Clifford@BWV&VWL
Earning My Ears
- Joined
- Apr 30, 2001
- Messages
- 17
My mother and father in law have just come back to the UK after vacationing in Florida and South Carolina at SSR, HHI and VWL. It was the HHI portion that ended up ruining their vacation.
Cutting a long story short, they both came back with terrible bites to their arms and legs which appeared after spending a couple of nights (of a 6 night) stay at HHI. They ended up in hospital for injections it got that bad.
The room was for disabled guests (they are not - but that's not the issue), it was right next door to the reception area (sorry don't know the room number as yet). The room was not clean, when filling the bath suds appeared and scum on the top of the water. There were cracked tiles on the floor and generally the room was very very poor.
After mentioning the problems to the reception lady they were told that there were no other rooms available and they either had to stay there or move on (which was their preferred option). The move would have cost them though. At this point I got involved and managed to get them moved after speaking to Member Services, they moved back down to SSR and had a much better time although their vacation was very much restricted due to painful legs and self consciousness of the ugly bites.
They spoke to our DVC guide in Orlando who was horrified and offered them c$60 of disney credits and a refund of the points for their 3 nights stay at HHI. This obviously goes some way to helping to address the situation but I am going to discuss this further with MS.
I am just interested in your views in terms of similar experiences.
I must say that this goes against my own experience at HHI as my family spent a lovely time there a couple of years ago albeit nearer to the pool area.
Many thanks in advance! David.
Cutting a long story short, they both came back with terrible bites to their arms and legs which appeared after spending a couple of nights (of a 6 night) stay at HHI. They ended up in hospital for injections it got that bad.
The room was for disabled guests (they are not - but that's not the issue), it was right next door to the reception area (sorry don't know the room number as yet). The room was not clean, when filling the bath suds appeared and scum on the top of the water. There were cracked tiles on the floor and generally the room was very very poor.
After mentioning the problems to the reception lady they were told that there were no other rooms available and they either had to stay there or move on (which was their preferred option). The move would have cost them though. At this point I got involved and managed to get them moved after speaking to Member Services, they moved back down to SSR and had a much better time although their vacation was very much restricted due to painful legs and self consciousness of the ugly bites.
They spoke to our DVC guide in Orlando who was horrified and offered them c$60 of disney credits and a refund of the points for their 3 nights stay at HHI. This obviously goes some way to helping to address the situation but I am going to discuss this further with MS.
I am just interested in your views in terms of similar experiences.
I must say that this goes against my own experience at HHI as my family spent a lovely time there a couple of years ago albeit nearer to the pool area.
Many thanks in advance! David.
Most everyone keeps insect repellent handy once the weather warms up. I would think the bed bugs might nibble other parts of the body, too. 
