Hey Amazon…(a delivery rant!)

[theMoreDisneytheBetter]

I ordered a Christmas present from Amazon. Was supposed to be delivered today, but I just got a notice that it would be delayed until the 28th. I get that shipping issues occur and clearly that sucks, but when I checked the package originated 1 hour from my house and is currently sitting about 20 minutes from my house. I’m also getting 2 other packages from the same location delivered today, so it isn’t like they aren’t coming this way, and where I live Amazon offers paid 3 hour delivery windows.

I called customer service and at first he couldn’t understand why it was a big deal for the package to be delayed (it’s a Christmas present…Christmas is in 2 days…). Then he said that he would escalate it and my case would be "reviewed within 48 hours and would receive a status update by then." I pointed out that Christmas is in less than 48 hours and that there is no excuse when the fulfillment center is that close. He then changed his tune and said that “I’d probably get it tomorrow.” We’ll see.

Fortunately I have a good kid and he’ll understand if fulfillment messes up, but there should really be no excuses.

 

[theMoreDisneytheBetter]

I also just checked and if I re-order the item it will be delivered tomorrow, yet somehow the already packaged and awaiting delivery box needs 5 days?!?

 

[barkley]

I also just checked and if I re-order the item it will be delivered tomorrow, yet somehow the already packaged and awaiting delivery box needs 5 days?!?

been there-done that with a bday gift last month for dh. re-ordered it and got it right away and for whatever reason the original never showed (got a refund). I also have a fullfillment center near my home

 

[Mackenzie Click-Mickelson]

Amazon tells you to wait 48 hours after your intended delivery date if they haven't made any updates to you, they did make an update to you with the new anticipated delivery date.

What does your tracking show? Is it going through USPS, UPS, FedEx or strictly Amazon Delivery Services or Amazon Flex (TBA is the beginning of the tracking for Amazon delivered items)? Is it sold and shipped by Amazon?

In my area there is a lot of issues that are going on that aren't related to the merchant, they are related to processing centers for the most part and no one knows why it's bouncing around while largely a USPS thing people have a lot of issues lately with UPS and FedEx on processing centers, it'll make it to our area only to suddenly be rerouted away.

For us we have now had two FedEx packages arrive early but one earlier this month was late (there was winter weather the day before the original delivery date though).

My husband ordered a gift for my sister-in-law's husband, that was from Amazon third party seller and shipper. They just started the mailing process and he ordered it early last week, it was set to be delivered after Christmas quickly after ordering it. He did see he could order it from Amazon as a Prime delivery but a lot more expensive. We'll just wait.

 

[theMoreDisneytheBetter]

Amazon tells you to wait 48 hours after your intended delivery date if they haven't made any updates to you, they did make an update to you with the new anticipated delivery date.

What does your tracking show? Is it going through USPS, UPS, FedEx or strictly Amazon Delivery Services or Amazon Flex (TBA is the beginning of the tracking for Amazon delivered items)? Is it sold and shipped by Amazon?

In my area there is a lot of issues that are going on that aren't related to the merchant, they are related to processing centers for the most part and no one knows why it's bouncing around while largely a USPS thing people have a lot of issues lately with UPS and FedEx on processing centers, it'll make it to our area only to suddenly be rerouted away.

For us we have now had two FedEx packages arrive early but one earlier this month was late (there was winter weather the day before the original delivery date though).

My husband ordered a gift for my sister-in-law's husband, that was from Amazon third party seller and shipper. They just started the mailing process and he ordered it early last week, it was set to be delivered after Christmas quickly after ordering it. He did see he could order it from Amazon as a Prime delivery but a lot more expensive. We'll just wait.

All 3 packages (2 delivered plus one missing) were TBA through the same facility so completely under Amazon’s control, and no weather issues here. And of course no change in status in my Amazon account to reflect tonight’s call. I’m going to see what happens overnight. I don’t really want to place a second order.

 

[tarheelmjfan]

We've had Amazon Prime, since the year it was introduced & loved it until the last couple years. Their shipping has become so unpredictable that we're considering canceling our membership. The only reason I hesitate is my sisters are grandfathered into our plan from the days when they allowed multiple households on one account. We're about to the point where we're going to cancel anyway.

 

[tarheelmjfan]

Posting again to say we just had the same thing happen. I had an Amazon package scheduled to arrive today. After it didn't arrive, I checked the shipping info on Amazon. It hasn't even shipped. Monday is the new delivery date.

 

[theMoreDisneytheBetter]

Not sure what the rep did but my new ETA is the 29th. Pretty sure that’s worse, not better.

Tuesday, December 23
8:45 PM
Package arrived at a carrier facility.
Newark, US
6:00 PM
Package delayed in transit
1:16 AM
Package being processed at carrier facility.
Newark, US
1:09 AM
Package arrived at a carrier facility.
Newark, US

 

[fla4fun]

What I hate is when they don’t update anything on the screen at all. I ordered some last minute gifts on the 14th with a delivery date of the 19th. The order showed “processing” every day until the 19th when it all of a sudden shows “out for delivery”. I did get it on the 19th, but there was a lot of anxiety wondering what was going on. This was an order shipped by Amazon, not a third party.

