Originally posted by Chim Chiminy
I decided to take advantage of this offer for a few days after Christmas. They didn't have any 2 bedrooms available for my days, so I booked a 1 bedroom. I was also offered a studio. Only problem is, when I got the confirmation it seems I am being charged the same amount, $99, as a 2 bedroom. Is this right? Has anyone else taken advantage of this offer?
The CMs really didn't seem too knowledgable about the offer or the code or anything. I had to call three times before I got a CM who could find the code on the system.
Perhaps a call back is in order?
Is the weather okay down there that time of year? I don't expect to be swimming or anything, but....
Chim Chiminy,
Did you book this through the 407 number or the member services number?
I used the 407 number and had quite the adventure. I had to do a survery, was on hold and finally when the CM picked up, my phone disconnected (my fault)...called back, had to do the survery, was on hold and when the CM picked up, I had to give phone number, addie, names and ages of folks in the pary, et'c. etc....Does this mean the rate is available? Nope--After all that info is plugged in, the CM checked the rate. First time, she forgot to put in the discount code ($50.00 a night tax seemed a little high for a rate of $99 per night!

). Finally, the proper code was entered and the proper rate came back and the room was available! ...Except...the computer screen took the CM to a place where she didn't want to go (????). Would I mind holding while she tried to figure it out? 20 minutes later, she took my phone number (again) and said she would call me back. About 2 hours later, she called back with a confirmation number....
So, in answer to your question, Yes-call back. Apparently they have a new computer system that is giving the CMs trouble. And while you're at it, you might want to check if they have 2BRs available for your time frame. You never know, maybe they have some additional inventory released to them.
-DC
