Help with E-Bay

[disneyfav4ever]

Okay, I e-mailed her yesterday, saying I had decided to buy the pins, and asking her how she'd like payment.

When we had been e-mailing each other a few days ago, I always got a reply within an hour or two, but I haven't heard from her still, and it's been more then twenty-four hours.

What should I do?

 

[disneyfav4ever]

Also, I know she's been online since then, since I checked her feedback left for others, and they're dated today and yesterday, so it's not like she hasn't had a chance to check her messages.

 

[OceanAnnie]

Have you heard from her?

 

[Imzadi]

I still wouldn't leave her negative feedback. You got what you wanted at a reasonable price. She may have been having a bad day. If she made a mistake before and was apologetic, it seems like that could be the case.

Wow, you are making this into something so much bigger than it is. Do not leave her negative feedback because of her attitude. Think of it from her point of view. She screwed up, sent you someone else's auction, had to find time to figure out who it was sent to, since you never contacted her that you received extra. (You could have simply emailed every Seller you bought pins from & asked them if they accidently sent you someone else's order by mistake. If so describe the items & amounts.)

Her first email was apologetic & she made you a good offer. YOU wrote back asking for something else that she did not offer. While she may have enough stock to have covered the other auction, you're assuming she has extra backs to sell you. She may not. She'd be stuck with extra pins if she only sold you the backs. In her eyes, what may have been a simple mistake is turning into a bigger hassle than anticipated. She made you TWO offers: to buy the pins or to keep one in lieu of your trouble. Her second email may have just been the frustration of wanting this over!

I doubt that she'd simply send you a second set hoping to trap you into buy. That's a big risk on her part. Especially as she already gave you positive feedback. You could have simply said you never received any extra pins. She'd be the one out of the money for them. You surely didn't contact her about them.

Giving her a permanent Negative feedback on her attitude when the original transaction went well?!? That's bad form. I certainly wouldn't buy/sell with you. Ironic, I don't care for your attitude in this matter. Your parameters are way too narrow. Not everyone is going to respond how you'd like. I'd be afraid of typing a comma in the wrong place & getting negged.

Oh, and if you had planned on sending the items back, you could have simply sent the items back C.O.D. and let her deal with the charges. Or you could have sent her an email asking how did she want the items sent back: priority or first class, included the charges, and asking how she was going to pay for the shipping. This way she'd know you are expecting her to pay for them as you are giving her the choice of delivery options.

 

[inaminute]

Especially with the fact that she knew exactly who the pins went to. Why were the pins packaged up ready to mail if they aren't someone else's auction

I don't think there was anything nefarious going on with the seller. As far as her response, that's exactly what I read it as. She was responding to statements made by the buyer. I don't think she was accusing her of anything.

All of my items are pre-packaged for shipping prior to being listed. It's how I know the shipping method and cost. When the items sells, I print out the label and mail the package. It's how I'm able to ship items the same day I receive payment. My customers love that they get their packages quickly. It also keeps my inventory neat and clean.

Sellers need to keep good records. It should be fairly easy (if somewhat time consuming) to determine where a particular package was shipped and on what day it was sent.

The seller certainly has not earned negative or even neutral feedback. The actual transaction went as expected. This was an "extra" that shouldn't be considered in the feedback for the original purchase.

Actually, if the seller wanted to, she could report you to eBay for making an offer to purchase outside of their site. That's a big no-no as far as they're concerned. I doubt she'd do that, but that may be why she's taking time to respond. She may want to consider her options before accepting your offer.

 

[N.Bailey]

IMO, negative feedback is for non performing sellers and buyers or scam artists (counterfeit merchandise as one example). She in no way tried to rip you off, so I would NOT leave negative feedback. Personally, I wouldn't leave neutral either. IMO, if you're not happy with the transaction, simply don't leave any feedback at all. That's the choice I've made in a couple situations.

Just so you're aware, there is also a little button that anyone can click on to see what feedback you have left for others too. IMO, both speak volumes of your character. Weigh your options carefully. NEVER under any circumstance resort to personal insults in the feedback area either.

 

[disneyfav4ever]

Actually, if the seller wanted to, she could report you to eBay for making an offer to purchase outside of their site. That's a big no-no as far as they're concerned. I doubt she'd do that, but that may be why she's taking time to respond. She may want to consider her options before accepting your offer.

She made me an offer to purchase them, and I accepted. I didn't make an offer to buy.

 

[disneyfav4ever]

You could have simply emailed every Seller you bought pins from & asked them if they accidently sent you someone else's order by mistake. If so describe the items & amounts.

