HARD ROCK HOTEL INFO, FAQ and more........

[schumigirl]

just want to confirm that we can leave our bags with bell services all day when we check out. We want to hit the parks open to close!

Yes, you absolutely can do that.

 

[Sue M]

Does anyone think they’ll have AP rates for mid Sept? We have a decent SMSM rate that I’m ok with. But lower AP rate would be a bonus! Getting excited. We booked a pool view.
Last time we stayed at HRH we weren’t able to enjoy the pool, it was during tropical Storm Fay and rained every day all day.

 

[Lashed34]

Hi all. We are staying at HRH in early Dec for 2 weeks, can anyone please advise on whether there is a shuttle to Busch Gardens at all? Also, we don't have tickets yet for Busch, any suggestions for best place to get them there>

 

[ADisnerdsLifeForMe]

Does anyone know if Hard Rock's club lounge had a pancake maker & Uncrustables? Couldn't find much on YouTube, & only saw that Royal Pacific had it from the videos I could find. Just curious.

 

[jeanelle]

They do not have a pancake maker (or at least did not last November). I believe they had uncrustables out during the day but cannot remember as it isn't something that I personally would grab.

 

[ADisnerdsLifeForMe]

Anyone know if Universal's hotels (particularly Hard Rock) have life vests at their pools like Disney?

 

[smiths02]

Anyone know if Universal's hotels (particularly Hard Rock) have life vests at their pools like Disney?

Portofino definitely does

 

[DisneyLifePapioNe]

Anyone know if Universal's hotels (particularly Hard Rock) have life vests at their pools like Disney?

Yes!

 

[helenb]

Do they still have individual bottles of shampoo and conditioner, or have they cheaped out and gone the way of the big dispenser on the shower wall?

 

[Artygal90]

Do they still have individual bottles of shampoo and conditioner, or have they cheaped out and gone the way of the big dispenser on the shower wall?

Still individual bottles ! The scent is “Sweetgrass”

 

[DisneyLifePapioNe]

Still individual bottles ! The scent is “Sweetgrass”

They changed the style of bottles it was in and unfortunately the scent is no longer the same as it used to be.

Still sweetgrass but it just doesn’t smell the same, rather dull and not distinct like it was.

 

[helenb]

At least they are individual bottles! Thank you for the information!

 

[skendrick]

We currently have a club level two queen room booked for our family of 5. I have read on here that people have had luck getting a deluxe two queen room but it’s not a bookable category. I have called reservations twice to try to add this request to our reservation and both times been told there are no deluxe club 2 queen rooms at all. Has this changed recently? Am I calling the wrong number? Any help appreciated.

 

[barb969]

We currently have a club level two queen room booked for our family of 5. I have read on here that people have had luck getting a deluxe two queen room but it’s not a bookable category. I have called reservations twice to try to add this request to our reservation and both times been told there are no deluxe club 2 queen rooms at all. Has this changed recently? Am I calling the wrong number? Any help appreciated.

The deluxe queen rooms are not club level.

 

[Westcorkdisfan]

Can you use the pool after the 11am checkout?

 

[schumigirl]

Can you use the pool after the 11am checkout?

Yes you can

 

[Bravesfan]

I have one night booked under my name along with four family members. I will not be staying in the room, but will be there for check-in. My daughter's family will be staying the night. I have not purchase tickets yet. Should I purchase tickets under my name since the reservation is in my name or my daughter's name since I may not be there for early park entry. I wasn't sure if there was a time that an ID would need to be shown pertaining to tickets.

 

[damo]

I have one night booked under my name along with four family members. I will not be staying in the room, but will be there for check-in. My daughter's family will be staying the night. I have not purchase tickets yet. Should I purchase tickets under my name since the reservation is in my name or my daughter's name since I may not be there for early park entry. I wasn't sure if there was a time that an ID would need to be shown pertaining to tickets.

Tickets are not connected to your room in any way. You will not receive them when you check in but will have to go to a kiosk to pick them up (where you need to have the credit card used to order them). You can also choose to have them picked up at the gate (I don't recommend this).

 

[ksromack]

Whew! I just read through this entire thread before asking my question. We are booked for a 1 night stay in mid December and I cannot find any information about our room category. It is a 2-Bedroom Club Suite consisting of King Suite and King Room (taken directly from my email confirmation). It does mention our view to be of the Woodstock Lawn or the 12,000 sq ft pool. Are there many of these rooms? I'm guessing they are on the 7th floor because it's supposed to be club level. I am clueless as to what room request I should make. We will be arriving very early in the morning so I guess the most important request is being able to get into the room as early as possible since we'll have our 15 month old granddaughter with us. I've requested a crib which I assume is a Pack-n-Play (works for us). Does anyone have any pictures of our room type? TIA

 

[crazywig]

Does anyone have any pictures of our room type? TIA

It's a Club King Suite with connecting door to a king room. All club is on the 7th floor. On the website, they have this floorplan:

I have a club king suite booked for a few nights in Dec. as well and if you look on youtube there is video that gives you a good idea of what they're like.