Guranteed connecting rooms?

[LilyWDW]

I'll look for it, but I know it's true as my friend is a cm and confirmed it after I asked
She even went on to say that adjoining rooms don't count if you speak up about it, they must be connecting with a door to each so you don't have to go outside
And finally it is a law in Florida that if they overbook the hotel they must make reasonable attempts to find you another room or get fined
Disney kinda covers them self on that end since the fine print says you are not booking at a specific resort but on property

Edit here is the overbooking law mentioned http://www.enotes.com/everyday-law-encyclopedia/hotel-liability

I'm not saying it is not true, but that links has nothing in it about what you are claiming. What you seem to be pointing at is the Guest Reservations section, but that is covered by Disney's legal print on the reservation that states that nothing is guaranteed besides A room on Disney property. It does not mean that a connecting room is guaranteed by anything, much less law.

Florida's law, for example, makes the hotel responsible for "every effort" to find alternate accommodations and up to a $500 fine for each guest turned away because of the over-booking.

This simply means that Disney is responsible to find accommodations for you based off of what you BOOKED. Since you can not book connecting rooms, they would not be required to find you those sorts of accommodations (even if it wasn't covered by your contract that those things are not guaranteed anyway).

 

[DisneyMim]

Actually the only way to be totally guaranteed connecting rooms is through special services. We have requested connecting rooms three times and got them only once. My husband is a cancer survivor and without going through the whole private story we really want connecting rooms. The last time we wanted them and did not get them a manager came over and talked to us at length. He showed us a map, we were at ASMU, and I was shocked at how few connecting rooms there actually were. He also told us that even is there are young kids that connecting rooms were NOT guaranteed unless there wasn't enough adults. I was upset, but he was able to give us adjoining rooms. Not the best, but we made it work. He also gave us two refrigerators to make up for it. We asked about being moved the next day, but he said it probably would not be able to happen and this was NOT peak time. This also happened at CRB. Everyone has an opinion and a story about connecting rooms. I thought I would tell mine. I would never again assume that connecting rooms are 100% going to happen. Good Luck.

Enjoy The Magic!!

 

[antkim]

Connecting rooms are guaranteed when the family is too large to fit in one room. If booked correctly the CM will book both rooms under 1 reservation and therefore the rooms then become "guranteed" to connect. If they book 2 rooms under 2 reservations then they do not gurantee it but can request it. They can not put the work "guarantee" on the reservation and then not honor it.

 

[LilyWDW]

Connecting rooms are guaranteed when the family is too large to fit in one room. If booked correctly the CM will book both rooms under 1 reservation and therefore the rooms then become "guranteed" to connect. If they book 2 rooms under 2 reservations then they do not gurantee it but can request it. They can not put the work "guarantee" on the reservation and then not honor it.

I have seen TOO many times on these boards where "guaranteed" connecting rooms are not available when the guest arrives. I have seen situations where a single adult with multiple minor children were not given connecting rooms (that were "guaranteed"). It happens. It hasn't mattered in the past if it was one reservation number or two. It still happens.

The fine print pretty much says NOTHING is guaranteed except for A room on Disney property. People don't always get the room locations that are paid for because of one reason or another. "Guaranteed" connecting rooms are no different.

 

[maxiesmom]

Anybody know which resort has the most connecting rooms?

My Disney TA told me to stay away from both the Contemporary and the All Star Music, as they have few connecting rooms. Many of the rooms that used to connect at the Music were turned into Family Suites, so I get that. I guess the Contemporary was just built without that many to start with.

 

[maxiesmom]

Connecting rooms are guaranteed when the family is too large to fit in one room. If booked correctly the CM will book both rooms under 1 reservation and therefore the rooms then become "guranteed" to connect. If they book 2 rooms under 2 reservations then they do not gurantee it but can request it. They can not put the work "guarantee" on the reservation and then not honor it.

Yes they can when they also have verbage that states that the only thing you are guaranteed is a room at a Disney resort, period. In those cases all the guaranteed means is that they will try like the dickins to get you connecting rooms. Sometimes things come up that take rooms that should be available out of inventory, so your guaranteed connecting rooms may suddenly not be available.

 

[Sammie]

Exactly how they will book and set up rooms, but by law they must give here connecting rooms
It's against the law to split immediate families in case of emergency
Immediate families must have access to their family (if requested) incase of fire

On my case they could split us because my "family" was 2/2
The others where family but not immediate (spouse, kids)

Never ever heard of this law and know of many that have been split up with one adult in one room and other adult in other room not connecting. If you google Floridia Hotel Laws for connecting rooms, all you get is the discussion here on the DIS. If there was a law surely it would show up elsewhere.

The reason it is not 100% guaranteed is that Disney does not book it as a category for example like they do bunk beds. If it is not booked at the time of booking there is simply no way to know when you check in if those rooms are empty. It is a room assignment and Yes they try their very best to assign them to those that requested them, but at times there are simply more requests than connecting rooms available.

