I had my credit card charged and received a "thank you for your order" email instantly after I ordered and have now also received a shipment confirmation email with tracking info. I ordered on 12/22 at 11:55pm pacific time. Purse shipped 12/24 and expected to arrive in a week. If I were you I'd call customer service especially since the order doesn't show up when you log into their site. Best of luck to you!