How to Cheer Up a Grumpy Cast Member?

[TwirlerGirl]

A Secret Shopper is a person hired by a company to evaluate customer service in the field. Many large corparations used them, MC Donald's, Home Depot just to name a few. My DH served as one for Home Depot for a short time and a very good friend served as one for MC D's. It let's the company know if more training is needed, if a individual is not suited for face to face customer service. They can also evaluate the store cleanliness, presentation of merchandise, plus many other issues.

No, I haven't experienced a CM who I thought needed to be reported. If I did, I certainly would. One came very close, but after chatting with him a few minutes and smiling a lot, he changed his attitude. I always give a person a chance, you never know what kind of a day they had.

Sandy

 

[DrBond007]

Ask for thier name, write it down and ask to talk with their boss?

Or

Hear them out
Express Empathy
Appologize
Take action?

from "Zapp the Lightening of Empowerment" as a model for handling any difficult situation.


"May god bless this wonderful day for democracy."

 

[kathyseb]

"Ooo, I worked rope patrol for Illuminations during winter 02-03. Maybe you talked to me! "


Philadisney-now you are going to put me on the spot. I am trying to remember my years. The year we got to know the kids the best there was a girl from Texas and a guy from Minnesota. I think those two left in January of 2004. That probably is one year too late, isn't it? Based on your signon, I would think that you are probably from PA. What college were you from?

And lets not forget about getting people to put their cigarettes out!!

 

[kathyseb]

Cool, I fianlly reached 100 posts!!

 

[OneMoreTry]

Cool, I fianlly reached 100 posts!!

Both posts are listed as 101!??

Is that because they're together??

Weird.

 

[babsnabbs]

These are all good pointers. Now what should we do with a CM who's Sleepy or Dopey?

 

[IsAreWasWereAm]

I've met some Dopey CMs in my time. As big as Disney is, it must be difficult to have all CMs on the same page!