Shuttles start picking up at pier from 7 until ship debark completes. While they recommend carrying off your own luggage if your flight is before 1 we had no problem getting shuttle at 8:45 for 12:30 flight. We just missed one bus and next was 45 minutes later. Really depends on how many customers are scheduled. They do respond quickly to emails if you have more questions. If a big Royal ship had not been in port we would likely have had faster pickup. Guy at kiosk let us know where bus was and how long to our pickup.