HARD ROCK HOTEL INFO, FAQ and more........

Discussion in 'Universal Orlando Resorts & Hotels' started by schumigirl, Mar 23, 2016.

  1. schumigirl

    schumigirl It's a bit of a roodie doodie word for lady parts

    Joined:
    May 15, 2007
    Messages:
    16,575
    Work in progress, all info still being gathered and considered.
    pm schumigirl or macraven if you have pictures or items to add that would help others seeking info.

    This is your new updated thread for information on all aspects of your stay at the Hard Rock Hotel.

    We have many new visitors to the site asking questions and needing help with their visit, hopefully this thread will answer any questions anyone may have. Room choice, views, restaurant choices and so much more........please ask any questions you may have.

    Any comments about your stay at Hard Rock Hotel are most welcome.

    ONE NIGHTS STAY WILL BE CHARGED ON BOOKING. BALANCE TO BE PAID ON DEPARTURE.

    IF YOU WISH TO PAY ANYTHING OF YOUR HOTEL STAY BEFORE YOUR TRIP, PLEASE CONTACT HOTEL DIRECTLY.


    Hard Rock Hotel 5800 Universal Blvd.
    Orlando, FL 32819
    Reservations: 1-888-273-1311
    Phone: 407-503-ROCK (2000)
    Fax: 407-503-ROLL (2010)


    AS OF MAY 2018 THE CHARGE FOR A THIRD ADULT PER ROOM GOES UP TO $35 PER NIGHT. THIS EXTRA CHARGE IS FOR AGED 18 AND OVER.



    CHECK IN AND CANCELLATION POLICY

    Age Requirements
    Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in. There must be at least one person in the reserved room who is 21 years of age or older.

    Check in/Check Out
    Check-in at 4:00 PM
    Check-out at 11:00 AM
    Your Universal Express℠ Unlimited ride access (restrictions apply)** is valid from the time issued by the front desk until the Universal Orlando theme parks close, the day of your departure. Pre-registering is allowed at Loews Portofino Bay Hotel, Hard Rock Hotel, and Loews Royal Pacific Resort at Universal Orlando Resort the morning of your arrival date; you will be issued your Universal Express℠ Unlimited pass to use in the theme parks all day for Universal Express access, if needed.

    There are 3 check out options: By Television, Express Check-out or Traditional Check out available at the Front Desk

    Modification Policy
    Modifications to existing reservations are subject to availability at time of change.

    Deposit Requirements



      • Equal to one night's room rate plus tax.

      • The credit card will be charged within 5 business days of the booking date.

      • Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.
    Acceptable forms of payment
    The following major credit cards may be accepted for deposits:

    For reservation deposits, cash and traveler's checks are not accepted.



      • Discover/NOVUS

      • American Express

      • Visa

      • MasterCard

      • Diners Club

      • Japanese Credit Bureau (JCB)

      • Carte Blanche
    Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler's checks, will be accepted for additional hotel charges.

    Hotel Taxes
    Universal Orlando on-site hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge.

    Florida State Sales Tax 6.5%
    Orange County Occupancy Tax 6%
    12.5% Total Tax

    Cancellation Policy
    Days Prior to Stay:
    6 days or more
    0- 5 days prior
    Penalties:
    Full refund
    charged one night's room rate plus tax


    PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.



    PARKING CHARGES


    Overnight Guest Parking

    Self parking: $27 plus tax per night, per vehicle
    Valet parking: $36 plus tax per night, per vehicle


    Day Guest Parking

    Self parking: $29 plus tax per day, per vehicle
    Valet parking: $38 plus tax per day, per vehicle



    ONSITE CAR RENTAL:


    Avis car rental is onsite at the hotel



    STAY MORE SAVE MORE


    Universal Orlando® Resort: THE LONGER YOU STAY, THE MORE YOU SAVE!Save Up to 35%* when you stay 7 nights or longer at an on-site hotel.

    Save throughout the year by choosing dates that best fit your travel plans—with THE BEST DAYS TO VACATION!

