Here Now : & Very Upset, advice please

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How? There's nothing in here where OP is making fraudulent claims or anything like that. There's really nothing wrong with OP posting.

Ask a lawyer that question.


Here's what I can't understand. Disney has protocols in place regarding food allergies. The chef(named in this thread) was involved in discussion with this family before the meal. The chef came out after the emergency -- and then stated flat out he made a mistake? Does anyone think Disney doesn't have a policy in place about this? Does anybody think the chef wouldn't know that speaking about this wouldn't end his career at Disney?
 
I'd just like to point out, *IF* Disney decides to give the family a week long stay in a DVC villa w/Park Hoppers & Waterpark access, I have no problems with that. It's the EXPECTATION that that's what's OWED the family I have a problem with.
who said anything about a week long stay on Disney Property?? not me, that must be your interpretation.
 

who said anything about a week long stay on Disney Property?? not me, that must be your interpretation.
Well, if you interpreted MY post correctly, it doesn't matter whether Disney gives you one day, seven days, or a month.

So, how many days do you think you're owed?
And why did your son's family decide to fly home a day early?
 
I just want to say one last thing here on this thread that perhaps I'll think twice next time before posting anything along these lines.

Thank you to all who get my emotions, it means the world to me to read your kind words.

I won't be responding to any other comments here because it's useless.
I certainly won't be posting the end result in fear of another upset of the people here who are very sure of what my family should get or not get, and how I could have done things differently etc.

I certainly never in all my years posting here have given negative vibes to anyone, just encouragement and sympathy.

Again, thanks to all the kind words
My family and I look forward to many more Disney Vacations together!
 
I'd just like to point out, *IF* Disney decides to give the family a week long stay in a DVC villa w/Park Hoppers & Waterpark access, I have no problems with that. It's the EXPECTATION that that's what's OWED the family I have a problem with.
I agree, but I also think it's OK for them to ask for that week long stay. Disney (like most companies) is going to do as little as possible to make this go away and if the OP's son really want a week long stay in a DVC villa w/Park Hoppers & Waterpark access he's going to have to ask for it. There is nothing wrong with asking and noting missed family time as a reason. But, like you said, they shouldn't expect a free vacation. There is a difference between a REQUEST and an EXPECTATION.
 
Well, if you interpreted MY post correctly, it doesn't matter whether Disney gives you one day, seven days, or a month.

So, how many days do you think you're owed?
And why did your son's family decide to fly home a day early?

If you read MY posts thoroughly.....DH and I flew from California and home, where did you get the idea they flew to Disney? They don't live in California just DH and I.

Exactly.....Why does it matter how many days or how few days if it doesn't matter as you say?
 
I don't think that's an unfair request considering medical co pay bills my son will have to pay.

Just piping in to say that I'm so sorry for what you're going through.

Do not discount the money, however. For a past car accident, as soon as my insurance found out my ER trip was due to the fault of someone else, they refused to pay any bills at all. I would definitely not settle with Disney until all bills are received from the hospital and physicians, including the physicians at their home. There's time lost from work for additional appointments, hospitalizations, etc. Don't rush this until you have the full picture.
 
Your poor grandkids! That must have been so scary for everyone!

What is it in waffles that they're allergic to? (Asking out of idle curiosity!)
 
I agree, but I also think it's OK for them to ask for that week long stay. Disney (like most companies) is going to do as little as possible to make this go away and if the OP's son really want a week long stay in a DVC villa w/Park Hoppers & Waterpark access he's going to have to ask for it. There is nothing wrong with asking and noting missed family time as a reason. But, like you said, they shouldn't expect a free vacation. There is a difference between a REQUEST and an EXPECTATION.

We didn't ask for anything or demand anything or blame anyone. We were very sympathetic to the Chef as well,,,, just stated the facts as to why we are so disappointed and that is, I'll say it once again our time together.
Families just don't go through something like that then bounce back as soon as they are released from the ER and say ok, lets resume the vacation and everything goes back to normal.
We never had waterpark tickets or a meal plan and I never asked for anything when I spoke to Disney... I just asked for our time that was missed back together. Whatever they plan to do about that is up to them. We haven't made any demands, we are not that kind of family. I just stated my feeling of loss of time with them, that is all.
 
How?


If that's what you think, you're missing the point many of us are saying... your son shouldn't have to pay ANY medical bills... co pay or otherwise. Disney should handle all of that.

I still don't understand why your son's family left a day early. That extra day (Thursday to Friday) could have given you more time together as a family.

I am in total agreement. OP- I feel badly that your grands had that terrifying experience. My DGD had multiple allergies at one stage in her life and food was always a challenge anywhere but Disney.

