Help with E-Bay

[disneyfav4ever]

I've been using E-bay for several years now, and have rarely had any problems.

About a month ago, I purchased several pins, from different sellers. I recieved all of my pins, but I also recieved an additional order, that was, "mistakenly sent to me." Since I had so many orders, I didn't know who the seller was.

The seller contacted me yesterday, asking me for the pins, and pin backs that were also included to be sent back to her.

She said to keep a pin to cover the cost of shipping. I e-mailed her back, asking to keep the backs instead of a pin, since I'd rather have them.

She e-mailed me back, (and this e-mail seemed sarcastic / condescending,) saying that she's sorry I didn't notice the return address, buisness card info, (I had mentioned in my e-mail, I didn't know who to contact when I recieved the pins, since I do order a lot on E-bay, and had recieved several orders that day, including two from that seller that were mine,) and that if I kept the backs, I would be charged for them, and she wanted the pins returned.

I have no intention of keeping the pins. She said to keep one, and I asked for the backs instead. I just want to send the pins back. But I don't want to have to pay for shipping since it's not my fault they were shipped to me.

Am I being unreasonable wanting the backs instead of a pin she said I should keep. If I have to pay for the backs, then shouldn't she cover the shipping? I started to wirte several e-mails, but they all started to sound rude, so I decided to ask for advice here.

 

[Obi-Wan Pinobi]

If she is going to act like that I would tell her just to send you the money to cover postage via paypal or some other venue and mail them back to her. She acts like she is doing you a favor when she is the one that screwed up. What if you didn't have a way to get to the post office to return her mistake to her?

Either way, I wouldn't keep a pin or ask for the pin backs. I would cut my ties with her and make her cover the cost first before anything gets mailed. And once you do mail it, make sure to have Delivery Confirmation.

 

[disneyfav4ever]

What if you didn't have a way to get to the post office to return her mistake to her?

That's another thing, I live outside of town, and don't have a car. And while I can get to the post office, if I have to it is out of my way, and not exactly convienant, especially considering I work full time.

 

[N.Bailey]

It's up to you. If you want the backs, ask her to give you a price for them. At that time, decide if it's in your best interest to deduct that cost from the shipping you expect her to pay.

If it's in your interest, buy them, if not, send them all back, but either way, make her pay the shipping, including delivery confirmation. You can get it free on the USPS website if you print the label there (this does take your ink, and I think it uses a lot of ink), but if you don't want to do that, make her pay for delivery confirmation. Do NOT send the item out without it.

I don't think you should cut off your head to spite your face. Do what's in your own best interest. She made the mistake, you shouldn't have to pony up to her.

 

[disneyfav4ever]

I was offered one other option in the first e-mail, (only the second e-mail seemed kind of rude,) and that was to pay for the pins and backs, minus any shipping costs. I was considering it, since then I could use the pins as traders, (which I wouldn't mind having,) and I need the backs, (which I would end up buying somewhere eventually, since they have those lock backs, and I need them for my keepers on my landyard that I plan to take to the parks. Ordinarily I would never take my keepers to the parks, but I want to take my princess birthday ones during my birthday trip, and with those backs they'd be safe.) And her, (the seller,) price is reasonable, and I wouldn't have a problem paying for everything, (which would also save me the trouble of going to the post office,) except that she seemed rude. That's what gets me. She made a mistake, and I don't judge her for it, everyone makes mistakes. But the way the second e-mail was worded, seemed to imply that I was stupid or something, for not being able to figure out where they were sent from. And also, I know, (depending on what I decide to do,) that I won't be able to make it to the post office until at least Sat. Is the post office even open then? So it would be much easier just to pay her price, not worry about shipping, and use them as traders. But given her tone, I don't know if I want to do that.

 

[disneyfav4ever]

Also, if I do ship them back, what should I charge her? I have no idea what the cost would be, with insurance, and I don't want to be paid after I ship them, or not be paid enough.

 

[N.Bailey]

Also, if I do ship them back, what should I charge her? I have no idea what the cost would be, with insurance, and I don't want to be paid after I ship them, or not be paid enough.

Charge her what she charged you for shipping. It had to cover it.

 

[Toby'sFriend]

ask her to send you $5 via Paypal or whatever, stick them in a Priority Mail box and send them back.

If you go directly to the USPS site to print the label, you will get a delivery confirmation number. The Post Office will pick up Priority Mail packages if you don't want to go to the post office. You can probably even arrange a pick-up from your workplace.

