HELP! Yacht Club Resort Issue:

[zoo2tycoon]

Let it go
You have the good memories
Your kids won't remember the construction
The second video is sad in it exploits the kids with them saying what you want
You were moved and compensated
Put it behind
It's been almost it's three months

 

[Three cats]

I agree the noise was unacceptable. If you're going to send anything, send the 1st video only.
I couldn't help but think watching that 2nd video of your child....had you said to him "Are you having a good trip so far?" his response would've probably been a happy "Yes!". Kids focus on what you're focused on.

 

[DJFan88]

The part that irks me is that they would've just let you stay there, had you not complained. No one tries to do anything other than the minimum anymore, and this is just a sad reality. There is no disney bubble, sometimes I honestly don't think they care. You complained, so okay now we'll do something. Lets see what we can get away with first.

 

[wilkeliza]

The part that irks me is that they would've just let you stay there, had you not complained. No one tries to do anything other than the minimum anymore, and this is just a sad reality. There is no disney bubble, sometimes I honestly don't think they care. You complained, so okay now we'll do something. Lets see what we can get away with first.

Usually they put online the construction warnings. (IDK if the OP was informed in any ways but Yacht Club did show as ubder construction when I looekd for Easter and October) and some people don't care if constitution is going on as they aren't in their rooms during the construction times (usually 9-5). So they are in a no win. Take a bunch of rooms out of rotation and people complain they can't book or let people know their is construction and it is up to the person booking if construction from 9-5 is enough for them to movie.

 

[DJFan88]

Usually they put online the construction warnings. (IDK if the OP was informed in any ways but Yacht Club did show as ubder construction when I looekd for Easter and October) and some people don't care if constitution is going on as they aren't in their rooms during the construction times (usually 9-5). So they are in a no win. Take a bunch of rooms out of rotation and people complain they can't book or let people know their is construction and it is up to the person booking if construction from 9-5 is enough for them to movie.

I think when people see construction warnings, they feel disney will at least take a little care to not affect them, not stick them in it.

 

[maxiesmom]

If all you want to do is notify them of how badly they are handing construction, then send the first clip. But honestly, after almost 3 months, it is going to come off as a money grab no matter how you word it. You addressed the problem when you were there, and were moved and received some compensation. Time to stop dwelling on it.

As for ensuring something similar doesn't happen again, well, no company is ever perfect. Stuff gets missed, no matter how hard they try. I doubt any of us are ever perfect at our jobs. I trust that Disney didn't stick the OP's family in that room and laugh about it. They were already notified it was a problem, and took care of it.

 

[Scott MC]

OP, I'll apologize for all the people telling you to "Let it Go," or "Get Over It." I'm not reading into your post as you wanting something for nothing. You paid a lot of money for a deluxe resort, and construction at the resort really affected your enjoyment of that resort and your trip. Sorry folks, but there's nothing wrong with that sentiment, and having been in a similar situation at the BC, I see how them "solving" the problem, but still making you feel like you inconvenienced them in the process makes you question your having spoken up in the first place. I completely understand you just looking for a bit more of an explanation or maybe even a sincere apology. The vast majority of the folks on the BC/YC thread are super people and I post there frequently. I hope my friend Dee, who upkeeps the thread doesn't mind me copying and pasting the following from the front page. Feel free to go through these channels. I did and I felt a lot better afterward. Good luck and again, I'm sorry for the experience you had and for the fact that some of the folks on this thread have been less than sympathetic.

After you have returned home from your stay:

email wdw.guest.communications@disneyworld.com

or send a letter to:

Walt Disney World Guest Communications
Executive Offices
Post Office Box 10040
Lake Buena Vista, Florida 32830-0040

When you write or email, please include your name, address, phone number and email address.


If it is a comment specific to the Yacht & Beach Club, you can write to the General Manager of the resort (perhaps copy Guest Communications as well):

Cosmo Kapoor, General Manager
Disney's Yacht and Beach Club Resorts
1800 EPCOT Resort Boulevard
Lake Buena Vista, FL 32830

Another excellent way to be heard is through surveys. Surveys are sent to every guest by mail or by email after a stay.

The surveys are reviewed at the actual resort as well as WDW with a fine tooth comb!!! It's the perfect way to get your comments (good or bad) about the resort and/or cast members and/or experiences during your vacation.

 

[maxiesmom]

OP, I'll apologize for all the people telling you to "Let it Go," or "Get Over It."

Scott MC, please step back. You have no business apologizing for anyone but yourself.

I have had issues with Disney. I have sent of e-mails once home. After trying and failing to get the problem handled while at Disney World. But within days, not months. Also, the OP did address the issue at the time of the trip. If it wasn't handled to his liking, that was the time to complain. Not now. Now, it comes across as a money grab. Especially if the second video of the son is sent.

