We are currently working with Fidelity on a contract. I did read on these boards that they could be slow beforehand, so I have been proactive with making phone calls just to make sure things are moving along. Our agent (Shawn Ray) has also been responsive to e-mails. We submitted our offer online and she called us within a day to verify all of the details before she gave the offer to the sellers. Our offer was somewhat low and I appreciated that she did not push back on us making an offer at that amount. She has also been helpful anytime I have asked her for an update. Our offer was accepted on April 8 and the contract went to ROFR on April 15 and was approved on April 23.
Based on the feedback from the boards, I requested Mason Title which was $50 more but I think worth it. (they assume you are going to use First American unless you state you want a different title company) I am working with Cammy at Mason Title and she has been great. We heard from Mason before we heard from Fidelity that our first contract had passed ROFR. We just entered a contract with another company (
DVC Resale Market) and Cammy at Mason Title is going to handle both contracts and make sure that the points are all put under the same membership number.
We still have a little way to go before all is complete but my understanding is that once the contract passes ROFR, the rest is really dependent on the title company to close the deal and DVC to get the points transferred. Hope that helps.