Work in progress, all info still being gathered and considered. pm schumigirl or macraven if you have pictures or items to add that would help others seeking info. This is your new updated thread for information on all aspects of your stay at the Hard Rock Hotel. We have many new visitors to the site asking questions and needing help with their visit, hopefully this thread will answer any questions anyone may have. Room choice, views, restaurant choices and so much more........please ask any questions you may have. Any comments about your stay at Hard Rock Hotel are most welcome. ONE NIGHTS STAY WILL BE CHARGED ON BOOKING. BALANCE TO BE PAID ON DEPARTURE. IF YOU WISH TO PAY ANYTHING OF YOUR HOTEL STAY BEFORE YOUR TRIP, PLEASE CONTACT HOTEL DIRECTLY. Hard Rock Hotel 5800 Universal Blvd. Orlando, FL 32819 Reservations: 1-888-273-1311 Phone: 407-503-ROCK (2000) Fax: 407-503-ROLL (2010) AS OF MAY 2018 THE CHARGE FOR A THIRD ADULT PER ROOM GOES UP TO $35 PER NIGHT. THIS EXTRA CHARGE IS FOR AGED 18 AND OVER. CHECK IN AND CANCELLATION POLICY Age Requirements Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in. There must be at least one person in the reserved room who is 21 years of age or older. Check in/Check Out Check-in at 4:00 PM Check-out at 11:00 AM Your Universal Express℠ Unlimited ride access (restrictions apply)** is valid from the time issued by the front desk until the Universal Orlando theme parks close, the day of your departure. Pre-registering is allowed at Loews Portofino Bay Hotel, Hard Rock Hotel, and Loews Royal Pacific Resort at Universal Orlando Resort the morning of your arrival date; you will be issued your Universal Express℠ Unlimited pass to use in the theme parks all day for Universal Express access, if needed. There are 3 check out options: By Television, Express Check-out or Traditional Check out available at the Front Desk Modification Policy Modifications to existing reservations are subject to availability at time of change. Deposit Requirements Equal to one night's room rate plus tax. The credit card will be charged within 5 business days of the booking date. Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply. Acceptable forms of payment The following major credit cards may be accepted for deposits: For reservation deposits, cash and traveler's checks are not accepted. Discover/NOVUS American Express Visa MasterCard Diners Club Japanese Credit Bureau (JCB) Carte Blanche Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler's checks, will be accepted for additional hotel charges. Hotel Taxes Universal Orlando on-site hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge. Florida State Sales Tax 6.5% Orange County Occupancy Tax 6% 12.5% Total Tax Cancellation Policy Days Prior to Stay: 6 days or more 0- 5 days prior Penalties: Full refund charged one night's room rate plus tax PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date. PARKING CHARGES Overnight Guest Parking Self parking: $27 plus tax per night, per vehicle Valet parking: $36 plus tax per night, per vehicle Day Guest Parking Self parking: $29 plus tax per day, per vehicle Valet parking: $38 plus tax per day, per vehicle ONSITE CAR RENTAL: Avis car rental is onsite at the hotel STAY MORE SAVE MORE Universal Orlando® Resort: THE LONGER YOU STAY, THE MORE YOU SAVE!Save Up to 35%* when you stay 7 nights or longer at an on-site hotel. Save throughout the year by choosing dates that best fit your travel plans—with THE BEST DAYS TO VACATION! Hard Rock Hotel guests enjoy Free Universal ExpressSM Unlimited ride access^ so you can SKIP THE REGULAR THEME PARK LINES in both parks—a value of up to $89 per person, per day^^ (valid theme park admission required). TRANSPORTATION SERVICES OFFERED On-Site Transportation Complimentary resort wide transportation includes Water Taxis at our Premier or Preferred hotels, and Shuttle Buses at all Universal Orlando Resort on-site hotels. Waterways connect the Universal Orlando resort hotels to Universal Studios®, Universal CityWalk® and Islands of Adventure from our Premier or Preferred hotels. Each hotel is also within walking distance to Universal Studios, Universal's Islands of Adventure and CityWalk. SeaWorld® & Wet 'n Wild® water park Transportation* Scheduled transportation to SeaWorld®, Wet 'n Wild® water park and Aquatica™ is provided via Super Star Shuttle with departures based on regular operating hours* (does not run continuously). Boarding passes for the