bcla
On our rugged Eastern foothills.....
- Joined
- Nov 28, 2012
- Messages
- 25,712
What I was not expecting was that once I gave it to them they sent me an E-gift card for $25 that luckily never expires probably because they know I'm a bit turned off by the store right now.
I was not feeling entitled to this or anything I just wanted to vent about my experience so I did send them a big thank you for the kind gesture.
Their customer service is actually pretty good. Once my wife bought some PJs from them mail order. After almost a month it hadn't arrived and we called them. They couldn't track it so they just sent another one, which arrived in a few days. Then the original order arrived late - I guess after being stuck in shipping purgatory. She asked me to call in to ask what to do, and I was told just to keep both of them rather than return it. I suppose they didn't want to pay for return shipping, and I guess their policy is to destroy all returned items.