    Hard Rock Hotel guests enjoy Free Universal ExpressSM Unlimited ride access^ so you can SKIP THE REGULAR THEME PARK LINES in both parks—a value of up to $89 per person, per day^^ (valid theme park admission required).


    TRANSPORTATION SERVICES OFFERED



    On-Site Transportation Complimentary resort wide transportation includes Water Taxis at our Premier or Preferred hotels, and Shuttle Buses at all Universal Orlando Resort on-site hotels. Waterways connect the Universal Orlando resort hotels to Universal Studios®, Universal CityWalk® and Islands of Adventure from our Premier or Preferred hotels. Each hotel is also within walking distance to Universal Studios, Universal's Islands of Adventure and CityWalk. SeaWorld® & Wet 'n Wild® water park Transportation*
    Scheduled transportation to SeaWorld®, Wet 'n Wild® water park and Aquatica™ is provided via Super Star Shuttle with departures based on regular operating hours* (does not run continuously). Boarding passes for the Super Star Shuttle required and available at the Attraction Ticket Center located in the hotel lobby, one day in advance and up to 30 minutes prior to departure.
    *Not valid for Special Events or Groups. Airport Transportation
    An airport shuttle service is available for hotel guests arriving into Orlando International Airport through Destination MCO. Visit the concierge desk for details. Fees apply.




        • Departure Point from Airport: Ground transportation area on lower level of airport.

        • Departure Point from Hotels: Porte Cochere of each hotel


    ONE QUESTION OFTEN ASKED.......DO WE GET UNLIMITED EXPRESS PASS HERE....

    The answer is yes you do. It is valid from when you check in until park closing on your check out day.

    Although check in is officially 4pm, you can check in as early as 6am. Your room may not be ready but if it isn't you can leave any bags you have securely with Bell Services located adjacent to check in.

    When you check in you will be given room keys matching the amount of guests registered on your reservation. As of 2017 this is your EP. You use the room key that has your name and length of stay stamped on your key to enter the EP lines. It will be scanned either at the beginning or further into the line depending on the ride.

    The EP queue is a separate to queue to the regular one and waits are usually much less than normal queue. You will need to show this to TM on entering the queue.

    You will need your room key if you are planning to take advantage of Early Entry offered to onsite resort guests. EE is one hour before regular guests are allowed in.

    **EP is a perk of staying at one of the qualifying hotels. Where you buy your park tickets has nothing to do with this and doesn't affect EP in any way**

    There is a Will Call area where you can pick up pre ordered tickets or purchase any tickets you may need.



    ONSITE RESTAURANTS



    THE PALM RESTAURANT


    World-renowned for its prime cuts of meat and succulent Nova Scotia lobsters, along with classic American fare and Italian specialties, the Palm’s legendary menu and exceptional wine list is sure to leave you satisfied.

    Open daily dinner for at 5:00 pm.
    Reservations recommended.
    Call (407) 503-7256.
    Click here to view menu

    Resort or Business casual attire is recommended. However, smart-casual attire is completely acceptable. We ask for no beachwear in the restaurant and no sleeveless shirts for gentlemen.

    Validation for complimentary Self or Valet parking is available for guests not staying in the hotel.




    THE KITCHEN


    Enjoy exceptional New American cuisine with a touch of rock 'n' roll attitude.

    Open daily for breakfast, lunch and dinner: 6:00am - 11:00pm

    Reserve Online
    or
    Call (407) 503-DINE for reservations.

    Click here for lunch and dinner menus.

    Click here for Wine List and Light Fare menu.

    Click here for Gluten Free menu.



    DAILY BREAKFAST BUFFET


    Featuring an array of breakfast items and unlimited refills on coffee and juice.

    Monday – Friday 6:00am – 11:00am
    Saturday & Sunday 6:00am – noon

    Pricing for breakfast buffets is available by calling 407-503-2200
    *Prices don’t include tax or gratuity

    Click here for breakfast and breakfast buffet menus.

