How's your experience with going from park to resort by bus using a wheelchair?

Epcot was easy. Just out of the park, kind of to the left/middle. HS: A little further, taxis are in the front area of the parking lot near the handicapped parking area (past the WDW bus load/unload area). Make sure you use Yellow Cab, Checker, City or Safety; they all are yellow and all operated by Mears Transportation, which has an official relationship with Disney. (per Mousesavers) They have meters. They were just sitting out there the times we used them. With tip I paid about $15 to POP since they helped with the wheelchair.
 
No, I don't expect to be left behind without getting back to my resort. I do expect to do it in a reasonable time mode like all other guests. I'll wait my turn, but then I want to get my turn. I don't want to be left behind waiting for a second bus when I should have been able to get on the first bus if it was my correct turn.

I do expect from Disney to have a reasonable course of action to follow in this situation. This doesn't seem to be happening, right now with the bus transportation going from park to resort. I'll certainly try to ask more questions once I'm there if I can find someone to ask about this by bus transportaion or guest services of the park. I'm searching for a black and white answer and I realize right now that answer isn't there.
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A reasonable course of action is to send another bus (or van), way ahead of the normal schedule.
 
I was trying to find the areas on google. I have the epcot right, not 100% sure on HS. (It was dark, we were tired...) Maybe someone can confirm??

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Yes. The maps are correct. At Epcot the taxis are within the Disney bus parking loop. At DHS the taxis are just beyond the first of the Charter Bus lot (which is beyond the Disney buues and disabled parking).
 

I am at Disney right now, in a scooter. I have been here for 9 days now and gone to all the parks and most of the resorts (to check out Christmas decorations). Some areas have the painted box, some don't. However, nowhere have I seen signs that say the handicapped must go through the main lines. I just drive up to the curb at approximately where the back door will be, and I have always been loaded first with no comment. No-one has told me I should have gone through the line.

There may be a difference because this is a non busy time of year. Only twice have I been on a full bus. But the signs that others have reported seem to have disappeared. I suspect the mainstream line concept has been abandoned because it just didn't work.
I have never seen any signs at the parks that said to go into the Mainstream lines for buses. The problem at the parks is that there are no instructions whatsoever about boarding the buses. In addition, the wheelchair symbols at the park bus stops to get back to the resorts have been removed, so it is not clear exactly what is expected.

After using the new Mainstream bus lines, I think the reason for making them wider was more so that people with huge strollers would be able to get through. Many of the strollers we saw were considerably wider than DD’s wheelchair and barely fit through the wider lines.

The picture is much clearer at the resorts:
At all the OKW bus stops, there is a box like this painted on the ground.
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Click for bigger picture:
The box is 30 inches wide by 48 inches long and is the ‘fit box’ which is used to see whether an ECV will fit on the bus. There are very few that won’t fit into that box - many that seem too long will fit with a backpack removed.

All the OKW bus stops also have this sign, which says that ECvs and wheelchairs, plus their party of up to 5, will be loaded first before other guests.
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click for bigger picture:

As far as I know, most of the other resorts have similar boxes and signs at their bus stops too. I have personally seen the them at OKW, SSR, POR, POFQ, BW, BC, CBR.

All buses can load 2 ECVs/wheelchairs and some can load 3, if they are all in working order and there is room when you get to the bus stop.
For people with more than one ECV/wheelchair, it’s important to plan in case you don’t all get on the same bus, so be prepared with who will go first, who will go with who and where you will meet up in case you can’t all get on the same bus. It should not happen, but better to be prepared than surprised.

To leave the resort, position yourself close to the painted box, which will place you near the back door of the bus. When the bus drives up, let the driver know whether you want that bus or not (get eye contact and shake head for not wanting it - nod, wave, smile, what ever if you do want that bus.). On our last trip, we did see someone almost get left by the bus because they made no effort to let the driver know. The man was sitting on a bench and the woman was on the scooter, but not paying attention. All the other passengers were loaded for that stop and the bus was about to pull out when the woman kind of waved and people on the bus told the driver they thought she wanted to be loaded.

For leaving the parks, the bus stops for all resorts previously had a marked wheelchair waiting area/gate. The lines for return to all resorts are being made wider and the marked wheelchair areas are being removed.

