Help! Got DDE letter not valid for trip!

[ucfsweetie82]

I work in one of the restaraunts at MGM and my manager told some guests to go over to guest relations and get a new letter because this was the last night the letter they had was good. So I'm guessing any of the guest relations can help you. Don't quote me on it though. Just trying to help

 

[eeyore0062]

I work in one of the restaraunts at MGM and my manager told some guests to go over to guest relations and get a new letter because this was the last night the letter they had was good. So I'm guessing any of the guest relations can help you. Don't quote me on it though. Just trying to help

It is possible that they could call Epcot and someone might fax a copy over, if they aren't busy, but official word is that all letters have to be picked up at the Epcot Guest Relations Window. I know that at the Downtown Disney Guest Relations, we were told we need to send guests to Epcot.

 

[DebIreland]

Similar thing happened to me.

I ordered my DDE card on March 28th. The confirmation letter was emailed but expiry for that letter is May 31st. We don't go until June 24th! I emailed my TA asking if she can order another letter just in case the real card doesn't arrive. But, in the meantime, Disney Dining changed their policy. So she said no, I will need to collect a letter at Epcot on June 24th when I arrive. This sucks. I order the card THREE MONTHS before my holiday but still, I need to trek to Epcot to pick up a letter. Ridiculous. We had no plans at all to go to Epcot on our first day but if we want our 20% discount that night one of us needs to get to Epcot first. *Sigh* Let's hope the *real* card arrives.

 

[MinniMama]

I called today and they were not at all helpful- they refused to mail a new letter! They said that I would get my cards in time When I said I knew it was taking many weeks she said my credit card had been charged and I will get them in the next batch I find this hard to believe anyway she did give me her direct line and I plan to call back 10 days before my trip if I don't get the cards I refuse to trek to Epcot! She said legal has changed these policies and the can't have letters all over the parks- really then they should figure out how to mail the cards in time!! She did say they are now all caught up so I bet you all have your cards today!!

 

[Luv2Roam]

Oh yeah -- we were in the next batch too -- two weeks ago.
No cards yet.
This next batch/extraction must be getting to be the new DDE spiel.

 

[mickeymom629]

" I ordered my DDE card on March 28th. The confirmation letter was emailed but expiry for that letter is May 31st. We don't go until June 24th! I emailed my TA asking if she can order another letter just in case the real card doesn't arrive. But, in the meantime, Disney Dining changed their policy. So she said no, I will need to collect a letter at Epcot on June 24th when I arrive. This sucks. I order the card THREE MONTHS before my holiday but still, I need to trek to Epcot to pick up a letter. Ridiculous. We had no plans at all to go to Epcot on our first day but if we want our 20% discount that night one of us needs to get to Epcot first. *Sigh* Let's hope the *real* card arrives"
Wow. This is my situation exactly! I had my letter faxed to MGM Guest Relations on March 28, too, and it expires on May 31, like yours, and we are going to arrive in WDW on June 26. I wasn't sure if we were going to Epcot since we are going with other families, but I guess that might be our first stop. I really want it since we are staying at ASSp and it's good in the food court! I tried calling this morning, but I was on hold too long, and the number for leaving a message was busy.

 

[blueiis99]

I am so sorry for you both,, I will be purchasing min around the 3 month mark also. (probably next week). I can't believe that they seem to be so inflexable. I am keeping my fingers crossed for you both to get your cards prior to leaving. I know that this worry must be absolute h___! I am an obsessive person, and know what it would do to me. I give you my deepest sympathy's (unfortunately, I wish I could do more than that)

 

[EEyorelover22]

Similar thing happened to me.

I ordered my DDE card on March 28th. The confirmation letter was emailed but expiry for that letter is May 31st. We don't go until June 24th! I emailed my TA asking if she can order another letter just in case the real card doesn't arrive. But, in the meantime, Disney Dining changed their policy. So she said no, I will need to collect a letter at Epcot on June 24th when I arrive. This sucks. I order the card THREE MONTHS before my holiday but still, I need to trek to Epcot to pick up a letter. Ridiculous. We had no plans at all to go to Epcot on our first day but if we want our 20% discount that night one of us needs to get to Epcot first. *Sigh* Let's hope the *real* card arrives.

I ordered mine on March 22nd. No cards yet...I'm at 7 weeks.

 

[MinniMama]

I am so sorry for you both,, I will be purchasing min around the 3 month mark also. (probably next week). I can't believe that they seem to be so inflexable. I am keeping my fingers crossed for you both to get your cards prior to leaving. I know that this worry must be absolute h___! I am an obsessive person, and know what it would do to me. I give you my deepest sympathy's (unfortunately, I wish I could do more than that)

If I were you I'd wait until 50 days from your last day there- first of all the letter is good for 50 days from day of the order second of all I really don't think paying for extra months you won't use is worth getting the cards if they ever do arrive if I had it to do over I'd order the first day of the month I plan to travel time enough for letter to arrive and get to the most months in case you need a return trip

 

[EEyorelover22]

If I were you I'd wait until 50 days from your last day there- first of all the letter is good for 50 days from day of the order second of all I really don't think paying for extra months you won't use is worth getting the cards if they ever do arrive if I had it to do over I'd order the first day of the month I plan to travel time enough for letter to arrive and get to the most months in case you need a return trip

I agree. I ordered early for a couple reasons (complicated upgraded MYW ticket to an AP voucher) but mostly if Disney changed the rules so I'd have the cards and they did change the rules and I don't have my cards yet!!! and the time is ticking on my DDE membership.