HELP my jewelry purchase fell apart

[drleblanc]

I bought an expensive amber ring on one of the Baltic cruises. The purchase was made on the ship during one of their Baltic Amber events. I wore the ring for the first time and discovered less than six hours later the stone had fallen out. Does anyone know if they have any kid of guarantee or refund, I purchased it less than a month ago now, it should have lasted a little longer. I am really disappointed because they made such a big deal about being able to trust them with the jewelry being well made.

 

[LadyZolt]

I bought an expensive amber ring on one of the Baltic cruises. The purchase was made on the ship during one of their Baltic Amber events. I wore the ring for the first time and discovered less than six hours later the stone had fallen out. Does anyone know if they have any kid of guarantee or refund, I purchased it less than a month ago now, it should have lasted a little longer. I am really disappointed because they made such a big deal about being able to trust them with the jewelry being well made.

Do you have the receipt? Does it give any contact information or warranty or anything?

If not, then I think that your homeowner's insurance would likely cover something like that. I agree with you that it should have had a setting that was better made for keeping the stone secured. If you know the name of the company and can't get any satisfaction from them, I'd write up something for a consumer group online and post it -- maybe the cruise websites, too, if this was one of those companies that caters primarily to cruise ships. I hope you can get this resolved!

-Dorothy (LadyZolt)