Twice today I have been told that I cannot be spoken to about an account since it was not in my name. Grrrrrr. DD Ann asked me if I could help her out by setting up phone service for her apartment in Durham. So I called Verizon, waited on hold for 20 minutes, only to be told that unless *I* want the account in my name, that she had to call herself. So frustrating. She works for the next 3 days and then goes on vacation with her BF's family. She asked me to do this to save her some time. Then just a few minutes ago, I went to see our electric bill at MyCheckFree. For the second month in a row I had problems signing on, they froze the sign on, said that there was a problem with our e-mail address, so I called them. "I'm sorry, Mrs. R, Mr. R's name is on the account. Is he there?" Well NO! He just went swimming. "I'm sorry, I cannot talk to you since your name is on the account." Grrrrr. We have had this account for over 25 years. I have always been the contact person. Now they have to talk to HIM! Guess who is getting her name on the account??? And don't even get me started on VerizonWireless!!! They will NOT add a second name to the account and they will NOT talk to me about activating new phones, starting new service, anything. But guess what! I can do everything on line!!! They think they're so smart! But *I'm* smarter!!!