Here and now... MAJOR problems with magic bands

[bumbershoot]

they have seen errors on our account that they have never seen before

It's always fun to hear that, isn't it?

2. If 4 of 5 bands are working, there is no need to go to GR, spend 15 minutes and then escort into the park (whatever that means). When the first 4 go in the 5th, non-working band, can be scanned by the GR CM that is right behind the touch-point entry, then you will be asked several questions, the other guests can also scan their bands on the ipad (known as Hercules) and the 5th band can be "validated" right there for park entry. I've seen this done MANY times when I've worked entries and am also trained on Hercules.
....

Not sure why they won't issue you or the 5th ticket holder a RFID hard card if you have your confirmation documentation for your ticketing as that is the way it has been handled before. You do have confirmation documentation with you either from your original reservations, ticket order or from the hotel )they can print it there) when you go to Guest Relations, don't you?

Just sayin'.

Maybe you should help the OP; meet her at the parks, tell all of the CMs that are obviously doing it the wrong way a better way to do it? Or maybe those CMs will tell you that "they have seen errors on our account that they have never seen before" and THAT is why they are having to do things that you haven't had to do?

She's saying that they CAN'T seem to get that RFID card created for him. They are trying and cannot. That's why the other person is suggesting that they (to my understanding) just go totally out of his account and just give him a ticket and then FPs so he can go on the FP+ rides with the family. Working around all the usual workarounds, because the normal workarounds don't seem to be working.

 

[lugnut33]

Just because this is a test period does NOT make these situations acceptable.

 

[Scotch]

So sorry to hear about your experience! We're heading there in a couple of days with my FIL joining us, and I so hope that we won't encounter similar problems. I hope they fix the situation for you soon.

 

[book_junkie]

We ended up scrapping ours... We used our APs for everything instead in the parks because it was ridiculous. We had to resort to a DAS for my husband for the first time in order to ride Soarin' and Test Track because the FP- were gone, and they couldn't fix anything in their internal system. Luckily we had physical APs from May- I can't imagine trying to do something with just a MB.

Guest Services in the Studios did everything they could but it was never resolved.

 

[APiratesLifeForMe2]

Ok update to everyone that took time to offer their suggestions. Once everything started working we were eager to start enjoying our vacation and I left my dis app closed. Eventually things got fixed and all bands now work. I wish I could tell you what finally fixed it but I don't know. Perhaps the avengers got it worked out. All I know is when my FIL got into the park with no issue, bought a meal, used a FP+ and opened our room, we jumped for joy.

Sorry but have questions about this post. 1. Don't understand the part about "issuance of the old park tickets". Only ticketing that can be issued at this time is RFID enabled ticketing. Not sure what is meant by "old park tickets". 2. If 4 of 5 bands are working, there is no need to go to GR, spend 15 minutes and then escort into the park (whatever that means). When the first 4 go in the 5th, non-working band, can be scanned by the GR CM that is right behind the touch-point entry, then you will be asked several questions, the other guests can also scan their bands on the ipad (known as Hercules) and the 5th band can be "validated" right there for park entry. I've seen this done MANY times when I've worked entries and am also trained on Hercules. In the times I've worked touch-points I've very seldom (count less than one hand) the amount of guest groups that were escorted "INTO" the park, usually CA cast that their MEP's weren't working properly (CA & FL systems don't "talk well" to each other as the entry systems are totally different). Not sure why they won't issue you or the 5th ticket holder a RFID hard card if you have your confirmation documentation for your ticketing as that is the way it has been handled before. You do have confirmation documentation with you either from your original reservations, ticket order or from the hotel )they can print it there) when you go to Guest Relations, don't you? Just sayin'.

1. Sorry I didn't use the correct terminology and used old park ticket. The problem was they couldn't give us a hard ticket, non magic band. I don't know why but I know a few different people tried and no one was able. We had the resort issue a KTTWC (well more than one) but they didn't work either.
2. The 5 of us don't walk in line with matching shirts that say we are together. When his didn't work, they used their iPad looking thing and told him it didn't work and said he had to walk back to guest relations to sort it out. When guest relations wasn't able to make his band work and couldn't give him a non magic band park ticket, they walked him in. I don't make a habit of telling people how to do their job so when the guy tells him to go to guest relation, we don't have any other options! At one point someone mentioned it was saying he only had a one day ticket that was used the day before. We didn't need printed documentation of our info, guest relations could see it, just couldn't make the whole system work. Again, I don't work there, know how their computers work and I know I don't use the correct terminology.

 

[APiratesLifeForMe2]

Clearly, you are suspicious. Not everyone knows the ins and outs and correct terminology the way you apparently do. However, the OPs post certainly rings true with me - because in our trip two weeks ago, there was a LOT of similarities! It was, without question, the worst trip EVER - at least since our first one over 20 years ago. I have a ton of sympathy for you, OP, and I HOPE you get your situation resolved to your satisfaction.

Thanks! Sorry you went through some of the same troubles. It's a real downer when it happens but glad it's all fixed now.

 

[APiratesLifeForMe2]

So sorry to hear about your experience! We're heading there in a couple of days with my FIL joining us, and I so hope that we won't encounter similar problems. I hope they fix the situation for you soon.

Hope it isn't a FIL thing. Actually on the first day his was the only one working correctly. Then when it seemed they fixed ours, his stopped working. I kept telling the cast members they should thank us for identifying so many glitches in the system so it doesn't happen to other guests!

 

[APiratesLifeForMe2]

It's always fun to hear that, isn't it? Maybe you should help the OP; meet her at the parks, tell all of the CMs that are obviously doing it the wrong way a better way to do it? Or maybe those CMs will tell you that "they have seen errors on our account that they have never seen before" and THAT is why they are having to do things that you haven't had to do? She's saying that they CAN'T seem to get that RFID card created for him. They are trying and cannot. That's why the other person is suggesting that they (to my understanding) just go totally out of his account and just give him a ticket and then FPs so he can go on the FP+ rides with the family. Working around all the usual workarounds, because the normal workarounds don't seem to be working.

Thank you, I couldn't have said it better myself.