Our mortgage was paid off December 1, 2005 and we still have not received the papers showing full payment as well as the deed. I have called on more than one occasion and was told "in a few weeks". About 8 weeks ago I did receive a notice that it was paid off and the documents would be sent "soon". I called again last week and was told again "in a few weeks". I feel this is ridiculous. If I owed them something and I told them "in a few weeks" I am sure they would not still be waiting. How long does it normally take to get the papers?