we used it last Sept. Two kid's cuts and two just pixie dust. They couldn't book all 4 at the same time, they had to book 2 and then 2 about 30 min. later. They had 2 cm's, a 3rd came in about half way through. We ended up waiting at least 30 min. Both cm's had customers when we came in and, of course, they finished with them. Both customers had family members who also wanted haircuts, so they took them next. After that, they got to us. I felt bad for the people who were already waiting when we came in, they got pushed back after us. The cm's explained they had to take reservations first and luckily noone complained. I just made reservations for June and had to book the kids 2 at a time again. This time our reservations are for 9 and 9:30 a.m. so the wait shoud be minimal. I was actually surprised, I thought the shop didn't open until 10.