Our last trip to OKW ended October 30, 2011 and I can tell you that ALL of the OKW bus stops at the parks have been changed and no longer have any marked wheelchair waiting area.
This is a picture of the OKW EPCOT bus area.
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and a link to a larger picture:

Once you enter the line, there is not an exit until you get to the very front, by the front door. The OKW EPCOT stop had an area to the left of the picture where you could possibly wait with the ECVs.
The OKW stop at the Studio had chains that prevented doing that and kept everyone going into the chained lines of queue.
We were not there at a particularly busy time and did leave at non-peak times, so probably had a better time getting the buses. We were in the first 10 waiting for the bus each time (and often were the first to arrive at the stop).
If you try to avoid the peak travel times, you will have lots less trouble getting on the buses.
We did some travel from a park to a different resort, so did see some of the other bus stops going from park to resort.
There is no consistency. Some were metal bars like the OKW picture.
Some had chains with hooks that could be be easily disconnected.
Some had chains without any hooks, so could not be opened.
Some had part of the queue with chains and part with ropes that had hooks.

So, it is very much shades of gray and not much black and white at this point.
 
I know you just came back from your trip and I know the info is current.

It absolutely seems to be a gray area with bus transportation. Maybe, it will become clearer as time goes on.

I'll be anxious to hear from those who go Christmas week how it all went.

I'll report back on my experiences if we don't have to cancel the trip. I won't do a long story, but my mom developed a UTI late last week and she has a horrible case. We are getting a culture done (results hopefully Tuesday), but I'm doubting our trip, now. The doctor hasn't given up, but my mom is not holding food down and very little drink. She's having a gag reflex everytime we try anything. I've been through boost drink, pudding, jello, baby food, cream of wheat, chicken soup (her favorite), plain multigrain bread and nothing is working. We are 4 days later and her upset stomach hasn't gotten better. Taking her antibiotic on a more or less empty stomach isn't helping matters, either. With her Alzheimer's it very difficult to get her to cooperate on eating and drinking. If it's not coming out one end it's coming out the other; so, she's avoiding everything. I haven't given up completely, but time is against me on this one. We are suppose to leave Saturday.
 
We will arrive at POR on Friday and I was wondering if there has been any clarification on boarding the buses from the Parks to the resorts?
 
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We will arrive at POR on Friday and I was wondering if there has been any clarification on boarding the buses from the Parks to the resorts?

I have not heard any changes compared to what I posted earlier in this thread.
 
Thanks for your quick response SueM. I will post my experience if it is any different that your posts. Thanks again.
 
Can someone explain to me what has changed regarding getting on the buses for the handicapped at the resorts and parks? I am confused with what I have read. We are staying at ASMo and I have an ECV. In the past there has always been a Handicap place to wait. And at the parks there were places up front to wait that bypass the reg. line. I will be travelling with my DD and her 2 boys and the little guy is still in a stroller so we need to stay together and will have our hands full. I just want to make it as easy as possible for my daughter.
 
We stayed at POFQ Nov 12-16 so things may be different for you, but this is what we found. There is no real place to wait at he resorts (at ours we had a box painted so you could size the ECV or chair and a CM told us to wait in that area so the driver would see us better). At the parks we were directed to go through the main line. Once you get to the " front row" of the line there is a gate marked for handicap use and you will go through it and will be next to the curb near the back door of the bus. We always left the park at the nd of magic hours so the bus stops were super crowded and the lines moved very fast. We only had to wait for a second bus once.
 
I am going to combine this thread with another recent thread about buses with wheelchairs and ECVs.
I am trying to keep the posts on this subject together in one thread because with multiple threads, it was too difficult to make sure the information was where it needed to be.
 
We got back about a week ago, but only used the buses to and from DHS. We left from the Poly on day and the Contemporary the other day. In both cases, there was a wheelchair spot painted on the ground to wait by. At DHS, there was nothing to indicate what to do. The first time we left, DH insisted we go into the line with everyone else. The boys' chairs fit through the lines without trouble, but when the bus came, we were directed to push the kids under the chains of the line, and board first. It was awkward and embarrassing. The second time, we waited outside the line and boarded the boys first without issue.

