Has Anyone Tried to Use Points from Their Resale Contract to Book at Restricted Resorts (Riviera, Fort Wilderness, etc.)?

[Cyberc1978]

just catching up on this interesting glitch...can I ask if you needed a mixed bag of points in order to see Riv as an option in order to use restricted points there in the first place? How else would Riv show up on a totally post 2019 resale contract only membership. Just curious.

You had to own a combination of unrestricted and restricted points to be able to see and use all of them at Riviera.

 

[intamin]

Based on what I'm hearing here it sounds like the reservations that were previously placed went through but are new bookings made on resale restricted resorts still going through if you own some direct points in that membership or have they fixed that?

 

[JackosinDIS]

Based on what I'm hearing here it sounds like the reservations that were previously placed went through but are new bookings made on resale restricted resorts still going through if you own some direct points in that membership or have they fixed that?

They have fixed it. You can no longer select restricted points to make the booking.

 

[Tatebeck]

just catching up on this interesting glitch...can I ask if you needed a mixed bag of points in order to see Riv as an option in order to use restricted points there in the first place? How else would Riv show up on a totally post 2019 resale contract only membership. Just curious.

Yeah you need to have something eligible for RIV for it to even show up as an option. My website never showed the option until I bought direct. So that lets me choose RIV, then the problem with the website was showing the other contracts as an option AFTER I searched for RIV.

 

[Girlstar30]

Eh…. Not sure this is really accurate. I’m a mixed owner with 2 direct SSR contracts and 1 resale SSR contract (all showing up under the same membership number). I’m more knowledgeable than the average DVC member and even I would have to squint and double-check my files to remember which one is the resale contract. Your average DVC user? They could very easily be making reservations online without paying attention to which contract is which because they assume the system is working as it should.

There are some DVC owners (My selling agent from Www.dvcresalemarket.com) who said she owns at VGF, but when I asked her what time booking a new reservation at 11 month and 7 month window was she gave me the wrong answer of midnight. I doubt all owners understand everything, including restrictions. Even when I call members services the cast members themselves have not understood restrictions.

 

[AnnaKristoff2013]

who's to fault if you car shows your speed is 25 mph but in reality its 50mph? and you get a ticket?- In europe its your own responsibility.

I’m sorry, but comparing not paying attention to which DVC contract my booking is pulling points from in their online system to violating vehicle and traffic laws is a really really bad analogy, Especially given that their system, up until this glitch, always automatically pulled from the correct contracts.

 

[Cyberc1978]

I’m sorry, but comparing not paying attention to which DVC contract my booking is pulling points from in their online system to violating vehicle and traffic laws is a really really bad analogy, Especially given that their system, up until this glitch, always automatically pulled from the correct contracts.

In both cases it boils down to who is responsible. The answer is the one making the reservation or driving the car - no one else.

You can claim you didn’t know which contract was restricted/unrestricted or you didn’t know how fast you were going - doesn’t matter it’s your responsibility to know.

 

[Tatebeck]

If you really wanted to compare it to speeding it would be more like them removing the speed limit signs on the streets and expecting you to remember what the speed limit was before. So removing something that aided you in what you were doing (booking/driving).

 

[Cyberc1978]

If you really wanted to compare it to speeding it would be more like them removing the speed limit signs on the streets and expecting you to remember what the speed limit was before. So removing something that aided you in what you were doing (booking/driving).

It depends on how you see it. I see it from a responsibility point of view. You are doing something and it’s your responsibility to know if it’s wrong or not. You can’t claim ignorance because it’s your duty as a member to know the rules.

 

[Tatebeck]

It depends on how you see it. I see it from a responsibility point of view. You are doing something and it’s your responsibility to know if it’s wrong or not. You can’t claim ignorance because it’s your duty as a member to know the rules.

True. Just like how the cops could still pull you over if they removed the signs, it just wouldn't come across well and they would get a lot more agitated drivers on stops. It is the driver's duty to follow the speed limit, but it would make it harder on both the drivers and the cops if they unexpectedly removed something that drivers relied on.