    Rockstar Breakfast (Choice of unlimited Mimosas, Champagne or Bloody Mary's): $37.50 *Available Fridays, Saturdays and Sundays



    KIDS CRIB


    Kids can hang out in the Kids' Crib – the walls are adorned with lunch boxes, colorful drumsticks; and a big screen TV to watch all of their favorite cartoons. Lil' rockers can hang out in bean bags and miniature table and chairs while mom and dad enjoy their dinner.

    Kids Menu also available.



    NIGHTLY ENTERTAINMENT AND EVENTS


    For Kids:



      • Tuesday - Kids Can Cook Too!* (5:00pm - 7:00pm)

      • Thursday - Kids Can Cook Too!* (5:00pm - 7:00pm)

      • Friday - Magic Men (6:00pm - 9:00pm)

      • Saturday - Universal Orlando® Character Dining (6:00pm - 9:00pm)
    For Adults:



      • Monday - Wonderful World of Wine (5:00pm - Close)

      • Tuesday - Martini Night (5:00pm - Close)

      • Wednesday - Wine Down Wednesday (5:00pm - Close)

      • Thursday - Martini Night (5:00pm - Close)

      • Sunday - Sunday Bloody Sunday - all day happy hour
    *Charges apply to Kids Can Cook Too! Nights
    *Restaurant Events & Entertainment subject to change and can vary by season



    VELVET BAR


    The place to be seen. Chic, stylish, swank, and sexy. Velvet Bar is a bar and so much more. Drop in for a chilled Martini or cocktail, or kick back with some appetizers and enjoy the tunes. A great way to jump start your evening for fun. Velvet is located on the hotel’s lobby level and opens up to The Veranda with outside seating. Open daily at 5:00 pm.

    Click here to learn about Velvet Sessions, our monthly rock n’ roll cocktail party.



    EMACK & BOLIO`S MARKETPLACE/STARBUCKS


    A true Boston experience, Emack & Bolio’s serves award-winning ice cream, sorbets and frozen yogurts. This ice cream parlor is the perfect way to cool off on a hot day. Only the finest ingredients are used to create eclectic flavors such as Bye Bye Miss American Mud Pie, Deep Purple Cow, and Jumping Jack Grasshopper Pie.

    Discriminating coffee drinkers can enjoy an authentic Starbucks® latte, cappuccino or Frappuccino®. Candy, snacks and drinks are also available in the Marketplace.

    Open 6am-11pm Sunday thru Thursday; 6am-12am Friday & Saturday (hours are subject to change).



    BEACH CLUB


    Whether you are sunbathing, relaxing in a cabana, playing in the sand, or just waiting on an important call, you can kick back back at this poolside bar and grill. You can enjoy one of our feature Cabo Wabo cocktails, light snacks and refreshing drinks. Open daily.

    CABANAS



      • Cabanas for daily rental come completely equipped with a ceiling fan, HD plasma TV, refrigerator with 6 sodas and 2 waters, wireless internet
      • All cabanas have a server assigned to you to meet your needs
      • Phones are in the cabana so you can order direct to the Beach Club for food/beverage if you don't want to wait for your server.
      • $50 food/beverage credit when you rent the cabana
    There are 14 cabanas around the pool area.
    Choices are standard cabana or beach side cabana.
    Beach side has more sun and larger than the standard ones

    Cabanas were redesigned and no longer have the themed ones.
    (yellow submarine, etc)
    All cabanas have the same style and set up.

    Check the second post in this section for pictures of the cabanas around the pool.
    They are the tent shaped tan/brown canvas(cloth) structures


    Charges are based on the season you rent the cabana
    Summer and holiday periods have a higher demand for the rentals and the prices will reflect that

    October rates can run $225 to $275 for weekdays.
    Friday and Saturday have higher rates/$300-350

    Jan/Feb rates tend to be lower as less demand for rentals

    Rates can be lower when the hotel has a lower occupancy


    Cabana rentals cover from 9:00 am to pool closing times


    Reserve a cabana by calling the HRH fitness center.
    407 503 2236

    Have not been able to confirm if ap discounts are available



    24 HOUR ROOM SERVICE


    Dine in the privacy and comfort of your own room. Whether you have an early morning meeting or just a case of the midnight munchies, you can choose from a wide variety of menu options. Room Service is available 24 hours a day, 7 days a week.




