HELP! Yacht Club Resort Issue:

[IrishNYC]

I really think the only thing you can and should do now is move on. You say you don't want anything from Disney, and Disney is well aware they shouldn't have done this. Just let it go.

 

[unveilmyeyes]

And what can I do about it?

not much now that you're gone? potentially could have gotten the last few nights of your stay comped with a little bit of luck if you had made a bigger issue then.

maybe send in your complaint via the website to get it off your chest and then try to think of some of the highlights of your trip and focus on those?

 

[DrunkJam]

I think, if it will make you feel better to write and tell them, then do it.
Sometimes, what matters is not getting something more, or changing anything, it's just being heard. Knowing that someone knows how you feel.
If knowing that Disney understands what you feel about this holiday will help you get past how you feel about the holiday, then telling them is the best thing you can do.

 

[MichaelWill&Megan'sMom]

The video that shows the disruption would be good to pass along to Disney management. It is one thing to alert guests that they may notice some work being done, another to be doing it in the other side of the wall. My experience has always been that entire hallways were closed off as work was being accomplished. If you share from the point of view of not wanting others to experience the same disruptive issues, I think it would be a good thing. Good luck. (I would be super ticked if I had been in your shoes as well)

 

[amberpi]

I think you were completely and utterly right to demand to be moved, immediately, some extra fast passes to make up for your time would be nice and I hope were included in your "few small things." If they didn't give you extra fast passes though to make up for some of your lost time, that would be crappy. I hope they did much more, because just having to walk through that is kinda nuts!

Why in the world did you take the time and get your kid worked up? I would have been packing by stuff up and heading down to the front desk with a quick heads up this is happening, I'm otw down to get it fixed.

 

[Nancyg56]

I chose not to watch the videos, but have read the thread. First, I would not have accepted the situation, but never would have included my children in the issue. It would not occur to me to upset my kids in order to prove a point.

You have not shared what the "small things" were, but I would be interested in knowing. It has been my experience that the management at the Yacht and Beach Clubs are pretty particular in regards to guest experiences, so I have a hard time believing you got nothing more than a Mickey Bar after having you in the middle of a construction zone.

It is not too late to share your experience, and I do understand how it could take this long. I would encourage you to avoid sending anything that looks as if you ratcheted up the concerns of your children. This is the kind of thing that actually detracts from your cause and makes it difficult to take a concern seriously. Personally, I woudl nto even send any video, but would outline what happened and how it dampened the beginning of your stay. I would include how the management addressed your problem, and be sure to be objective. Since the issue was corrected, it is important to admit that. The management gave you compensation, and while you say it was "little things" you should include that as well. You say you want to be sure this does not happen again to others, so make sure that you include this as well.

 

[Nancyg56]

But honestly, what else could it be? The issue was already brought to Disney's attention. Why else would it need to be repeated? I mean, do you send of a note saying "I already reported this, and received compensation. But wanted to be super sure you knew"?

The room sucked, no question. The OP complained. They were moved. They received compensation. Sooo why report the problem again???

I would report it again. If I was happy with how the issue was handled I would include why, and if not I would discuss that as well. I tend to send a letter after every trip and generally have only positive feedback. If my experience on a WDW resort trip began with a "bang" I would want guest services to know. We have all seen how Disney tends to negate guests feelings when it comes to construction within the resorts, with the latest issue being CBR. DIsney management needs to know that it is a problem and that instead of being reactive, they should start becoming proactive. I think that GS shoudl also be made aware of how the management solved the problem. And here is where it becomes muddy for me....

I think that the issue I have with the entire thing is the video the OP took involving a child, and I bet this is why he is not getting the support he thought he would receive. For me, that is overkill and if I was the manager who needed to review this issue, I would have a difficult time taking much of the OP's commentary seriously.

 

[maxiesmom]

The video that shows the disruption would be good to pass along to Disney management. It is one thing to alert guests that they may notice some work being done, another to be doing it in the other side of the wall. My experience has always been that entire hallways were closed off as work was being accomplished. If you share from the point of view of not wanting others to experience the same disruptive issues, I think it would be a good thing. Good luck. (I would be super ticked if I had been in your shoes as well)

I wonder if the OP had a certain view, and that is why they gave them that room. If anything they should have upgraded them or told them the issue and asked if they wanted to move before they were settled in.

 

[Nancyg56]

I wonder if the OP had a certain view, and that is why they gave them that room. If anything they should have upgraded them or told them the issue and asked if they wanted to move before they were settled in.

That the OP was placed there in the first place is odd to me. I stay at the BC, and the management os on point, so I believe that there had to be a major miscommunication between the schedulers and whoever keeps them updated on construction.

I had booked at the BWI and was called when the floor I would be assigned to was undergoing renovation, and was moved to the Grand. IMO< this was a mistake, and not an intentional act. I do think that it is okay to let guest services know, but only to be sure that these issues are not a common occurance as construction ramps up at CBR and CSR>

 

[Lilysmom]

Blow in your balloon and let it go. You addressed it with them in the moment. Your accommodations were moved when it was brought to their attention. When do you suggest they complete construction projects? If that many rooms were affected (being torn down to studs and missing bathrooms) that's not a soft rehab and that sort of work/construction is normally posted in advance. Quite frankly whether you intend it to or not, contacting them in April about an issue in January that was addressed in the moment does make it sound like you are looking for something more. Whether that's your intention or not only you can say. My thoughts are that it's time to move on.

