KimberMama
Mouseketeer
- Joined
- Jan 22, 2017
- Messages
- 171
Hi all! After debating about renewing our passes after the price increase, we decided there are enough dates we want to go in November and December to make it work renewing.
However, after doing the renewal online and receiving a confirmation email saying the order has been processed and clicking on the link in the email to make reservations, I am unable to make a reservation past my 2025 expiration date. I called, and was told I should see a "renewal key" to make a reservation with, but I don't. I was put on hold so a supervisor could be consulted, and was told it make take 24-48 hours for my renewal to be processed (despite an email saying it has already been processed). Has anyone else experienced this, or should I call back and ask to speak to a supervisor myself? I'm not happy to wait, but will if it is the common experience, unlike when I purchased the keys and could make my reservations right away.
To be clear, the key are Inspire and we are currently only holding 4 reservations. I've already tried logging out of my account on the web browser and in the app.
However, after doing the renewal online and receiving a confirmation email saying the order has been processed and clicking on the link in the email to make reservations, I am unable to make a reservation past my 2025 expiration date. I called, and was told I should see a "renewal key" to make a reservation with, but I don't. I was put on hold so a supervisor could be consulted, and was told it make take 24-48 hours for my renewal to be processed (despite an email saying it has already been processed). Has anyone else experienced this, or should I call back and ask to speak to a supervisor myself? I'm not happy to wait, but will if it is the common experience, unlike when I purchased the keys and could make my reservations right away.
To be clear, the key are Inspire and we are currently only holding 4 reservations. I've already tried logging out of my account on the web browser and in the app.