Has anyone used HRN to book HRH

[npall]

I booked with them about 2 weeks ago for 2 nights in July, but they said that our reservation would not be in the HRH system until 2 weeks before ! This really scares me! Has anyone used them and were your reservation okay?

Thanks,
Naomi

 

[Robinrs]

Hi, Naomi:

I used them on my last trip in May. Yes, I was FREAKING after I called the hotel and they had NO listing of my booking but HRN ASSURED me that I would be guaranteed a room

Talk about shock, they STILL didn't have me listed TWO days before I was to show up. HRN told me that it would be there 48 hours prior and the hotel told me that they update their computers overnight...

To make a long story short the reservation was there when I got there, no problem at all, it's prepaid which is what I prefer and all was well.

So be forewarned, they will NOT have your info two weeks prior, but make sure you have all of the numbers you'll need, confirmation#, telephone #, to make sure if there are any discrepancies.

Enjoy!

 

[npall]

I am not sure if that makes me feel better but I will have all my paperwork just in case. Hopefully we won't get "bumped" which I have heard can happen at the HRH.

Naomi

 

[Shannon D]

Hi there

I used Hotel Reservations Network to book a discounted room online the day before we arrived.

No problem at check-in...just gave them my name (didn't even have to leave a cc imprint b/c we were prepaid)
Everything was in order.

Good luck and have fun

 

[Beckles]

Originally posted by npall
I am not sure if that makes me feel better but I will have all my paperwork just in case. Hopefully we won't get "bumped" which I have heard can happen at the HRH.

Just like airlines, hotels overbook too, and you can get "bumped" (it's actually called "walked") from a hotel (this is not unique to the HRH or PBH).

If you do get "walked", pretty much the industry standard compensation is a free room at a comparable or better hotel *and* refund of your room rate (basically you stay in the other hotel for free and pay nothing).

I've never been walked, but in general I would welcome it ... FREE ROOM. If this were to happen at the HRH/PBH (and assuming I could not be accomodated in the other hotel), I would ask for a room key for Priority Access and parking at the hotel, which I'm sure they'd provide.

 

[jlima]

HRN is a wholesaler of hotel rooms. A wholesaler gets a greatly reduced rate, and marks it up (usually to a price that's less than what the hotel's selling for) and pockets the difference.

It is common in the hotel industry for wholesalers to have a 72, 48 or even 24 hour cutoff for giving names to a hotel. If you book your room through a wholesaler, you are supposed to take their word for it that you have a reservation, and deal with them if there is a problem. If a hotel works with a wholesaler, there's probably staff that do nothing but process rooming lists and input actual reservations as they come into the hotel. Hotels need wholesalers for marketing and for filling rooms . . . I would worry if they didn't have your name the day before or the day of check-in. Wholesalers fill dozens, if not hundreds, of rooms a night at the place I work.