 

[jerseyjersey]

I chose not to watch the videos, but have read the thread. First, I would not have accepted the situation, but never would have included my children in the issue. It would not occur to me to upset my kids in order to prove a point.

You have not shared what the "small things" were, but I would be interested in knowing. It has been my experience that the management at the Yacht and Beach Clubs are pretty particular in regards to guest experiences, so I have a hard time believing you got nothing more than a Mickey Bar after having you in the middle of a construction zone.

It is not too late to share your experience, and I do understand how it could take this long. I would encourage you to avoid sending anything that looks as if you ratcheted up the concerns of your children. This is the kind of thing that actually detracts from your cause and makes it difficult to take a concern seriously. Personally, I woudl nto even send any video, but would outline what happened and how it dampened the beginning of your stay. I would include how the management addressed your problem, and be sure to be objective. Since the issue was corrected, it is important to admit that. The management gave you compensation, and while you say it was "little things" you should include that as well. You say you want to be sure this does not happen again to others, so make sure that you include this as well.

I'd love to know what the "few small things" were, as well. And I wholeheartedly agree with everything said in this post.

Also agree with those posters who've said that your kids surely take their cues from you on how to react/look back on the trip, and putting a more positive spin on the trip (which surely had plenty of good moments?) seems the best course of action, regardless of whether and how you decide to pursue this further. I definitely wouldn't send that second video to Disney - regardless of your intent in filming it, it could easily be taken as asking your child leading questions in order to maximize the "effect" of the situation.

I hope your family is able to take away more from this trip than a few hours of inconvenience!

 

[jerseyjersey]

Duplicate post-apologies!

 

[5DisneyNuts]

Nancyg, I think you put it perfectly. If the experience is still nagging at the OP then I suggest they report it along with the first video (not the video with the child - which I wouldn't even be posting on a public message board). Disney does not get a pass for having rooms in inventory when this type of construction is going on. The more guests that speak up when a situation like this occurs, the more chance there is that the practice stops.

I do hope it was a miscommunication at the YC that led to this as opposed to management thinking an occupied room in the middle of construction is ok.

I was at BWV when the construction was going on, but it wasn't anywhere near like this. If it had been, I would have been at the front desk immediately.

 

[LMO429]

To the original poster you should email guest services with your video. That noise level is ridiculous even if you were warned ahead of time and were giving some minor things for your trouble at the beach club for deluxe accommodations that is unacceptable!!! I would def email guest services with that video attached and they will make it right for you.

 

[maxiesmom]

To the original poster you should email guest services with your video. That noise level is ridiculous even if you were warned ahead of time and were giving some minor things for your trouble at the beach club for deluxe accommodations that is unacceptable!!! I would def email guest services with that video attached and they will make it right for you.

The question is, what is "making it right"? The OP was moved, and given some compensation already. The problem is, they haven't clarified what that compensation was.

 

[IrishNYC]

To the original poster you should email guest services with your video. That noise level is ridiculous even if you were warned ahead of time and were giving some minor things for your trouble at the beach club for deluxe accommodations that is unacceptable!!! I would def email guest services with that video attached and they will make it right for you.

But what would "make it right" now? This trip was in January, and it's now April. OP was moved and given"small things" to compensate for it. It's been made right.

 

[Nancyg56]

To the original poster you should email guest services with your video. That noise level is ridiculous even if you were warned ahead of time and were giving some minor things for your trouble at the beach club for deluxe accommodations that is unacceptable!!! I would def email guest services with that video attached and they will make it right for you.

Did the resort make it right already? Who knows? We have no idea what the compensation was at the time.

 

[LoopyDoopy]

But what would "make it right" now? This trip was in January, and it's now April. OP was moved and given"small things" to compensate for it. It's been made right.

As someone who isn't the OP, I would like to know what changes were made to ensure that I don't have this issue in the future when booking a room. Right now, it sounds like they will only do something if someone complains. That's not the level of quality I expect from Disney. It doesn't take a genius to realize jackhammers are going to make any nearby room uninhabitable. The fact that something as obvious as this wasn't planned properly by Disney makes me wonder about their overall attention to detail especially since this occurred at a Deluxe resort.

That's how they can "make it right." I applaud the OP for bringing this to Disney management's attention. Who knows if they are aware how construction is being handled by their hotel staff?

 

[Allison]

You were moved and given some things for the inconvenience. Let it go. It was taken care of at the time.

 

[maxiesmom]

As someone who isn't the OP, I would like to know what changes were made to ensure that I don't have this issue in the future when booking a room. Right now, it sounds like they will only do something if someone complains. That's not the level of quality I expect from Disney. It doesn't take a genius to realize jackhammers are going to make any nearby room uninhabitable. The fact that something as obvious as this wasn't planned properly by Disney makes me wonder about their overall attention to detail especially since this occurred at a Deluxe resort.

That's how they can "make it right." I applaud the OP for bringing this to Disney management's attention. Who knows if they are aware how construction is being handled by their hotel staff?

Any business can screw up. Disney isn't immune. It is how they handle it that speaks to the company.