***Holiday Yankee Candle Scent/Received*** thread is here!!...COMPLETED!!

[Tink_Or_Belle]

They didn't offer my my money back and they SHOULD have... I called last night and got put on hold held held for 45 minutes then it made an odd clicking sound and I could hear the employees talking complaining about people they talked to and about cheifs football I sat like that 25 mire minutes thinking it was till on hold listening to them talk then gave up and called back and they were closed at that point so I left a message quoting the things they said about customers... I got a call back today but they only offered to refund shipping they did apolgise for me hearing a woman call a customer the b word at least I hadn't talked to them or I would assume I WAS who they meant. I bet they lose a TON of money on orders people would have made these next couple weeks

 

[Gaspode]

I'm really stunned by the dreadful customer service you are all receiving. Perhaps try writing in, sometimes a complaints letter to HQ does more than just a phone call where they can fob you off quickly....?

Good luck!
Gaspodé

 

[piglet too]

As a member of the YC family, I am shocked and downright disgusted by all the problems here. I wish so much that there was something I could do to make it better.

 

[Tink_Or_Belle]

As a member of the YC family, I am shocked and downright disgusted by all the problems here. I wish so much that there was something I could do to make it better.

we still love you

 

[Meriweather]

They didn't offer my my money back and they SHOULD have... I called last night and got put on hold held held for 45 minutes then it made an odd clicking sound and I could hear the employees talking complaining about people they talked to and about cheifs football I sat like that 25 mire minutes thinking it was till on hold listening to them talk then gave up and called back and they were closed at that point so I left a message quoting the things they said about customers... I got a call back today but they only offered to refund shipping they did apolgise for me hearing a woman call a customer the b word at least I hadn't talked to them or I would assume I WAS who they meant. I bet they lose a TON of money on orders people would have made these next couple weeks

Next time you call, you should ask to speak to a supervisor and tell that person all these things
VERY BAD customer service!!

 

[Meriweather]

we still love you

They need you working their internet customer service, Kirsten

 

[piglet too]

They need you working their internet customer service, Kirsten

That would be fine, at least I would be working. Due to my knee injury, I am out until the 18th at the earliest. It has sucked not being at work, I really miss working at this time of year.

 

[Meriweather]

Ahhh.....too bad they couldn't set you up answering phones at home.

The pages are loading so SLOW for me....am I the only one?

 

[KimRaye]

My personal orders from 11/9 and 11/15 are still UNFILLED, UNRECEIVED, UNSENT! This IS horrible!

 

[KimRaye]

{{HUGS}} Kirsten! Speedy recovery!

 

[Meriweather]

My personal orders from 11/9 and 11/15 are still UNFILLED, UNRECEIVED, UNSENT! This IS horrible!

It is terrible! I can't imagine it taking this long! We are approaching a MONTH!!
We have had 2 ship of the 12

 

[dvcfamily41801]

This is just awful. They need to refund the shipping charges. I just received an email for this weekend 25% off entire purchase in store only.

 

[Meriweather]

From what has been reported, they aren't taking anymore online orders!!
Someone really messed this one up.

 

[Pooh Girl 71]

I just received this email from them

Dear Valued Guest,
Yankee Candle very much regrets to inform you that due to the current high volume of orders we are experiencing shipping delays. At this point we are unable to ship your order within our customary shipping periods. However, we will be able to ship your order by
DECEMBER 10, 2007. Given this delay, if you wish to cancel your order you may do so by calling our toll-free customer service number (877) 803-6890 or by sending us an email at info@yankeecandle.com. If we do not hear from you before we ship your merchandise to you, we will assume that you continue to wish to receive your order despite the shipping delay. Again, if you continue to want to receive your order you do NOT need to call.

Customer service is very important to us at Yankee Candle, and we know it is to you as well. Please know that this is a temporary issue and that we are working to address this as quickly as we can. We thank you for your patience and understanding and we sincerely apologize for any inconvenience that this may cause.

Sincerely,
Yankee Candle Customer Loyalty Team

 

[Meriweather]

Well, at least they are giving a date. I wonder if they will make it??
Hopefully they will expidite the shipping, otherwise it could still take a while, especially for the ones going cross country.

Anyone else get an notices?

 

[DisneyCP2002]

I got a note alright

My order has been shipped!!!!!!!!! Even better, next day air

Okay that's weird LOL but a good weird. The order that was shipped was the second package free of charge that they placed for me yesterday.

 

[roberrl187]

I just received this email from them

Dear Valued Guest,
Yankee Candle very much regrets to inform you that due to the current high volume of orders we are experiencing shipping delays. At this point we are unable to ship your order within our customary shipping periods. However, we will be able to ship your order by
DECEMBER 10, 2007. Given this delay, if you wish to cancel your order you may do so by calling our toll-free customer service number (877) 803-6890 or by sending us an email at info@yankeecandle.com. If we do not hear from you before we ship your merchandise to you, we will assume that you continue to wish to receive your order despite the shipping delay. Again, if you continue to want to receive your order you do NOT need to call.

Customer service is very important to us at Yankee Candle, and we know it is to you as well. Please know that this is a temporary issue and that we are working to address this as quickly as we can. We thank you for your patience and understanding and we sincerely apologize for any inconvenience that this may cause.

Sincerely,
Yankee Candle Customer Loyalty Team

I got this one too.

 

[Meriweather]

Well that one has shipped and next day delivery....but so odd that they are being so inconsitent

Anyone else with some news?

 

[Tink_Or_Belle]

Well that one has shipped and next day delivery....but so odd that they are being so inconsitent

Anyone else with some news?

I got the same emial that says December 10th



If you are having problems viewing this email please click here


Dear Valued Guest,
Yankee Candle very much regrets to inform you that due to the current high volume of orders we are experiencing shipping delays. At this point we are unable to ship your order within our customary shipping periods. However, we will be able to ship your order by
DECEMBER 10, 2007. Given this delay, if you wish to cancel your order you may do so by calling our toll-free customer service number (877) 803-6890 or by sending us an email at info@yankeecandle.com. If we do not hear from you before we ship your merchandise to you, we will assume that you continue to wish to receive your order despite the shipping delay. Again, if you continue to want to receive your order you do NOT need to call.

Customer service is very important to us at Yankee Candle, and we know it is to you as well. Please know that this is a temporary issue and that we are working to address this as quickly as we can. We thank you for your patience and understanding and we sincerely apologize for any inconvenience that this may cause.

Sincerely,

 

[Meriweather]

Well, hopefully by the 10th, they will on be on their ways....and not take too long to arrive.