Funniest "Disney Speak" I have heard in a while

[surferdave]

The reason? A Customer does not want to hear a system is broken or down - it could cause a panic, or reporting it in fan sites...It sounds so silly, but something like that could cause panic if people think something is really wrong, and with the internet today, something really simple could cause wide spread panic and rumors that turn into a self fulfilling prophesy! WOW!

Obviously not possible. We've been told time and time again that big powerful companies like Disney do not care what we say on these "fan sites".

 

[MaryLovesPoohBear]

Last time we were at Disney, we went to ride Pooh. There was a lady out front telling us to come back later because "honey had spilled on the tracks." I was like "What?" She repeated, "honey has spilled on the tracks." I asked her if that was code for "some kid threw up" but she didn't answer.

Did you really expect her to answer?

You are not an employee of Disney. There is no reason to tell you exactly what happened.

They have a code for a reason.

Same with the system. It doesn't matter why it is down. Since we are not employees of Disney, we don't need to be informed why it was down. Heck, chances are the CM you were speaking with, she didn't know why it was down. She only knew what she had been told.

Sit in the hospital for a while. Listen to the paging system. Count how many times you hear, "Any available doctor, patient dying in room 306, please come and help." Then count how many times you hear something like, "Dr Rush, room 306." Or "Code Blue, room 306." Because those last two pages, mean exactly what the first one said.

 

[Halloweenqueen]

That is the nature of phone line customer service. Most companies prohibit negative language. The CM was trying to think of positive verbage for a negative experience. Business 101.

 

[disnut8]

Last time we were at Disney, we went to ride Pooh. There was a lady out front telling us to come back later because "honey had spilled on the tracks." I was like "What?" She repeated, "honey has spilled on the tracks." I asked her if that was code for "some kid threw up" but she didn't answer.

I have to agree with a previous poster on why the Cast Member would answer the question how you posed it. Especially at Winnie The Pooh. In Fantasyland with tons of kids around (OK, not tons but many). Was the Cast Member, in front of lots of kids supposed to say "yes, there was a child who tossed his cookies so we had to do a vomit cleanup"? And how would that have made another child's day any better?

I'm 52 years old and I like the way Disney takes care of unexpected shutdowns. Who cares exactly what happened? The attraction is down, it's not going to be your turn to ride it right now, go do something else and then come back. What is the big deal about it?

 

[surferdave]

The name of the thread is "Funniest "Disney Speak" I have heard in a while"; that hardly implies resentment and pretty much acknowledges everything you guys are saying about this being the way things are handled.

It certainly makes sense for things like cleaning vomit off an attraction at the parks, but pretty much any company is going to get called out if they keep trying to deflect the fact that their servers are down a lot more than they want to admit.