How can I get my Dreams travel agent to do anything????

[Dug720]

not having to spend hours on the phone (on hold for most of that) to book a cruise when a new batch of itineraries are released.

This is the big one for me. My agent doesn't give OBC, but that's ok. She usually sends a small Starbucks or Disney gift card, and that's more than expected. I would hate the thought of her taking more money out of her pocket (which is what they do) just to give me OBC. Her being on the phone for hours on "opening day" for cruises (and monitoring WDW trips for discounts) is what matters to me.

 

[Dug720]

So does mine. She is fantastic. I will send her emails about something that could wait a while before being handled and she will get back to me within 24 hours (it is usually within 2 hours) and tell me it is taken care of.

Mine very often even responds after I've gotten an "out of email" response with another agent to contact for travel emergencies. Only once have I had something in that category because I was quickly approaching the deadline to cancel - and even then she was in contact with the emergency agent about my situation. I always say "This could have waited..." but she's very responsive.

 

[Alicatt]

I really think it depends on ypur TA. I am definitely a DIY planner but my TA let's me have as much or little control as I want. I was very skeptical about using a TA and I wanted one that I could actually speak to on the phone the first time and ask my myriad questions. I liked one right away. She is super responsive and is really good at understanding what I want. This trip I needed 4 cabins; 3 family verandahs and 1 inside. I gave her a few room numbers. All the ones I gave her were gone but since she knew what I wanted, she booked me similar ones. Same with excursions. The one I wanted was no longer offered she booked me something similar but not as fun for families. When I mentioned this; she asked all of her colleagues for help and her manager recommended a non DCL excursion that she had personally done several times. I didn't even know she was doing it until I got an email with links and all. She couldn't book it for us, and since she had to cancel the other one, likely lost some commission. That's the kind of care I've come to expect. And besides OBC she sends cute gifts.

 

[Scalemaster34]

I think there have been a number of PRO and CON threads on this over the years...