No one told the OP he was wrong to be upset. But he has already brought the problem to Disney's attention. Reiterating it can only come across as wanting more compensation.

My opinion would be different even if he hadn't complained while on vacation, even though months has passed. He already complained. He was already compensated.

 

[Scott MC]

Scott MC, please step back. You have no business apologizing for anyone but yourself.

....and you have no business deciding that this case is seemingly closed for anyone but yourself and your family, and that the OP is solely seeking monetary compensation, so let's call it even.

If you read the posts on this thread, many are very dismissive of the OP and come across as "all-knowing," and carry a tone that hints that the OP is doing something sinister. There's a kinder way of putting things, such as "I'm so sorry this happened to you. I really think you're beyond the point of doing something, but you could try this." I was simply pointing that out. For the record, your response about an hour ago was just fine, I wasn't referring to you.

Just trying to keep things as positive as possible!

 

[maxiesmom]

....and you have no business deciding that this case is seemingly closed for anyone but yourself and your family, and that the OP is solely seeking monetary compensation, so let's call it even.

But honestly, what else could it be? The issue was already brought to Disney's attention. Why else would it need to be repeated? I mean, do you send of a note saying "I already reported this, and received compensation. But wanted to be super sure you knew"?

The room sucked, no question. The OP complained. They were moved. They received compensation. Sooo why report the problem again???

 

[DG25]

What I think gets me is Disney overall construction. Yes what happened is aweful, I agree to bring it around to the positive, talk about the parks, the characters and such and lean your kids away. I would put the video away, and when you talk to others make sure your kids don't over hear, they seem to soak up parents and if you are mentioning it a lot than your kids will stick to it also. But we go every year and it seems you can not pick a resort that does not have construction. Last year we stayed at 5 resorts, and if I remember correctly, WL/BRV, BWV, AKL, and maybe BLT can't remember that one all had construction, none impacted us, but you never know.this year we are going WL/BRV and GF, of course still exact same construction as last year at WL and BRV, and we are staying at both. When I pull up what resorts have construction, at least 1/2 does. I can see two maybe three, but come on do they have to tear apart 11 resorts at a time, can you not Disney focus on just a few get them done and move on. It seems to me putting double or triple the construction workers all at CCV would have finished that job in 1/2 the time and they would have had it open 6 months ago, then they could move all those workers over to CBR and have that done in 6 months. Why do they have them all working so slow on the projects and not getting it done sooner. Just my opening as I get two and three letters from Disney that everything is pulled up and being remodels, rebuild or refurnished.

 

[Scott MC]

But honestly, what else could it be? The issue was already brought to Disney's attention. Why else would it need to be repeated? I mean, do you send of a note saying "I already reported this, and received compensation. But wanted to be super sure you knew"?

The room sucked, no question. The OP complained. They were moved. They received compensation. Sooo why report the problem again???

Well, I guess I'm taking it from an experience I had in 2014 at BC. Without going into detail, we were treated very poorly at check-in (horrifically in fact), and when I asked to speak to a front desk manager, she proceeded to speak to me like I was a child. I kept my cool and nodded, not really wanting to cause a scene. I proceeded to make the best of the rest of our trip, but day one was still gnawing at me, so on the last day I asked to speak to a manager, who took a long time to appear, and seemed to know of my situation before meeting me. This was probably due to the fact that the front end manager was the one to go and get her. I'm telling you, her smile won the all time award for phoniness and her "I'm so sorry you had a less than magical stay!" was so dripping with "You inconvenienced us, you vermin..." that it was truly a waste of my time.

When I got back, it still bothered me to the point where I did write to the two addresses I posted earlier, and about a month later, I got a call from the guest services manager at BC/YC (at the time), who called from his personal line on the way to his kid's soccer game, and we chatted for about 30 min. I got to pour out the story, and I really felt like he saw where I was coming from and why I was upset. He offered no financial reward or anything, but said he would speak to the CMs that upset me and remind them about their customer service expectations. He also promised that if we chose to stay at BC/YC again, to alert him ahead of time, and that he would personally supervise our check-in process to ensure our satisfaction. And though he had moved resorts by the time we stayed again, he did make sure that appropriate management supervised our check-in and it really was beyond pleasant. There were no fancy upgrades, no confetti, no magical FPs or anything, but in the moment of the phone call, and in the moment of our check-in, I felt like my concerns had been heard.

That's where I'm coming from, and am just saying to the OP that maybe an email detailing what happened might get to the right folks who might try harder to keep guests away from the inevitable construction.

I truly wasn't trying to attack anyone, just saying "Back off a bit." We don't know the OP and what the ultimate motivations are, and I agree that for any tangible or monetary compensation, the time has probably passed, but maybe just writing out your feelings might help and help other guests in the process.