 

[disneyfav4ever]

Thanks for the postal suggestions. Does anyone think though, that I should just buy them? I did the math, and minus shipping, it's the same price I pay for traders, and I need the locks.

 

[Obi-Wan Pinobi]

I don't know. Something just seems weird to me about the whole thing. I almost get the feeling like she does this trying to make some extra money off of people without eBay fees. Especially with the fact that she knew exactly who the pins went to. Why were the pins packaged up ready to mail if they aren't someone else's auction and if they were someone else's auction, how could she sell them to you? The whole thing just feels weird to me.

 

[chager]

I don't know. Something just seems weird to me about the whole thing. I almost get the feeling like she does this trying to make some extra money off of people without eBay fees. Especially with the fact that she knew exactly who the pins went to. Why were the pins packaged up ready to mail if they aren't someone else's auction and if they were someone else's auction, how could she sell them to you? The whole thing just feels weird to me.

I was just thinking the same thing! How can she sell you someone else's auction? Something doesn't sound right.

 

[Luv'sTink]

If and when you send them back make sure you charge for any materials you may have to purchase to send them back as well as the postage and delivery confirmation. You could also consider a handling charge because it is not your fault she sent them to you, I would only do this if she charged you a handling fee.

 

[va32h]

As an ebay seller, I have sent a package to the wrong person. It happens if you sell a lot of the same thing.

The pins can't be that big. Couldn't they ship first class, and you could just stick them in your mailbox to send them out?

 

[OceanAnnie]

If it were me, and I wanted them and could use them I'd buy them! Yeah, the lady sounds alittle wacky. And rude. But if the price is reasonable, you save yourself a trip to the PO and have something you want. I'd go ahead and buy them.

 

[disneyfav4ever]

I sent her another e-mail, saying I'd purchase them. They're the price I usually pay for trader pins, and according to Pin Pics, they, (all except one,) have a higher want then trade ratio. So they're not bad pins, just not my style. I most collect princess ones, and these are Mickey-ear ones.

It is kind of a shame though. The prices were very reasonable, and I had no problems with my transactions with her until I got those "extra" pins. I had added her to my favorite sellers list, which is something I rarely do, but now I'll have to take her off.

 

[disneyfav4ever]

As an ebay seller, I have sent a package to the wrong person. It happens if you sell a lot of the same thing.

It's not that the pins were sent to me, I said in post #5, that I know everyone makes mistakes, me included. It was that she was being kind of rude, and the tone of her e-mails, made it sound like this was somehow my fault.

This has happened once before, a few years ago, and when I was communicating with that seller, she was very apologetic.

Also, I haven't left her feedback yet. Technically, I recieved the pins and other items I ordered quickly, and there were no problems. That would, in any other circumstance, get positive feedback. But with all of this, it seems like I should leave neutral, at best, but her rudeness seems like I should leave negative. Any opinions?

 

[It's A Happy Day]

Also, I haven't left her feedback yet. Technically, I recieved the pins and other items I ordered quickly, and there were no problems. That would, in any other circumstance, get positive feedback. But with all of this, it seems like I should leave neutral, at best, but her rudeness seems like I should leave negative. Any opinions?

DO NOT leave negative feedback unless you plan on getting negative feedback!!! Most sellers wait until you post FB and then respond to such...not nice but a sad truth. As long as the pricing is reasonable I would purchase the extra pins & backs and call it a wash. Leave her positive feedback because you did get what was advertised. The mistake, chalk it up to that a mistake and do not purchase anything from her again. I would however send her a POLITE email telling her that you frequently purchase products on ebay that she tends to sell and had added her to your favorite seller list BUT that due to the attitude with which she handled her error on this transaction you will no longer be purchasing items from her.

 

[disneyfav4ever]

DO NOT leave negative feedback unless you plan on getting negative feedback!!! Most sellers wait until you post FB and then respond to such...not nice but a sad truth.

I should've probably mentioned this in my previous post, but she left me feedback already, she left it right after I paid.

 

[OceanAnnie]

I still wouldn't leave her negative feedback. You got what you wanted at a reasonable price. She may have been having a bad day. If she made a mistake before and was apologetic, it seems like that could be the case.

I'd let it go and give her a positive for having resonable pricing and it was a good resolution overall.

Just my .02.

 

[DisneyGirl4188]

I think she's lucky you are even admitting you received pins mistakenly. Some people wouldn't have been that honest.

I would just buy the pins and not leave feedback at all.