Super Star Shuttle required and available at the Attraction Ticket Center located in the hotel lobby, one day in advance and up to 30 minutes prior to departure. *Not valid for Special Events or Groups. Airport Transportation An airport shuttle service is available for hotel guests arriving into Orlando International Airport through Destination MCO. Visit the concierge desk for details. Fees apply. Departure Point from Airport: Ground transportation area on lower level of airport. Departure Point from Hotels: Porte Cochere of each hotel ONE QUESTION OFTEN ASKED.......DO WE GET UNLIMITED EXPRESS PASS HERE.... The answer is yes you do. It is valid from when you check in until park closing on your check out day. Although check in is officially 4pm, you can check in as early as 6am. Your room may not be ready but if it isn't you can leave any bags you have securely with Bell Services located adjacent to check in. When you check in you will be given room keys matching the amount of guests registered on your reservation. As of 2017 this is your EP. You use the room key that has your name and length of stay stamped on your key to enter the EP lines. It will be scanned either at the beginning or further into the line depending on the ride. The EP queue is a separate to queue to the regular one and waits are usually much less than normal queue. You will need to show this to TM on entering the queue. You will need your room key if you are planning to take advantage of Early Entry offered to onsite resort guests. EE is one hour before regular guests are allowed in. **EP is a perk of staying at one of the qualifying hotels. Where you buy your park tickets has nothing to do with this and doesn't affect EP in any way** There is a Will Call area where you can pick up pre ordered tickets or purchase any tickets you may need. ONSITE RESTAURANTS THE PALM RESTAURANT World-renowned for its prime cuts of meat and succulent Nova Scotia lobsters, along with classic American fare and Italian specialties, the Palm’s legendary menu and exceptional wine list is sure to leave you satisfied. Open daily dinner for at 5:00 pm. Reservations recommended. Call (407) 503-7256. Click here to view menu Resort or Business casual attire is recommended. However, smart-casual attire is completely acceptable. We ask for no beachwear in the restaurant and no sleeveless shirts for gentlemen. Validation for complimentary Self or Valet parking is available for guests not staying in the hotel. THE KITCHEN Enjoy exceptional New American cuisine with a touch of rock 'n' roll attitude. Open daily for breakfast, lunch and dinner: 6:00am - 11:00pm Reserve Online or Call (407) 503-DINE for reservations. Click here for lunch and dinner menus. Click here for Wine List and Light Fare menu. Click here for Gluten Free menu. DAILY BREAKFAST BUFFET Featuring an array of breakfast items and unlimited refills on coffee and juice. Monday – Friday 6:00am – 11:00am Saturday & Sunday 6:00am – noon Pricing for breakfast buffets is available by calling 407-503-2200 *Prices don’t include tax or gratuity Click here for breakfast and breakfast buffet menus. Rockstar Breakfast (Choice of unlimited Mimosas, Champagne or Bloody Mary's): $37.50 *Available Fridays, Saturdays and Sundays KIDS CRIB Kids can hang out in the Kids' Crib – the walls are adorned with lunch boxes, colorful drumsticks; and a big screen TV to watch all of their favorite cartoons. Lil' rockers can hang out in bean bags and miniature table and chairs while mom and dad enjoy their dinner. Kids Menu also available. NIGHTLY ENTERTAINMENT AND EVENTS For Kids: Tuesday - Kids Can Cook Too!* (5:00pm - 7:00pm) Thursday - Kids Can Cook Too!* (5:00pm - 7:00pm) Friday - Magic Men (6:00pm - 9:00pm) Saturday - Universal Orlando® Character Dining (6:00pm - 9:00pm) For Adults: Monday - Wonderful World of Wine (5:00pm - Close) Tuesday - Martini Night (5:00pm - Close) Wednesday - Wine Down Wednesday (5:00pm - Close) Thursday - Martini Night (5:00pm - Close) Sunday - Sunday Bloody Sunday - all day happy hour *Charges apply to Kids Can Cook Too! Nights *Restaurant Events & Entertainment subject to change and can vary by season VELVET BAR The place to be seen. Chic, stylish, swank, and sexy. Velvet Bar is a bar and so much more. Drop in for a chilled Martini or cocktail, or kick back with some appetizers and enjoy the tunes. A great way to jump start your evening for fun. Velvet is located on the hotel’s lobby level and