    ACCOMODATIONS



    Enjoy stylish furnishings and rock n' roll artwork in each room

    Standard Rooms, Views of the Garden, Pool or Deluxe rooms

    Guest Rooms from 375 sq. ft.

    Entertainment Center with 32-inch flat panel TV

    See Guest Room Details


    CLUB LEVEL ROOM DETAILS


    Upgrade to Club Level and enjoy additional privileges including:

    Rock Royalty Lounge Access
    Continental Breakfast
    Evening Hors d'oeuvres

    See Club Level Room Details


    CLUB LEVEL


    Rock Royalty Lounge, our 3,500 square foot lounge located on the seventh floor
    • Personal concierge services to help with all your vacation needs
    • Complimentary use of computer with internet access and printer
    • Library of rock 'n' roll magazines
    • Complimentary coffee, assorted teas, and soft drinks throughout the day
    • Continental breakfast served each morning (7:00am - 10:00am)
    • Hot and cold hors d'oeuvres and complimentary beer and wine (5:00pm - 7:00pm)
    • "Evening Sweets" each night (8:30pm - 9:30pm)
    • 2 Television viewing areas with large screen televisions
    • Reduced Prices on Cabanas
    Lounge open daily 7:00am - 10:00pm


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    LUXURY SUITE DETAILS



    Kids Suites with a separate kids room with 2 twin beds

    650 sq. ft.
    King Suites offer extra living space for the whole entourage

    Hospitality Suites with dining room table, oversized wet bar, office area & more

    Indulgent
    Graceland Suite with baby grand piano, fireplace & 65" TV

    See Luxury Suite Details


    MAXIMUM OCCUPANCY PER GUEST ROOM


    King Rooms - up to 3 guests* (rollaway rental needed for 3rd person)

    Two Queen Rooms - up to 5 guests* (rollaway rental needed for 5th person)

    * Maximum occupancies may require a rollaway at $25 plus tax per day. Only one rollaway is allowed per room. King Rooms have bedding for 2, requires rollaway for 3. Double Queen have bedding for 4, requires rollaway for 5. Available on a first come first serve basis. Additional charges apply for more than 2 adults guests per room.



    POOL AREA AND RECREATION


    The center piece of the Hard Rock Hotel is the 12,000 square foot pool - it's a "can't miss" activity during your stay with us.

    Hang out at the beach and soak up the sun for the day. Your favorite tunes fill the air, plus the pool features an underwater sound system so you'll never miss a beat. Get yourself a refreshing beverage from the Beachclub and you'll be all set.



    FITNESS CENTRE

    The body rock® fitness center features the latest in cardio fitness and circuit training equipment with steam and sauna rooms, and locker facilities.



    HOTEL ACTIVITIES


    Catch a round of golf or get a massage in between visits to the theme parks. You'll never run out of fun things to do that are uniquely Hard Rock, including our new Fender® guitar amenity, where you can check-out a world-class guitar and jam out during your stay.


    VELVET SESSIONS AND VELVET UNPLUGGED


    The award winning "Velvet Sessions" is a rock & roll cocktail party held in the hotel's Velvet Bar and Lobby Lounge. Each "Session" showcases a different type of beverage theme for members to sip, shoot or guzzle along with fabulous and great live music from the nation's best rock bands.

    Velvet Unplugged is a laid back acoustic show in the heart of the hotel. You can reserve a table for two or four or come and hang we have plenty of standing room.




    HOTEL SERVICES



    ATM Machines



      • Hard Rock Hotel: located adjacent to the main lobby near the ballroom

    Cribs & Rollaways

    Cribs are complimentary. Rollaways are available through Star Service Hotline. The fee for rollaway is $25 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one rollaway is allowed per room.


    Microwaves

    The fee for a Microwave is $15 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one Microwave is allowed per room and are available through Star Service Hotline.


    Currency Exchange & Check cashing

    Services available at the front desk of each hotel.