 

[Soarin4us]

Since you asked for opinions...
This is a good teaching opportunity: Sometimes stuff goes wrong, even on vacation. When it does, use your words, respectfully, until the problem is solved. We were moved to another really nice room in a quiet location, and they gave us some extras to compensate for our troubles. We had a great vacation, didn't we?!

 

[Amelia :)]

Fair enough the kid can't sleep, but why would he be scared of the sound of construction and tools?! You been letting him watch Texas Chainsaw Massacre?
Seriously I would just do as others have said and remember all the good memories and not dwell on the bad

 

[msjprincess]

I can understand a child being scared when they first heard the noise. I don't understand them being scared if you explained it was just people working. I really don't understand videotaping the child asking if they're scared.

 

[msjprincess]

Well, I guess I'm taking it from an experience I had in 2014 at BC. Without going into detail, we were treated very poorly at check-in (horrifically in fact), and when I asked to speak to a front desk manager, she proceeded to speak to me like I was a child. I kept my cool and nodded, not really wanting to cause a scene. I proceeded to make the best of the rest of our trip, but day one was still gnawing at me, so on the last day I asked to speak to a manager, who took a long time to appear, and seemed to know of my situation before meeting me. This was probably due to the fact that the front end manager was the one to go and get her. I'm telling you, her smile won the all time award for phoniness and her "I'm so sorry you had a less than magical stay!" was so dripping with "You inconvenienced us, you vermin..." that it was truly a waste of my time.

When I got back, it still bothered me to the point where I did write to the two addresses I posted earlier, and about a month later, I got a call from the guest services manager at BC/YC (at the time), who called from his personal line on the way to his kid's soccer game, and we chatted for about 30 min. I got to pour out the story, and I really felt like he saw where I was coming from and why I was upset. He offered no financial reward or anything, but said he would speak to the CMs that upset me and remind them about their customer service expectations. He also promised that if we chose to stay at BC/YC again, to alert him ahead of time, and that he would personally supervise our check-in process to ensure our satisfaction. And though he had moved resorts by the time we stayed again, he did make sure that appropriate management supervised our check-in and it really was beyond pleasant. There were no fancy upgrades, no confetti, no magical FPs or anything, but in the moment of the phone call, and in the moment of our check-in, I felt like my concerns had been heard.

That's where I'm coming from, and am just saying to the OP that maybe an email detailing what happened might get to the right folks who might try harder to keep guests away from the inevitable construction.

I truly wasn't trying to attack anyone, just saying "Back off a bit." We don't know the OP and what the ultimate motivations are, and I agree that for any tangible or monetary compensation, the time has probably passed, but maybe just writing out your feelings might help and help other guests in the process.

JMHO

To me the difference in your situation is you were blown off when you complained at the resort.

The OP was moved when they complained and given some other compensation. If they weren't satisfied with that resolution they should have said something at the time.

 

[AngiTN]

JMHO

To me the difference in your situation is you were blown off when you complained at the resort.

The OP was moved when they complained and given some other compensation. If they weren't satisfied with that resolution they should have said something at the time.

Yes, this is a huge difference. Had the OP not been moved and given extra at that time it would be an entirely different conversation now.

 

[DVCKID]

OP, I'll apologize for all the people telling you to "Let it Go," or "Get Over It." I'm not reading into your post as you wanting something for nothing. You paid a lot of money for a deluxe resort, and construction at the resort really affected your enjoyment of that resort and your trip. Sorry folks, but there's nothing wrong with that sentiment, and having been in a similar situation at the BC, I see how them "solving" the problem, but still making you feel like you inconvenienced them in the process makes you question your having spoken up in the first place. I completely understand you just looking for a bit more of an explanation or maybe even a sincere apology. The vast majority of the folks on the BC/YC thread are super people and I post there frequently. I hope my friend Dee, who upkeeps the thread doesn't mind me copying and pasting the following from the front page. Feel free to go through these channels. I did and I felt a lot better afterward. Good luck and again, I'm sorry for the experience you had and for the fact that some of the folks on this thread have been less than sympathetic.

After you have returned home from your stay:

email wdw.guest.communications@disneyworld.com

or send a letter to:

Walt Disney World Guest Communications
Executive Offices
Post Office Box 10040
Lake Buena Vista, Florida 32830-0040

When you write or email, please include your name, address, phone number and email address.


If it is a comment specific to the Yacht & Beach Club, you can write to the General Manager of the resort (perhaps copy Guest Communications as well):

Cosmo Kapoor, General Manager
Disney's Yacht and Beach Club Resorts
1800 EPCOT Resort Boulevard
Lake Buena Vista, FL 32830

Another excellent way to be heard is through surveys. Surveys are sent to every guest by mail or by email after a stay.