With that said, I cannot agree that Disney owes the family a redo, if that is what you want. You have never been specific in regards to the compensation you believe Disney owes you, so many of us are just trying to understand what you are asking for. Typically, if an incident arises that Disney wants to compensate for, they will offer time in a resort that is comparable to what you had booked when the incident occurred. WE had an unfortunate incident that I felt I needed to discuss with management and was offered two nights on a trip. Clearly, our issue did not involve a trip to the ER, however it was distressing to us and like you, left us feeling buyers remorse, if you will. Anyway, my DH reaction to that offer, which I never had asked for...I was already home and therefore expected nothing...was "Are they planning to fly us there?" No. Of course not. The offer was genuine, but using it was based on planning another trip, which I eventually did.

IMO- the decision to take the kids home does not merit that day returned to your family. Your son made a choice that I know we never would have made, and any loss or costs associated with that decision should fall on him. That time lost was a conscientious decision to cut a trip short, so why does Disney need to reimburse your family? I would think that a few days in a comparable lodging, along with Dr bills and copays reimbursed would be a fair answer to this, however if Disney chose to gift your family with more that would be nice. Not owed though.

In regards to a Chef's responsibility for any mistakes in foods handling for allergies, I believe that Disney has verbiage that covers them in the sad event that happens. I also feel very strongly that there is a reason that many restaurants do not try to accommodate may allergies and that involves the responsibility in the event a mistake occurs. For years the only destination we could travel to for any length of time was Disney because of the treatment provided to those with food borne allergies. I would hate to see the options reduced if Disney feels their liability is far too high and simply chooses to stop serving those with allergies.
 
Your poor grandkids! That must have been so scary for everyone!

What is it in waffles that they're allergic to? (Asking out of idle curiosity!)

Yes it was scary. Between the 7 of us we are allergic to shellfish, wheat,eggs, milk, oats, barley, peanuts and tree nuts. Some more life threatening than others. The granddkids successfully ate the Allergy Mickey Waffles last year at Disneyland and this year at 2 prior character breakfast, before this actual incident at Tusker House. They can eat the gluten free waffles after talking with the chefs and receiving the correct Mickey Waffles.
 
I don't think I've seen anyone not give sympathy for what you and your family went through?

I'm sure it was terrifying and everyone has seemingly given their sympathy for the ordeal.

What many are disagreeing with is how they think Disney should handle this. Your son certainly has every right to ask for compensation of some type for him and his family. What that compensation might be is anyone's guess. No offense, but I highly doubt there will be any compensation offered to you or your DH - just IMHO.
 
If you read MY posts thoroughly.....DH and I flew from California and home, where did you get the idea they flew to Disney? They don't live in California just DH and I.
OK, I'll admit it, I assumed. But when you don't put information out, what do you expect people to do? You've been asked pointed questions repeatedly and not answered.
Exactly.....Why does it matter how many days or how few days if it doesn't matter as you say?
You're not understanding me. If Disney offers you one day, two days, a week, a month, or a year, that's up to them. My problem is with the expectation that they OWE you a "replacement" vacation.
 
OK, I'll admit it, I assumed. But when you don't put information out, what do you expect people to do? You've been asked pointed questions repeatedly and not answered.

You're not understanding me. If Disney offers you one day, two days, a week, a month, or a year, that's up to them. My problem is with the expectation that they OWE you a "replacement" vacation.
Again, I didn't ask or demand anything when I spoke to Disney.. I just stated my sadness about time lost as a family.
 
Life to me is about spending time with my family, and I would like that time back with them. I don't think that's asking too much.

They can't give you time back. That is impossible but you keep saying it. That time is gone.

If you want to see your grandkids for a few more days, go to them and spend time with them. It doesn't have to be at Disney. It shouldn't matter where it is.
 
Again, I didn't ask or demand anything when I spoke to Disney.. I just stated my sadness about time lost as a family.
I'm not referring to your conversation with Disney. I'm referring to your posts here. You have all but flat out said you feel Disney owes you a replacement vacation (but won't say how long) in a villa (in order to have the kitchen). If that's not what you believe, feel free to say so.
 
You've got the dates all wrong.....don't worry we aren't trying to cheat anyone, so leave the details to us please and stop playing detective. It's disheartening what you are insinuating
Still :confused3. Friday you wrote that you were at YC for one more day. Later in the thread you said you spent two nights at PO, then moved to Melia to stay with your son's family for their trip, then moved to the YC for one night. I

It's not detecting, it's calculations. 7/21 minus one day = 7/20. The day the younger party had planned to leave. No?
They arrived Tuesday. Again this is from memory, not from detecting. I didn't and don't care to re-read the entire thread. Tuesday was 7/17. Incident 7/18 (again, correct?) Departure 7/19 - one day prior to plan? Right? Which dates are all wrong?

So, two night stay plus four night stay plus one night stay
 
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