opens up to The Veranda with outside seating. Open daily at 5:00 pm. Click here to learn about Velvet Sessions, our monthly rock n’ roll cocktail party. EMACK & BOLIO`S MARKETPLACE/STARBUCKS A true Boston experience, Emack & Bolio’s serves award-winning ice cream, sorbets and frozen yogurts. This ice cream parlor is the perfect way to cool off on a hot day. Only the finest ingredients are used to create eclectic flavors such as Bye Bye Miss American Mud Pie, Deep Purple Cow, and Jumping Jack Grasshopper Pie. Discriminating coffee drinkers can enjoy an authentic Starbucks® latte, cappuccino or Frappuccino®. Candy, snacks and drinks are also available in the Marketplace. Open 6am-11pm Sunday thru Thursday; 6am-12am Friday & Saturday (hours are subject to change). BEACH CLUB Whether you are sunbathing, relaxing in a cabana, playing in the sand, or just waiting on an important call, you can kick back back at this poolside bar and grill. You can enjoy one of our feature Cabo Wabo cocktails, light snacks and refreshing drinks. Open daily. CABANAS Cabanas for daily rental come completely equipped with a ceiling fan, HD plasma TV, refrigerator with 6 sodas and 2 waters, wireless internet All cabanas have a server assigned to you to meet your needs Phones are in the cabana so you can order direct to the Beach Club for food/beverage if you don't want to wait for your server. $50 food/beverage credit when you rent the cabana There are 14 cabanas around the pool area. Choices are standard cabana or beach side cabana. Beach side has more sun and larger than the standard ones Cabanas were redesigned and no longer have the themed ones. (yellow submarine, etc) All cabanas have the same style and set up. Check the second post in this section for pictures of the cabanas around the pool. They are the tent shaped tan/brown canvas(cloth) structures Charges are based on the season you rent the cabana Summer and holiday periods have a higher demand for the rentals and the prices will reflect that October rates can run $225 to $275 for weekdays. Friday and Saturday have higher rates/$300-350 Jan/Feb rates tend to be lower as less demand for rentals Rates can be lower when the hotel has a lower occupancy Cabana rentals cover from 9:00 am to pool closing times Reserve a cabana by calling the HRH fitness center. 407 503 2236 Have not been able to confirm if ap discounts are available 24 HOUR ROOM SERVICE Dine in the privacy and comfort of your own room. Whether you have an early morning meeting or just a case of the midnight munchies, you can choose from a wide variety of menu options. Room Service is available 24 hours a day, 7 days a week. ACCOMODATIONS Enjoy stylish furnishings and rock n' roll artwork in each room Standard Rooms, Views of the Garden, Pool or Deluxe rooms Guest Rooms from 375 sq. ft. Entertainment Center with 32-inch flat panel TV See Guest Room Details CLUB LEVEL ROOM DETAILS Upgrade to Club Level and enjoy additional privileges including: Rock Royalty Lounge Access Continental Breakfast Evening Hors d'oeuvres See Club Level Room Details CLUB LEVEL Rock Royalty Lounge, our 3,500 square foot lounge located on the seventh floor Personal concierge services to help with all your vacation needs Complimentary use of computer with internet access and printer Library of rock 'n' roll magazines Complimentary coffee, assorted teas, and soft drinks throughout the day Continental breakfast served each morning (7:00am - 10:00am) Hot and cold hors d'oeuvres and complimentary beer and wine (5:00pm - 7:00pm) "Evening Sweets" each night (8:30pm - 9:30pm) 2 Television viewing areas with large screen televisions Reduced Prices on Cabanas Lounge open daily 7:00am - 10:00pm LUXURY SUITE DETAILS Kids Suites with a separate kids room with 2 twin beds 650 sq. ft. King Suites offer extra living space for the whole entourage Hospitality Suites with dining room table, oversized wet bar, office area & more Indulgent Graceland Suite with baby grand piano, fireplace & 65" TV See Luxury Suite Details MAXIMUM OCCUPANCY PER GUEST ROOM King Rooms - up to 3 guests* (rollaway rental needed for 3rd person) Two Queen Rooms - up to 5 guests* (rollaway rental needed for 5th person) * Maximum occupancies may require a rollaway at $25 plus tax per day. Only one rollaway is allowed per room. King Rooms have bedding for 2, requires rollaway for 3. Double Queen have bedding for 4, requires rollaway for 5. Available on a first come first serve