HELP! Problems w/ Photopass pics & Snapfish

[sunlover13]

Is anyone else having this problem?

I uploaded my edited photopass pics into snapfish and it looks like it is cutting off the enhancements to the pictures.

For example, the Tinkerbell - Where Dreams Come True border is being cut off.

Am I the only one that is having that problem?

 

[shelly3girls]

I did not have any problems. I saved them to my computer first then uploaded them onto Snapfish.

 

[sunlover13]

I did not have any problems. I saved them to my computer first then uploaded them onto Snapfish.

I saved them to my computer too. They look fine on my computer, but when I preview the pic at snapfish, it is cutting off some of the picture.

Did you print 4 x 6?

 

[shelly3girls]

I have not ordered prints yet, I just did the photobook and all the pictures looked great.

 

[An_Island_Girl]

When you order from snapfish, you hav ethe option of ordering the 4x6 wich will cut off a small portion of your prints, or you can go with a 4x5.3 that is a true picture and does not cut off anythin. There is no problem if you are putting the pictures into an album, but they do not fit well in most frames that are designed for the full 4x6.

 

[sunlover13]

When you order from snapfish, you hav ethe option of ordering the 4x6 wich will cut off a small portion of your prints, or you can go with a 4x5.3 that is a true picture and does not cut off anythin. There is no problem if you are putting the pictures into an album, but they do not fit well in most frames that are designed for the full 4x6.

Where is this option? I only see where you can order 4 x 6, 5 x 7, etc..... I do not see any 4 x 5.3 or is it 4 x 6.3?

Thank you!

 

[An_Island_Girl]

After you fill in how many of each size you want, and then click place order or continue, the option to choose one or the other pops up (before you enter the ship to information).

 

[ClemsonTigger2]

When you choose the 4 x 6, and then hit "place order" (or something similar, down at the bottom of the page of photos), an intermediate screen comes up and says something like - "we see you have ordered 4 x 6 prints of digital photos. You can order 4 x 5.3 pictures that won't crop your pictures, or 4 x 6 photos that will crop them." They show you examples of what each one will look like. Then they give you the option of choosing the size.
Hope this helps!

 

[mareed]

Well, it won't help a lot now, but might in case you order a photopass again, and here is the reason... It sounds like you saved your edited photos to the default 5 X 7 format. When you print a 4 X 6, you lose a bit of the photo along the long edge so you're losing part of your border. When you're on the Photopass account online, you can change the format to "two 4X6" and it will scale your photo to a 4 X 6 so that you would be able to print and have your entire border show up on a 4 X 6 print.

I've posted about this "issue" before, but it's something that really doesn't make sense until you have some photos on the online account or have encountered the problem you're having.

With the pictures you have, I think your only option is going to be to figure out how to get the differently scaled print or to print a 5 X 7. If you do a preview of a 5 X 7, you should see the entire border, and that would confirm that you're having the issue I'm describing here. Sorry this happened to you. It doesn't matter too much on some of the borders like the character signatures, but it does make a difference on any border that goes all the way around (like Test Track) and on the Tinkerbell & pixie dust one.

Another thing you might try is to do the print preview and manually do the cropping yourself - it might look OK if you crop the opposite side of the picture from Tinkerbell. I imagine the software is cropping equal amounts from each side of the photo by default. I hope this makes sense! I use software myself to crop all of my digital prints to 4X 6 before uploading them to Shutterfly, and this is what I had to do to my Photopass pictures on the trips before I figured out I needed to save the edited copies as different size formats to fit my 4X6 albums!

 

[sunlover13]

After you fill in how many of each size you want, and then click place order or continue, the option to choose one or the other pops up (before you enter the ship to information).

UGH! I didn't get the pop up box (I must have pop-ups blocked) and my order went through. I emailed them my problem b/c calling said it would be over 1 hour wait! I hope they can correct the problem. Thank you for your help. In the future, I will unblock my pop-ups.

When you choose the 4 x 6, and then hit "place order" (or something similar, down at the bottom of the page of photos), an intermediate screen comes up and says something like - "we see you have ordered 4 x 6 prints of digital photos. You can order 4 x 5.3 pictures that won't crop your pictures, or 4 x 6 photos that will crop them." They show you examples of what each one will look like. Then they give you the option of choosing the size.
Hope this helps!

Thank you!

When you're on the Photopass account online, you can change the format to "two 4X6" and it will scale your photo to a 4 X 6 so that you would be able to print and have your entire border show up on a 4 X 6 print.

That's good info. I had no idea you had to do that on the photopass. I'll know for future though. Live and learn! Hopefully, the snapfish issue above will help a little, if they can change my order. Thank you!