HRH fisrt timer after thoughts..

huckster

DIS Veteran
Joined
Nov 26, 1999
Messages
1,967
We stayed here , the Hotel was very nice, clean . The Food areas were disapointing to say the least. We ate dinner at the Kitchen one night the food was good the service we was very poor, we noticed a few other tables not happy either with their service. Our waiteress seemed pre occupied , didnt ofer refills , check on us then brouht out the bill and then said you dont want dessert do you? well we did. we had noticed the other waiter brining out a tray with the selections on it for a nice presentation , we asked her to see it she rolled her eyes and said well he is using it so if yo want i can name the things on it if i can remember them . uh ok we said so we ordered , she was put off by this and then had to re do check she put it. i asked for fresh water , as by the end of dinner ours were gone . no refills offered. we tipped and left i am sorry i gave her 23 dollar tip well over 20% of bill. but it was done. i think we will not stay there again .but the possitive was the express pass for rides was great . the staff at the desk 2 of them were rude and short as were a few people in the store. Used the laundry on floor 2 and put money in 2 machines and they never worked called said theyed be right up this was at 9pm at 10:30 i gave up and went to room , reported in am they did refund my money, needless to say my cloths were still wet though. there was a girl in the store she was VERY NICE HELPFUL . our HOUSE KEEPER DID A GREAT JOB TOO:)
 
Sorry about your experience with HRH. We always stay at RPR and have a wonderful time and most everyone bends over backwards too help you.

I have to admit, we pool hop to HRH to swim, use the slide, and eat poolside. But 80% of the time the staff there is not on par with the staff at RPR. Just like you said, they seem more like you are inconveniencing them for service.
 
You should get some sort of email asking for your opinions of the hotel. Make sure you are honest and specific.
 
nack almost a week now still no email wonder how long it takes i have an email address wont=rr if its the same one they would send me its just the contact us on bottom of page , but i want one specfic to HRH also thanks
 

nack almost a week now still no email wonder how long it takes i have an email address wont=rr if its the same one they would send me its just the contact us on bottom of page , but i want one specfic to HRH also thanks

Just remembered that you booked a package through Universal Vacations, so HRH might not have your email address.

You can always use the contact us on the HRH page.

http://www.loewshotels.com/en/Hard-Rock-Hotel/index/contact
 








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