 

[DebbieB]

I bet the law is minors cannot stay in a room by themselves unless there is a connecting door. But that doesn't mean they have to give connecting rooms unless there is only 1 adult, which I've heard Disney will not book 2 rooms.

 

[Sammie]

I bet the law is minors cannot stay in a room by themselves unless there is a connecting door. But that doesn't mean they have to give connecting rooms unless there is only 1 adult, which I've heard Disney will not book 2 rooms.

That is my understanding.

 

[LilyWDW]

I bet the law is minors cannot stay in a room by themselves unless there is a connecting door. But that doesn't mean they have to give connecting rooms unless there is only 1 adult, which I've heard Disney will not book 2 rooms.

I just wanted to give the other poster the benefit of the doubt, but I am starting to think they are incorrect. I can't find anything by Google and that "law" simply makes NO sense what so ever. I bet you are correct DebbieB and that the friend might have gotten it incorrect when they repeated it to the PP.

 

[dmband]

I'm not saying it is not true, but that links has nothing in it about what you are claiming. What you seem to be pointing at is the Guest Reservations section, but that is covered by Disney's legal print on the reservation that states that nothing is guaranteed besides A room on Disney property. It does not mean that a connecting room is guaranteed by anything, much less law.



This simply means that Disney is responsible to find accommodations for you based off of what you BOOKED. Since you can not book connecting rooms, they would not be required to find you those sorts of accommodations (even if it wasn't covered by your contract that those things are not guaranteed anyway).

Correct, the overbooking and connecting rooms are different issues (the link is just about overbooking- didnt even have time to look for the connecing law) and Disney covers their butt pretty good I the fine print.

Part of it covers the connecting room issue too because not all resorts have connecting rooms, if you push the issue and have a legal right they can and must move you to a different resort.
The only way they don't have to move you is if you agree to non connecting rooms and if you agree to non connecting you are basically waiving your right to adjointing too

So anyway one of two things happens if your show up and can't have connecting rooms...
Your agree to stay at the resort inon connecting rooms
Or you over moved to a resort where they can give you connecting rooms
Bottom line though is if you have a legal right for connecting rooms they must give them to you

 

[dmband]

Never ever heard of this law and know of many that have been split up with one adult in one room and other adult in other room not connecting. If you google Floridia Hotel Laws for connecting rooms, all you get is the discussion here on the DIS. If there was a law surely it would show up elsewhere.

The reason it is not 100% guaranteed is that Disney does not book it as a category for example like they do bunk beds. If it is not booked at the time of booking there is simply no way to know when you check in if those rooms are empty. It is a room assignment and Yes they try their very best to assign them to those that requested them, but at times there are simply more requests than connecting rooms available.

I agree and know, we have been split before too
And I know about the law from family who are attorneys and confirmed with a friend who is a cm add to that my attemp at getting connecting rooms to find out the specifics of the law from a manager cm at cbr in 2010

The first issue for most is that you are not booking a room at ___ resort but on Disney property.
The second is that not all resorts even have connecting rooms
Finally form a legal stand point you must have over a __ number of people and hey must be immediate family members

So in my case I was split up because the extra rooms were not immediate family, my immediate family all fit into one room
If my immediate family didn't fit one room (out of 3) then we could have had connecting rooms
However since they didn't have connecting rooms are the resort we would have to move to another resort
I suspect that most people don't want to switch resorts and thus live with being split up and/or don't know the law to pun the issue, which will simply get you moved to another resort anyway

This is why Disney doesn't need to have connecting rooms as a booking option because, they are not giving you a reservation at __ resort but property and since the property has so many rooms, I'm sure they have connecing rooms somewhere for the rare instance someone pushes they issue

Bottom line is if you have immediate family over the room occupancy they must give you connecting rooms on Disney property if you request it

 

[maxiesmom]

Bottom line is if you have immediate family over the room occupancy they must give you connecting rooms on Disney property if you request it

Only if you cannot be split up into 2 rooms, as in there are not enough adults to split up. Otherwise they can put you into non connecting rooms. An adult in each room.

It states right on the Disney web site that connecting rooms are not guaranteed. So I think it is pretty silly that they put guaranteed connecting on some reservations. I also think that most people are not going to stand at check in and argue that they have a legal right to connecting rooms. What are you going to do if they tell you no, call the cops?Most people don't want to start off their Disney vacation with a altercation at the check in desk.

