I have never been to the Gaylord Palms... But have been to the Gaylord Opryland once.
Note: They are both built and run by Gaylord.... And, from a couple things I have heard, they are very similar in feel and the level of service.
The Gaylord is indeed Gorgeous!!! They put a LOT of money and effort into their wonderful atriums, etc... just amazing.. However, this does not carry over into the quality, decor, or size of the rooms... (thin walls?????) And, we had serious Service problems while we were at the Gaylord Opryland. Which I understand some have experienced at the Gaylord Palms as well.
We could not get a wheelchair... Room service carts from the night before were in the hallways with their yucky leftovers even when we checked out after a late Sunday Brunch the next morning! Some staff could barely speack English, only thing our room service delivery guy could say was 'Cash...Cash...' Could you imagine not being able to charge it to your room.... then seeing it on your bill when you checked out??? We paid him with cash, but called Guest Services right away about the situation
I am sure it must be really spectacular! Just do not expect 5 star amenities or service.