I think part of it is that everyone has laid off so many staff that they are just overwhelmed this time of year.

 

[elgerber]

been there-done that with a bday gift last month for dh. re-ordered it and got it right away and for whatever reason the original never showed (got a refund). I also have a fullfillment center near my home

Yep, I have done this a few times. I just returned the one that came later.

 

[theMoreDisneytheBetter]

Second call to Amazon - they gave me the phone number of the fulfillment center to get me off the line. Too bad they just made up a fictitious number. Meanwhile:

Wednesday, December 24
5:52 AM
Package being processed at carrier facility.
Newark, US
5:16 AM
Package arrived at a carrier facility.
Newark, US
Tuesday, December 23
8:45 PM
Package arrived at a carrier facility.
Newark, US
6:00 PM
Package delayed in transit

1:16 AM
Package being processed at carrier facility.
Newark, US
1:09 AM
Package arrived at a carrier facility.
Newark, US

 

[longboard55]

For the record, no other company on earth can make last minute deliveries on Christmas the cut off is usually 10 days min.

 

[theMoreDisneytheBetter]

For the record, no other company on earth can make last minute deliveries on Christmas the cut off is usually 10 days min.

That’s absolutely not true. There were still plenty of places offering overnight delivery on the 23rd.

Also for what it is worth I ordered this last week. It was only supposed to be delivered on the 23rd. Don’t promise that and then actually deliver it on the 29th while lying to me on 2 separate customer service calls (one guaranteeing it would come today and the other giving me a false number to call to speak to someone).

 

[tvguy]

Never have figured out Amazon shipping. I ordered three items with standard shipping. All three seem to have come from the same Amazon Warehouse. Two arrived the NEXT day, delivered by Amazon. The third came a week later, delivered by USPS. The one that came later came in Amazon mailer, and the product was in it's manufacturers box, and had big Amazon labels on it, The detailed tracking can be wild. I ordered one product that tracking showed went from San Francisco (90 miles from me) to Fort Lauderdale, Florida, to Memphis, to Oakland, California (15 miles from where it started) to my local delivery warehouse.

 

[disneychrista]

I've had several packages that were supposed to be delivered on a specific date and got the delay and a new date several days out only for it to be delivered the next day.

 

[disneyseniors]

Never have figured out Amazon shipping. I ordered three items with standard shipping. All three seem to have come from the same Amazon Warehouse. Two arrived the NEXT day, delivered by Amazon. The third came a week later, delivered by USPS. The one that came later came in Amazon mailer, and the product was in it's manufacturers box, and had big Amazon labels on it, The detailed tracking can be wild. I ordered one product that tracking showed went from San Francisco (90 miles from me) to Fort Lauderdale, Florida, to Memphis, to Oakland, California (15 miles from where it started) to my local delivery warehouse.

Wow, that seems just crazy!!! No rhyme or reason to it.
I ordered a Christmas present last Saturday and they said it would arrive on the 23rd, yesterday. I thought, no way, but was surprised when a man delivered it right to our door last evening.
If we could predict the how and why of Amazon deliveries, we would be millionaires, lol. So confusing.

 

[Mackenzie Click-Mickelson]

Never have figured out Amazon shipping. I ordered three items with standard shipping. All three seem to have come from the same Amazon Warehouse. Two arrived the NEXT day, delivered by Amazon. The third came a week later, delivered by USPS. The one that came later came in Amazon mailer, and the product was in it's manufacturers box, and had big Amazon labels on it, The detailed tracking can be wild. I ordered one product that tracking showed went from San Francisco (90 miles from me) to Fort Lauderdale, Florida, to Memphis, to Oakland, California (15 miles from where it started) to my local delivery warehouse.

For USPS usually they would use them for the "last mile" type thing meaning Amazon handled the processing until nearly the very end and USPS would be responsible for the actual delivery of the item, the Sunday delivery via USPS was a big feature of the partnership. Their contract with each other officially ends next October and it may not be renewed. IME when people would have that dual delivery system the issues would be on USPS side not with Amazon. We don't really get much delivery via USPS from Amazon much anymore but that's also because Amazon has beefed up their presence here

 

[tvguy]

For USPS usually they would use them for the "last mile" type thing meaning Amazon handled the processing until nearly the very end and USPS would be responsible for the actual delivery of the item, the Sunday delivery via USPS was a big feature of the partnership. Their contract with each other officially ends next October and it may not be renewed. IME when people would have that dual delivery system the issues would be on USPS side not with Amazon. We don't really get much delivery via USPS from Amazon much anymore but that's also because Amazon has beefed up their presence here

Since we put in security cameras in six months ago we have really become aware of how many times a day an Amazon truck is on our street. Or a car with a magnetic sign that says Amazon Contractor. Those frequently make deliveries from Midnight to 6 am. The vans and big box trucks are only during the day.