 

[LilyWDW]

I agree and know, we have been split before too
And I know about the law from family who are attorneys and confirmed with a friend who is a cm add to that my attemp at getting connecting rooms to find out the specifics of the law from a manager cm at cbr in 2010

The first issue for most is that you are not booking a room at ___ resort but on Disney property.
The second is that not all resorts even have connecting rooms
Finally form a legal stand point you must have over a __ number of people and hey must be immediate family members

So in my case I was split up because the extra rooms were not immediate family, my immediate family all fit into one room
If my immediate family didn't fit one room (out of 3) then we could have had connecting rooms
However since they didn't have connecting rooms are the resort we would have to move to another resort
I suspect that most people don't want to switch resorts and thus live with being split up and/or don't know the law to pun the issue, which will simply get you moved to another resort anyway

This is why Disney doesn't need to have connecting rooms as a booking option because, they are not giving you a reservation at __ resort but property and since the property has so many rooms, I'm sure they have connecing rooms somewhere for the rare instance someone pushes they issue

Bottom line is if you have immediate family over the room occupancy they must give you connecting rooms on Disney property if you request it

I'm sorry, but you have yet to give us PROOF of this law. Until then, I would not feel right telling anyone that this is what should happen. Please post actual proof besides "So and so told me so".

Especially because CMs have been known to give out incorrect information, including managers.

 

[maxiesmom]

I've searched too and can't find anything to support this supposed law. Though I have found out any hotel can kick you out for a long list of reasons. Including not registering guests or using the room for a fradulent purpose.

Interesting reading actually. But no support at all to the claim of a law forcing resorts to give people connecting rooms.

 

[dmband]

Only if you cannot be split up into 2 rooms, as in there are not enough adults to split up. Otherwise they can put you into non connecting rooms. An adult in each room.

It states right on the Disney web site that connecting rooms are not guaranteed. So I think it is pretty silly that they put guaranteed connecting on some reservations. I also think that most people are not going to stand at check in and argue that they have a legal right to connecting rooms. What are you going to do if they tell you no, call the cops?Most people don't want to start off their Disney vacation with a altercation at the check in desk.

I agree
what I said above is thats part of the issue for travlers because most book a resort for a reason and ont want to or care to push the issue but it you wanted to push the issue you must find you connecting rooms however they will not be at the resort you booked or you would have been given connecting rooms to begin with

I have not had time to even try and search it, but when I get a chance I'll see if my attorney who old me can give m more concrete info

Fwiw I am not suggesting people push the issue unless it's a huge deal to you

 

[Mrsjvb]

C
Bottom line though is if you have a legal right for connecting rooms they must give them to you

there is no family size that has a legal right to connecting rooms. ever.

it is ONE adult minimum per room booked( we will accept as read the fact that mum and dad will shunt the kids off to a room by themselves so they can get some quiet time alone) and we will assume for the sake of averages that the max number of bodies per room is 4( and yes we will not count the infant under 2 who sleeps in the pack n play we also assume is sleeping with Mum and dad anyway


so a Single parent with 4 kids is under no legal right whatsoever to get connecting rooms. in any hotel chain across the country. nor is a 2 parent family with 6 kids.

does Disney try? absolutely. do they do a better job than the national average? probably so.. the hotel I worked at did not even have connecting rooms in any building.

as has been stated ad infinatum.. when you book at Disney you are guaranteed x number of rooms somewhere on the vast swampland that is Mouse Town. that's it. nothing more specific than that.

 

[LilyWDW]

I agree
what I said above is thats part of the issue for travlers because most book a resort for a reason and ont want to or care to push the issue but it you wanted to push the issue you must find you connecting rooms however they will not be at the resort you booked or you would have been given connecting rooms to begin with

I have not had time to even try and search it, but when I get a chance I'll see if my attorney who old me can give m more concrete info

Fwiw I am not suggesting people push the issue unless it's a huge deal to you

Well, make sure you post proof... not "Someone told me". Without actual, honest, written proof it is not realistic for anyone to be able to use such information. I have searched and searched (seriously... and I have access to educational law based information) and have found nothing. Until you can supply proof, I don't think it is a good idea to be giving people this information as fact.

If this WAS the law, I would think that we would have people on these boards in the past saying so. I have been here since 2006 and have never heard of such a thing.

 

[dmband]

Well, make sure you post proof... not "Someone told me". Without actual, honest, written proof it is not realistic for anyone to be able to use such information. I have searched and searched (seriously... and I have access to educational law based information) and have found nothing. Until you can supply proof, I don't think it is a good idea to be giving people this information as fact.

If this WAS the law, I would think that we would have people on these boards in the past saying so. I have been here since 2006 and have never heard of such a thing.

I hear ya
Looking now and you are right, searching it is hard to begin with due to the key words and not coming up with much of anything hotel law related let alone with occupancy

 

[SueM in MN]

It would make no sense to have a law like that. That would mean when Jon and Kate plus 8 came to WDW, they would have been required to have 3 connecting rooms (which don't exist) because only 4 could stay in each room.

I think that it probably was confusion over needing to have an adult registered in each room.

Laws related to hotels in Florida should be found here:
http://www.myfloridalicense.com/dbpr/hr/statutes/food-lodg-statutes.html

My internet searches found this thread as the only mention of a law requiring connecting rooms. I've been on the DIS Boards plus some others since 1999 and this thread is the first time I have heard of it.