basis. Additional charges apply for more than 2 adults guests per room. POOL AREA AND RECREATION The center piece of the Hard Rock Hotel is the 12,000 square foot pool - it's a "can't miss" activity during your stay with us. Hang out at the beach and soak up the sun for the day. Your favorite tunes fill the air, plus the pool features an underwater sound system so you'll never miss a beat. Get yourself a refreshing beverage from the Beachclub and you'll be all set. FITNESS CENTRE The body rock® fitness center features the latest in cardio fitness and circuit training equipment with steam and sauna rooms, and locker facilities. HOTEL ACTIVITIES Catch a round of golf or get a massage in between visits to the theme parks. You'll never run out of fun things to do that are uniquely Hard Rock, including our new Fender® guitar amenity, where you can check-out a world-class guitar and jam out during your stay. VELVET SESSIONS AND VELVET UNPLUGGED The award winning "Velvet Sessions" is a rock & roll cocktail party held in the hotel's Velvet Bar and Lobby Lounge. Each "Session" showcases a different type of beverage theme for members to sip, shoot or guzzle along with fabulous and great live music from the nation's best rock bands. Velvet Unplugged is a laid back acoustic show in the heart of the hotel. You can reserve a table for two or four or come and hang we have plenty of standing room. HOTEL SERVICES ATM Machines Hard Rock Hotel: located adjacent to the main lobby near the ballroom Cribs & Rollaways Cribs are complimentary. Rollaways are available through Star Service Hotline. The fee for rollaway is $25 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one rollaway is allowed per room. Microwaves The fee for a Microwave is $15 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one Microwave is allowed per room and are available through Star Service Hotline. Currency Exchange & Check cashing Services available at the front desk of each hotel. Laundry, Dry Cleaning and Special Services Our hotels provide a timely and efficient service based on the guest’s needs. Services include laundry, dry cleaning, quick pressing, and shoe shine service. If necessary, Express or Same Day Service can be requested. Hours of Operation: Available 9:00 AM to 6:00 PM; 7 days a week THERE ARE SELF SERVICE LAUNDRY ROOMS WITH WASHERS AND DRYERS FOR YOUR CONVENIENCE AT THIS HOTEL. Star Service Call Star Service to request anything to make your stay more comfortable. Whether it's a special amenity or a tooth brush, just pick up the phone in your guest room to make a request. Wireless Internet Enjoy complimentary* wireless internet access in each guest room and most common areas of the hotel or upgrade to Premium Plus^ wireless internet access for optimal entertainment and business needs. *Premium wireless access is complimentary for up to 4 devices per room for a 24-hour period 1pm to 1pm. ^Premium Plus wireless access is $14.95 for up to 8 devices per room and for a 24-hour period of 1pm to 1pm. LOEWS LOVES PETS Loews Loves Pets Pets are permitted with a $50 fee per night*. No more than two pets may occupy any one guestroom Guests with pets must be booked into a pet friendly room category (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one) Arrangements must be made with housekeeping for daily room cleaning Dogs may be walked in designated areas only If the dog’s behavior results in complaints by other guests, the owner may be asked to board the dog in an outside shelter Pets are not allowed in the pool/lounge or restaurant areas Pet friendly rooms include: Loews Portofino Bay Hotel: Garden View & Bay View rooms only. Hard Rock Hotel: Garden View rooms only. Loews Royal Pacific Resort: Standard rooms only. Club rooms do not participate in the program Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pets should Loews Hotels request this information at any time. . Click here for the complete Loews Loves Pets Policy. JUST FOR KIDS CAMP LIL` ROCK Kids will enjoy an arts & crafts table, storybook corner, computer desks, a movie room, and more. Counselors are trained to supervise toilet-trained children ages 4-14 only. One counselor for every 8-10 children. COST: $15 per hour, per child / $15 per meal HOURS: Open from 5:00 pm to 11:30 pm, Sunday through Thursday and from 5:00 pm to midnight on Fridays and Saturdays. Times are subject to change. RESERVATIONS: Please call 407-503-2200 for reservations and more information.