    Laundry, Dry Cleaning and Special Services

    Our hotels provide a timely and efficient service based on the guest’s needs. Services include laundry, dry cleaning, quick pressing, and shoe shine service. If necessary, Express or Same Day Service can be requested. Hours of Operation: Available 9:00 AM to 6:00 PM; 7 days a week

    THERE ARE SELF SERVICE LAUNDRY ROOMS WITH WASHERS AND DRYERS FOR YOUR CONVENIENCE AT THIS HOTEL.

    Star Service

    Call Star Service to request anything to make your stay more comfortable. Whether it's a special amenity or a tooth brush, just pick up the phone in your guest room to make a request.


    Wireless Internet

    Enjoy complimentary* wireless internet access in each guest room and most common areas of the hotel or upgrade to Premium Plus^ wireless internet access for optimal entertainment and business needs.

    *Premium wireless access is complimentary for up to 4 devices per room for a 24-hour period 1pm to 1pm.
    ^Premium Plus wireless access is $14.95 for up to 8 devices per room and for a 24-hour period of 1pm to 1pm.


    LOEWS LOVES PETS

    Loews Loves Pets



      • Pets are permitted with a $50 fee per night*.
      • No more than two pets may occupy any one guestroom
      • Guests with pets must be booked into a pet friendly room category (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one)
      • Arrangements must be made with housekeeping for daily room cleaning
      • Dogs may be walked in designated areas only
      • If the dog’s behavior results in complaints by other guests, the owner may be asked to board the dog in an outside shelter
      • Pets are not allowed in the pool/lounge or restaurant areas
      • Pet friendly rooms include:
        • Loews Portofino Bay Hotel: Garden View & Bay View rooms only.
        • Hard Rock Hotel: Garden View rooms only.
        • Loews Royal Pacific Resort: Standard rooms only.
      • Club rooms do not participate in the program
      • Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pets should Loews Hotels request this information at any time.

    . Click here for the complete Loews Loves Pets Policy.


    JUST FOR KIDS


    CAMP LIL` ROCK

    Kids will enjoy an arts & crafts table, storybook corner, computer desks, a movie room, and more. Counselors are trained to supervise toilet-trained children ages 4-14 only. One counselor for every 8-10 children.

    COST: $15 per hour, per child / $15 per meal

    HOURS: Open from 5:00 pm to 11:30 pm, Sunday through Thursday and from 5:00 pm to midnight on Fridays and Saturdays. Times are subject to change.

    RESERVATIONS: Please call 407-503-2200 for reservations and more information.









































     
    Last edited: May 2, 2019
  2. schumigirl

    schumigirl It's a bit of a roodie doodie word for lady parts

    Joined:
    May 15, 2007
    Messages:
    16,575
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    Last edited: Jul 9, 2017
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  4. dja14

    dja14 Mouseketeer

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    I see a charge for refrigerators. Do you think we could get one for medical needs w/o charge? Even if they charge me, is there a chance they will not have enough for the requests?

    I know you can check in early, will they hold a small/medium sized cooler with your luggage?
     
  5. macraven

    macraven Proud Redhead Moderator

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    the info we copied came from the hotel site online.
    i am calling to check on that fee as i was under the impression that they no longer charge that when they renovated the hotel.

    schumigirl will make the correction once i get the info confirmed.


    in the past, all 3 hotels would waive the $15 fee for a fridge each night if it was needed due to a medical condition.
    that has always been a policy for the hotels.

    my son and his wife went to rpr last february before renovations began.
    they needed a fridge in the room to store their insulin.
    all it took was their statement and they received the fridge at no charge.


    the hotels do not ask for proof, they go by the customers statements of medical needs.

    but, i do believe they no longer have any fees for fridges.


    when you check in, the front desk can hold refridgerated medications in the back room for you in a fridge.
    rooms are not always ready when you check in.


    this sticky is still a work in progress and more things will be added and some things will be removed once i verify hotel facts directly with them.
     
    Sue M likes this.
  6. macraven

    macraven Proud Redhead Moderator

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    updated info above to reflect fridge included in room rate.
     