The surveys are reviewed at the actual resort as well as WDW with a fine tooth comb!!! It's the perfect way to get your comments (good or bad) about the resort and/or cast members and/or experiences during your vacation.

I did not get a survey. This has been the only time is did not get one.

 

[LongLiveRafiki]

It seems like so many people feel you should have spoken up while you were there if you weren't satisfied with the move and small items of compensation... It makes sense to me why you probably didn't. If I were in your shoes and put up with that, then spent hours trying to get it corrected, my first concern would have been to step back and try to salvage the remains of my vacation (after being moved). It sounds like you tried to do that. Continuing to pursue the matter while you were there would have taken more of your little remaining time and cast even more of a shadow on what was supposed to be a magical trip. I'm sure you all were a bit heated and upset at the time (as I imagine most people would be). Sometimes it's hard to assess how you feel about the way a situation is handled until those emotions subside. Sometimes it takes a little bit of time and being away from a situation and having it continue to eat at you to realize that you still don't feel it was handled as well as it could have been.

Different people will be satisfied in different ways if they were in your exact situation. Some people may be satisfied with what you were given and there's nothing wrong with that. But there's also nothing wrong with wanting it to have been handled differently. I think it's very easy for people to tell others how they think they should feel, but no one can really say how they will feel until they are in that exact same situation. No one on these boards was there.

I guess what I'm saying is I wish people weren't so judgmental. I'm sorry you had to deal with all of this. I hope you can find whatever closure you need in whatever way you feel is right. By the way, I hope your son is recovering well from surgery.

 

[Sue M]

OP, I'll apologize for all the people telling you to "Let it Go," or "Get Over It." I'm not reading into your post as you wanting something for nothing. You paid a lot of money for a deluxe resort, and construction at the resort really affected your enjoyment of that resort and your trip. Sorry folks, but there's nothing wrong with that sentiment, and having been in a similar situation at the BC, I see how them "solving" the problem, but still making you feel like you inconvenienced them in the process makes you question your having spoken up in the first place. I completely understand you just looking for a bit more of an explanation or maybe even a sincere apology. The vast majority of the folks on the BC/YC thread are super people and I post there frequently. I hope my friend Dee, who upkeeps the thread doesn't mind me copying and pasting the following from the front page. Feel free to go through these channels. I did and I felt a lot better afterward. Good luck and again, I'm sorry for the experience you had and for the fact that some of the folks on this thread have been less than sympathetic.

After you have returned home from your stay:

email wdw.guest.communications@disneyworld.com

or send a letter to:

Walt Disney World Guest Communications
Executive Offices
Post Office Box 10040
Lake Buena Vista, Florida 32830-0040

When you write or email, please include your name, address, phone number and email address.


If it is a comment specific to the Yacht & Beach Club, you can write to the General Manager of the resort (perhaps copy Guest Communications as well):

Cosmo Kapoor, General Manager
Disney's Yacht and Beach Club Resorts
1800 EPCOT Resort Boulevard
Lake Buena Vista, FL 32830

Another excellent way to be heard is through surveys. Surveys are sent to every guest by mail or by email after a stay.

The surveys are reviewed at the actual resort as well as WDW with a fine tooth comb!!! It's the perfect way to get your comments (good or bad) about the resort and/or cast members and/or experiences during your vacation.

I totally agree with Scott. You should email Resort Manager and CC to Guest Communtcations. That was totally unacceptable booking you in that room. Epic fail on Room Assignors.
In my experience with BC/YC rooms it seems to me they try to book you in the crappiest room view/location in your category first. I always end up after looking at room going back to front desk and ask for another room. Miraculously a room with nicer view/location is found. Why wasn't I booked there first? It's just my speculation, but it really seems like they try to get rid of bad locations first, and if you accept it, fine for them.

I don't feel it's looking like a $ grab. I had a bad experience at YC same year as Scott. It was my leaving day and I went down to airline desk to check luggage. Everything else was in my room. Change of clothes, food, toilettries, pool noodles I was leaving for a friend, etc. Went back to room, (this was at 9:00am) and everything was gone & beds stripped, so instead of meeting friends downstairs for a farewell brunch I was running around trying to get back my belongings! I managed to get most things back except for food which was thrown out and some toilettries, prob also in trash.
Pretty much wrecked last day. I even had do not disturb sign on door.

I wasn't going to complain, I should have dealt with it at resort, but wanted to salvage a little of what was left of my last day. Like you I stewed on it for a month or so after returning home, but a friend told me I should write to resort manager to let them know about my experience.
They took my experience seriously, I got reply and was assured that matter was addressed to housekeeping to make sure this practice was stopped.