Just like how it may look bad if Disney started cancelling reservations made during a time when they accidentally removed the stops from a system that members have known/used for a long time and has always guided them on which ones they could use before. It would be one thing if they announced that the system will not stop you from using restricted points at newer resorts but that they will cancel them. But that is very different than having 0 communication about the system glitching or changing

 

[Girlstar30]

If Disney honors their mistake they made for someone I don't understand how that person is doing something wrong.

Disney has the final say always. They're not completely changing the rules and allowing all restricted people to book Riviera, they're making good on their mistake.

And yes they ended up rectifying a mistake they did towards me too to my satisfaction regarding these issues and I'm not going to post what they did to fix it because I don't want people's strong opinions for or against it, but they do care about their members and their mistakes.

 

[Disfamwa]

It is not fixed. I just made a brand new RIV booking (not a modified reservation) using non-eligible resale points. I was just seeing if it was fixed and immediately cancelled the reservation, but if I was a restricted resort owner, I would feel annoyed that they still haven’t fixed the issue.

 

[intamin]

It is not fixed. I just made a brand new RIV booking (not a modified reservation) using non-eligible resale points. I was just seeing if it was fixed and immediately cancelled the reservation, but if I was a restricted resort owner, I would feel annoyed that they still haven’t fixed the issue.

As a direct owner of a resale restricted resort it doesn't really bother me as much.. but if I were a resale owner of a resale restricted resort Iike RIV I'd be pretty pissed because that's availability I wouldn't be able to trade back into for exchange.

 

[Disfamwa]

As a direct owner of a resale restricted resort it doesn't really bother me as much.. but if I were a resale owner of a resale restricted resort Iike RIV I'd be pretty pissed because that's availability I wouldn't be able to trade back into for exchange.

Very true!

 

[sndral]

It is not fixed. I just made a brand new RIV booking (not a modified reservation) using non-eligible resale points. I was just seeing if it was fixed and immediately cancelled the reservation, but if I was a restricted resort owner, I would feel annoyed that they still haven’t fixed the issue.

Very interesting. Do you also have unrestricted contracts that are eligible to book Riv? I’m curious whether anyone w/ only restricted contracts in their membership can book Riviera.

As a direct owner of a resale restricted resort it doesn't really bother me as much.. but if I were a resale owner of a resale restricted resort Iike RIV I'd be pretty pissed because that's availability I wouldn't be able to trade back into for exchange.

I wonder if someone w/ restricted Riviera points has been able use them at a resort other than Riviera.

I am not a fan of the restricted product, I think part of the reason a brand new resort like the Riviera that many seem to like is so cheap on the resale market is because of the restrictions, thus, I don’t care whether DVC decides to enforce its ‘rules’ about who can book there or not. Of course I don’t own there & it’s not a resort I’m eager to stay at…so .
In my mind this is no different from DVC allowing owners w/ multiple memberships to transfer multiple times per year even though that broke the one transfer rule, or members advertising to transfer points for $$, even though that breaks the no $ for transfers rule.

 

[Disfamwa]

Very interesting. Do you also have unrestricted contracts that are eligible to book Riv? I’m curious whether anyone w/ only restricted contracts in their membership can book Riviera.

I do have direct points. It selected my direct points as the default option, but allowed me to switch to non-eligible resale points and book with those.

If you don’t have points that are eligible to book RIV, I don’t think you are even able to check restricted resort availability, but with all the wonky things that happened in the last website update, maybe non-eligible only owners can see RIV now too?

 

[Girlstar30]

I do have direct points. It selected my direct points as the default option, but allowed me to switch to non-eligible resale points and book with those.

If you don’t have points that are eligible to book RIV, I don’t think you are even able to check restricted resort availability, but with all the wonky things that happened in the last website update, maybe non-eligible only owners can see RIV now too?

This non eligible can't see it lol. I think it's only those with direct and resale

 

[Disfamwa]

This non eligible can't see it lol. I think it's only those with direct and resale

You are helping us all solve the mystery lol

 

[Girlstar30]

You are helping us all solve the mystery lol

I checked when people were first reporting it and i just checked again before reporting back

 

[JackosinDIS]

You are helping us all solve the mystery lol

It appears they have ‘fixed’ for some accounts but not others!

I was previously able to select my resale contracts (I have a mix of direct and post 2019 resale), but can now only see the direct.