Our biggest problem with the buses was dealing with the sheer number of people squeezed on after the kids. It was incredibly crowded, and even with 4 adults in our party, we couldn't spread out and serve as a barrier between the people and my kids. We left the park early both days to try to avoid the worst of it, but even at 4 in the afternoon, the buses were packed. My 11 year old was in tears after the second ride. :guilty: We ended up scrapping our morning at AK because we couldn't put the kids on the bus again.
 
We got back about a week ago, but only used the buses to and from DHS. We left from the Poly on day and the Contemporary the other day. In both cases, there was a wheelchair spot painted on the ground to wait by. At DHS, there was nothing to indicate what to do. The first time we left, DH insisted we go into the line with everyone else. The boys' chairs fit through the lines without trouble, but when the bus came, we were directed to push the kids under the chains of the line, and board first. It was awkward and embarrassing. The second time, we waited outside the line and boarded the boys first without issue.

Our biggest problem with the buses was dealing with the sheer number of people squeezed on after the kids. It was incredibly crowded, and even with 4 adults in our party, we couldn't spread out and serve as a barrier between the people and my kids. We left the park early both days to try to avoid the worst of it, but even at 4 in the afternoon, the buses were packed. My 11 year old was in tears after the second ride. :guilty: We ended up scrapping our morning at AK because we couldn't put the kids on the bus again.

I think it's getting to the point where you have to go by car; it's just better on the stress levels.

I'm 80% sure I won't be flying with mom alone for a December, 2012 trip, but that will depend on a few factors still up in the air. If we all go by car I will use the car in most instances for the parks. I will say it won't look as promising to stay on site if we go by car. I have a dog, too when all of us go and I just don't like the idea of kenneling her all the time on Disney property and the kennel prices are almost as high as staying at a value resort for the dog (better kennel accomodations). This takes away any free dining deals and so forth that Disney may or may not offer. There are some nice places outside Disney (including Universal's 3 resorts) that are pet friendly.
 
Might get my head bitten off here, but it also helps a lot to have good insight to ones own behaviour, thinking patterns etc. when somebody is more on the heavy and/or worrying hand, they'll find a situation more stressfull and will find "proof" for correctness to worry where somebody that is a 360 degree the difference easier labels it as "such things happens". If somebody knows they're a bit more on the worrying hand, learning how to counter that can make things a lot easier. Even more so if things do not go as they could or should.

As far as busses goes? Have been here for over a week now, will be here for another. Have done all kinds of transportation, never ever run into any changes compared to trips in the years before that are not ones that I would label positive changes and/or educational changes.

For instance, at the busstop(s) at the resorts I've used, there is now a standard sign within view for all that explains -amongst others- how a wheelchair party will be loaded first and that a party should be no larger than 6 folks max. Also the well mentioned painted box that can help people not worry about whether their aid might be big enough or not. If you fit into the box; great. If not; do not use their standard transport. No need to set yourself up in the box while waiting for the bus -allthough I've seen some people do that-. Anybody that has a bit of common sense can piece together where they'ld be in clear sight of a driver and where not. As long as you're clearly visable for him/her you're set. Approach the bus you want to get on as it drives into the stop and any driver will get the "clue".

I've done monorail, bus, boats, walkways, you name it. Busses from parks to resort? Haven't done AK and don't do peaktimes. Within that; no difference noticed. It is still possible to safely line up for the backdoor "area", no being forced into a general waiting line. I actually seem to notice a bit of a change in guests. Some odd ones set aside, it no longer seems to be the norm that people will try to rush onto a bus knowing I'm wanting to get on and not giving the driver an option to load me first and/or moan and complain loadly if the driver speaks up. Most of the times people don't need to be told, this trip. Not all are that perky about it, but haven't seen mad dashes to board as soon as the bus arrives this trip around. Heck, most of the times people even wait to board until the driver signals them (used to a mad boarding dash as soon as the driver has closed the back door after helping me). Wonder if that sign at the resort might start to influence people.