    Sue M and theme_park_mom like this.
  7. dja14

    dja14 Mouseketeer

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    Thank you both! You are so helpful!
     
  8. macraven

    macraven Proud Redhead Moderator

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    you are very welcome.

    we just want to provide as much information to everyone that needs help when they are planning a trip to the darkside.

    vacations are supposed to be fun.
    planning should be easy if you can find the info you want
     
  9. pattyw

    pattyw DIS Veteran

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    Is there a laundry room for guest use or just the hotel laundry service?
     
  10. macraven

    macraven Proud Redhead Moderator

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    yes, it is listed in the above information schumi wrote out and you can find it under the heading of laundry, dry cleaning and special services.

    two self serve laundry rooms are located on different floors.
    in room info has the slips for using hotel laundry service pick up.
     
  11. pattyw

    pattyw DIS Veteran

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    Ok thanks!- I didn't notice the part about self service machines available
     
  12. PoohBears#1fan

    PoohBears#1fan DIS Veteran

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    Just booked a kid's suite here for 3 nights, the floor plans I found show bathroom access from the kid's room as well as the entrance lobby.

    Are all of them like this or should I email a request as we'd really like this as our 2 are older (20 & 13), RPR and PBH kid's suite floor plans don't seem to have that.
     
  13. GlendaO

    GlendaO DIS Veteran

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    I notice that it's saying rollaway required for 5th person. It also says that rollaways are on a first come, first served basis.

    At RPR, he just makes a pallet on the floor with blankets and pillows. Is this not allowed here?

    Thanks!
     
  14. Kivara

    Kivara DIS Veteran

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    I think it says roll-aways required for 5th person at all the hotels (inc. RP) Never had to pay it or forced to take one. I don't think they even said anything, so I'm guessing if you request one, you might get it, otherwise, you kip on the floor :D
     
    macraven likes this.
  15. GlendaO

    GlendaO DIS Veteran

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    Thank you!
     
    Kivara likes this.
  16. macraven

    macraven Proud Redhead Moderator

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    correct.

    it is optional if you want a bed for a 5th person.

    the hotel does not require a family to rent the rollaway, just that it is available for a fee if wanted.
     
    Kivara likes this.
  17. DevonsDisneyMom

    DevonsDisneyMom DIS Veteran

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    So we are staying at HRH for the first time in the fall... So refrigerators are in the room now for us to use without a fee correct? Travelling with a one year old and need to be able to keep milk in the room for him. Also, can you make requests for certain room locations like you can with Disney? If so, what do you suggest we request. Never stayed here before and just want to be centrally located. Thanks!
     
  18. schumigirl

    schumigirl It's a bit of a roodie doodie word for lady parts

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    Yes to the fridge and yes to making requests for locations.
     
  19. macraven

    macraven Proud Redhead Moderator

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    schumi answered the first part of your question, so i'll skip that

    call the hotel and make your room requests

    don't know what you desire but many will do requests of
    close to the elevator
    far away from the elevator
    specific floor

    for those that have a standard room booked some request not to have the view of the front garden or the view of the road leading up to the lobby.

    for those that booked water view, you could get a view of the water canal or pool.
    if you have a preference, do that in advance.

    some want a partial view of the parks.
    there are some of those rooms that do have that in the standard or water view bookings.

    garden view rooms are cheaper than water/park views.

    sometimes you can get a view that includes park view even if you booked standard.

    i have a list of many rooms with view sites based on all the times i stayed at hrh.
    i have that info boxed up from my recent move so can't remember all of them.

    do remember that the rooms ending with 00 were the best views for me when i stayed on the upper floors.

    vegetation has grown over the years so some rooms have blocked views of the parks as the hotel does not trim the trees down
     
    vinotinto and schumigirl like this.
  20. schumigirl

    schumigirl It's a bit of a roodie doodie word for lady parts

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    Thanks Mac.......I don't know the locations of the HRH preferred locations for folks......never stayed there.......
     
  21. DevonsDisneyMom

    DevonsDisneyMom DIS Veteran

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    thank you both so much! This is all new to me. We booked a garden view room. So not sure what or where to really request.
     

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