Lisa, you need to update the Gypsy to get the new carts loaded on it as well as any other updates they may have done to the Gypsy software, but they don't seem to do that very often. Mainly it's for the new carts.
I've found that if I do my updates early in the morning (like around 6 a.m.) when I first get up, it takes less time than later in the day. I guess the system isn't as busy then?