Guest communication - any other way to speak to them?

[DLPDreams]

Following on from my PP+ issues at Halloween. I emailed DLP Guest Comms first thing on Monday morning, followed it up yesterday as well and have still heard nothing. It's really not on to be a) disappointed and b) left waiting for almost £34 refund!

I used the usual guest comms email. Does anyone know any other ways to get through to them please?

Thank you.

 

[DLRPWonders]

I must have missed something, with being at DLP myself.
What kind of issues?

 

[addverbaan]

I normally get a very quick response when using this one

DLP.SERVICE.RELATION.CLIENT@disney.com

I hope that sort it quickly for you, I know I will be very unhappy if the same happens to me in 2 weeks time!

x

 

[DLPDreams]

I must have missed something, with being at DLP myself.
What kind of issues?

I have put them in my Halloween Highs & Lows but basically after getting my PP+ voucher (as I prebooked and paid) and being told that I needed to go to hotel shop to exchange for the package, I was told it was out of stock and I was refused a refund - wasn't given an apology or anything. I was told I had to email guest comms on return to get one. It's taken then 3 days to reply to my email

I normally get a very quick response when using this one

DLP.SERVICE.RELATION.CLIENT@disney.com

I hope that sort it quickly for you, I know I will be very unhappy if the same happens to me in 2 weeks time!

x

Thank you - funnily enough I forwarded my email to that address late this afternoon and got a reply about 30 mins later! They are still saying that money will be refunded within 3 weeks though - not exactly speedy considering it was their error!

I think lesson is, if you have the time and patience, try all the shops that stock it to see, even if you are told it is out of stock. On the voucher you get given it lists all the shops. Hopefully they'll iron it out by then. I think a lot was to do with the fact that the parks were full to capacity for Halloween itself tbh. But, as I said earlier, they should have a procedure in place to keep packs aside for phone prebooks - or not offer the facility at all.