If anything, I'm noticing an increase in quality of bus transportation on both the accesibility part and the frequency. Other noticables seem the be the idiotic amount of AK busses that keep being sent out (multiple days where the AK bus would come round 3 or 4 times within 15 minutes...) and a cummilation of the old lift busses sent out to the YC one morning where 5 out of the 6 busses I've seen while at the stop for about 10 minutes were of the old make up. Lucky me just escaped number 5 when seeing nr6 show up and got to use the 6th one with a ramp. ;) Now if those 5 out of 6 were bad luck or more like amazing luck considering the numbers of them out there compared to the new kneel down ones...... who's to say?

I've seen possibilities where they could block off the general "back door loading area mobility aid waiting line", but obviously never ran into them being used. Might have to do with peak demand versus not peak time, if that is so time will tell. I always stay away an hour from park opening and/or closing as a rule of thumb -and physical abilities- and have hit moments where demands aren't that slow and as posted always could use the same way of waiting as I've been doing for years now.

Boat and monorail; same old, same old.
 
I'm glad you had an all right time with the transportation including the buses.

Maybe, as you stated the peak times (opening/closing) are the bad times for the buses. Personally, I love the fireworks at the parks and unfortunately that seems to be a peak time.

Personally, I haven't run into much issue with the bus transportation, either, but our last trip was Dec 2009.

I think the main gripe is not having a clear, definite way of doing the buses, now. Some scooters and wheelchairs mainstream through the bus line and some don't and it's still unclear what you should do for sure. I think it's the uncertainty that's make some of us more stressed out about it.
 
Readers may be interested in this thread on the Theme Parks Board about changes to the bus service.

NOTE THAT because of a temporary board glitch, posts are appearing out of order, so currently the first entry in that thread is an answer quoting the original post.
 
the battle based on this conversation in the new thread posted by Sue.

Disney evidently has the perception that ECV users are scam artists to a degree based on this post. Unfortunately, anything Disney does will probably affect wheelchair users, too. Most unfortunately those affected with real need will be suffereing if this is true.

Again, this is another reason to go by car to the parks. I sure hope they expand handicap parking spots when all of this takes affect.
 
the battle based on this conversation in the new thread posted by Sue.

Disney evidently has the perception that ECV users are scam artists to a degree based on this post. Unfortunately, anything Disney does will probably affect wheelchair users, too. Most unfortunately those affected with real need will be suffereing if this is true.

Again, this is another reason to go by car to the parks. I sure hope they expand handicap parking spots when all of this takes affect.

Disney transportion like public transportion so it unfair to hold them to a high standard. Disney not only flowing ada laws but exceeding it the Ada dose not make Disney buy buses that can take three wheelchairs/ecv or 4. They don't require them to have friendly drivers I know some or not but come to my and teu to ride a his our praise Disney left and right. Here the drivers and passengers will get in a fight most won't even load to makeing you wait for a access a ride ti pick you up and I tell you this you will not be loaded first it first come so you could be number 20 and if thy willing to load you they will but pt you in a dangerous situation. And you have to pay to go on public buses Disney dose not charge and they will load you first when they can and send another bus so you don't have to wait. If you can't board a public buses you have to wait for the next one no matter what. If they get the buses at Dan take four that means less seats so some guestighg want ti wait so their party can sit so that mogul be why he said it he longer waits. Plus if you stop and look at how many guest Disney move with 300 buses they do a good Jon can they do better of course are they perfect no but they are better then public transportion. I mention mta but I am sure your local public transportion is the same or better. If Ou compare them to another public system I bet you find Disney better and gives you more and does more to make you happy and give you a safe ride.
 
to go to Disney with or without Disney handicap transportation.

Whether Disney is better than other modes of public transportation in this regard is not the issue to me. I'm sure they will meet ADA standards at all times. Also, I do not consider this to be a freebie; it's just built into the price in a different way. Maybe, it's hidden in ticket fees or resort costs or whatever. Also, I don't consider this to be exactly public transportation; it 's on private property and it's not available to anyone; unless, they are guests of Disney.

I just feel Disney is moving backwards in this regard. Also, I feel it can be confusing on what you are suppose to do especially with going from park to resort by bus when using a wheelchair/scooter. This is why I started this post. Disney has unfortunately put this in a gray zone recently. It was vey clear what you had to do a couple of years ago and now it's not clear. That's my real gripe.

I think all of us have enough to do with our trips without making it harder or confusing. I don't want the stress. I especially don't want the stress with a vacation.
 













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