I recieved several orders around the same time, so it would of taken a long time to e-mail all of them, which for some, would just frustrate.

Her first email was apologetic.

No, it really wasn't. The first e-mail wasn't rude either. But it wasn't apologetic. It stated, not asked, that I had the pins, (so she had to have known for sure I had them,) and said to either send them back, minus one, or pay her the selling price.

She made you a good offer. YOU wrote back asking for something else that she did not offer. While she may have enough stock to have covered the other auction, you're assuming she has extra backs to sell you. She may not. She made you TWO offers: to buy the pins or to keep one in lieu of your trouble.

I didn't see it as a fair offer at first. First of all, I checked her E-Bay store, and she has many of the same pin back-locks available, but out of the five pins, only three are available, so it's not about her stock.

What if I wanted to be paid for shipping instead of keeping a pin? That wasn't an option she offered me, though I felt it should of been.

You could have simply said you never received any extra pins. She'd be the one out of the money for them.

So asking for the backs instead of a pin is horrible, and gives me a bad attitude, but lying and cheating her is okay? That makes no sense what-so-ever.

Giving her a permanent Negative feedback on her attitude when the original transaction went well?!? That's bad form. I certainly wouldn't buy/sell with you. Ironic, I don't care for your attitude in this matter. Your parameters are way too narrow. Not everyone is going to respond how you'd like. I'd be afraid of typing a comma in the wrong place & getting negged.

Okay, first off, I have never left anyone negative feedback. I was just wondering what I should do, and asked for opinions on here, and now I'm getting flamed for asking a simple question?

Oh, and if you had planned on sending the items back, you could have simply sent the items back C.O.D. and let her deal with the charges. Or you could have sent her an email asking how did she want the items sent back: priority or first class, included the charges, and asking how she was going to pay for the shipping. This way she'd know you are expecting her to pay for them as you are giving her the choice of delivery options.

Like I said, she didn't give me that as an option, so that's why I asked for the backs instead. I didn't think it made that much difference, and now I'm just going to buy them anyway, so she still makes a sale.

 

[disneyfav4ever]

It has now been three days since I sent the e-mail accepting her offer, and I still haven't recieved a reply. I know she's been online, since she's left feedback for others since then, and with other e-mails, I'd get a reply from her in an hour or two, so why is this taking days? I don't care if it's a major coporation, or a private seller, this is bad customer service.

 

[Obi-Wan Pinobi]

I'm trying to remember ... Did you accept the offer she made for the pins, or did you give her a counter offer?

The wait could be a number of things; eBay is a side thing and they're busy with another job, they're considering any counter offer you made, family commitments, etc. Heck, maybe they're on the DIS, read this thread, recognized themselves, and decided to bail out.

It still sounds fishy to me. It's like they're trying to get an extra sale off eBay without listing an auction and paying the eBay fees.

In any event, I wouldn't worry about it. Right now the ball's in her court to either pay you to send the pins back or send you payment info for the pins. I know it's crazy, but at least you aren't out money right now.

 

[disneyfav4ever]

I'm trying to remember ... Did you accept the offer she made for the pins, or did you give her a counter offer?

The wait could be a number of things; eBay is a side thing and they're busy with another job, they're considering any counter offer you made, family commitments, etc. Heck, maybe they're on the DIS, read this thread, recognized themselves, and decided to bail out.

It still sounds fishy to me. It's like they're trying to get an extra sale off eBay without listing an auction and paying the eBay fees.

In any event, I wouldn't worry about it. Right now the ball's in her court to either pay you to send the pins back or send you payment info for the pins. I know it's crazy, but at least you aren't out money right now.

I accepted the offer she made. So I have no idea what's taking her so long to reply. All I asked her was how she wanted payment. You're right though, the ball is in her court, so maybe I should just wait, (I'm not the most patient person,) and see what happens. It's not like I'm the one who isn't communicating.

 

[disneyfav4ever]

Update - I recieved an e-mail from the seller's partner and / or DH, which said they'd take payment through PayPal, and gave me a discount, so I saved a few more dollars.

That makes up my mind, I'm going to leave positive feedback, but probably won't buy from them again. I did spend almost $100, (including the "mistake shipment,") on merchandise from them.

 

[Tigger Fans!]

I just have to say that the way the seller handled this transaction is not in keeping with Ebays guidelines. I would definitely avoid this seller in the future since you weren't happy with the transaction. Hope you enjoy your pins!