matter how clean a room is I have to pack, rags dust polish pine sol tolit bowl cleaner etc , my wife then removes all sheets and covers and we sleep on our travelsac. Its a bed in a bag sort of thing zip in sheets etc and we bring our on pillows, now Im not bragging on my wife or anything I think shes a nut but Im glad shes around.

 

[kritter]

barron how do you have room to pack all of that stuff..I appluade your wife..that is great...

 

[HUFF590]

Im glad you ask, first I want you to know her carry on bag on our Disney cruise was all cleaning stuff, they ask her if she was from house cleaning and laughed, but actually made her remove some of the products, we had to trash them, funny thing they sent our stateroom host by as a joke on her to see if my wife needed help cleaning the room. But we have back pack that I have to carry for all her stuff, Shes spends a good hour and a half cleaning before we start our vacation.

 

[manning]

RE: Open windows at SSR. If it doesn't have a screen on it I ain't opening it. Not with all the diseases you can catch from flying insects!!!!!!!!

 

[kritter]

RE: Open windows at SSR. If it doesn't have a screen on it I ain't opening it. Not with all the diseases you can catch from flying insects!!!!!!!!

It is better than me dying form another collapased lung from the smoke..I will take my chances with the insects...

 

[kritter]

Im glad you ask, first I want you to know her carry on bag on our Disney cruise was all cleaning stuff, they ask her if she was from house cleaning and laughed, but actually made her remove some of the products, we had to trash them, funny thing they sent our stateroom host by as a joke on her to see if my wife needed help cleaning the room. But we have back pack that I have to carry for all her stuff, Shes spends a good hour and a half cleaning before we start our vacation.

wow i consider my self a clean freak and have gotten made fun of for taking lysol with me..but never thought of cleaning the room first what a great idea I am always worried my kids will wind up sick from the dirty room....
Why did they make her take some stuff out of her bag??

 

[HUFF590]

I was sort of told that they have the same products but where trained to use them. That was ok with me, just some dollar store stuff, and I would also open the windows if I could, if I felt like someone had smoked in my non smoking room.

 

[garydeb]

We have been DVC members since 1997 and only had one problem with a dirty room this Jan'05. We got to are room and it had not been cleaned at ALL!! Whoever was in the room before us completely trashed the room. Trash and half eaten food everywhere(floors, counters, sofa, shower) it was unbelievable. The bed linens and sofa pillows all over the floor. The one chair and ottoman on the patio. I just could not believe that people would leave a room that trashed. We call the front desk and they said that housekeeping must have missed the room. Of course housekeeping came right away and said that it was not on their list to clean until tomorrow. We left for dinner and when we came back it was very cleaned!!! We got a called from management and our DVC guide about our complains about the room not being cleaned and not getting into our room until 9pm. We eventually got our first night point backs. It worked out in the end but I still can't believe how some people leave/treat the rooms.
My two cents.....Debbie