How can I get my Dreams travel agent to do anything????

[DonaldDunk]

I am using a Dreams Unlimited travel agent for my next 3 cruises. I switched my placeholders to him because I thought getting the onboard credit seemed like a good deal.
It is like pulling teeth trying to get him to do anything for me. I have been asking to add transfers and prepaid gratuities since I booked. First he told me to wait until the cruise is paid off. 2 of them are now and I still can’t get him to add them.
Yesterday I sent an email pretty much begging him to help me…no response…he was online through the chat so I know he got it.
Is there anything I can do in this situation???? Any ideas would be appreciated

 

[CamColt]

You can email John, the owner of DU at john@dreamsunlimitedtravel.com and I'm sure he will be happy to look into it.

 

[DonaldDunk]

You can email John, the owner of DU at john@dreamsunlimitedtravel.com and I'm sure he will be happy to look into it.

Thank you

 

[gottalovepluto]

Thank you

And say you want a new agent! Ghosting a client is inexcusable.