FP+ Change notification - Anna & Elsa

[hiroMYhero]

30 days for onsite and 2 weeks for offsite?
20 days for onsite and 10 days for offsite?

Or even a shorter timeframe. Entertainment knows their schedules two weeks in advance and when a parade gets thrown in there with less than a week's notice, the "glitch" is in the CM scheduling.

If it truly were a tech glitch, IT has all the info to restore FPs. The emails were generated off of MDE accounts with the specific FP time. Even if the system doesn't have a backup, so they say, the email generator has to have a "save" feature.

I believe when there are difficulties with personnel for meet and greets, the Standby lines become long because they can't cancel FPs for that specific day/time. But if it's known ahead of time that there is a scheduling problem for specific dates, they apparently can cancel FPs and plan on Standby-only.

 

[Candleshoe]

The only "problem" with this is that the main goal of FP+ was to lock guests in. An under-30 days timeframe isn't going to lock people into vacationing at Disney the way that's desired.

I hear you. But the onsite guests have money paid into their reservations, so they are locked in.

The other way would be for Disney to commit to THEIR plans 60 days out.

I'm not talking rides going down, btw, that's understandable. But ride refurbs surely.

And on another topic but related.... A&E are characters, not a ride. Which means they should be able to double and even triple up on them if they wanted. They did this for Tink two locations ago. (I saw her before Adventureland).

 

[Robo]

And on another topic but related.... A&E are characters, not a ride. Which means they should be able to double and even triple up on them if they wanted.

That's how they are doing their greets now.

 

[mom2rtk]

My brother has fastpasses on the 18th and 19th at MK (not A & E since it's a last minute trip, but 7DMT and others) and all of theirs are still fine so I don't think the time error would be the problem.

That sort of answers that.

 

[ArwenMarie]

If Disney is going to be fluid about things like park hours and parades 60 days in advance, then they need to modify when FP advance reservations can be made. Change the date from 60 days out to something within the window of "whenever they are less fluid", whatever that might be.

30 days for onsite and 2 weeks for offsite?
20 days for onsite and 10 days for offsite?

I don't know what the answer is... but i believe it's wrong to make guests firm up their plans at one time, and they start changing things up AFTER the guests have had to be set their plans down.

I agree.

So basically, customers have to start planning their trips 180/60 days out, but the parks can change whatever they want, whenever they want.

They want everyone to plan plan plan, yet be completely flexible and understanding when all of the plans change.

 

[IWannaBuildASnowman]

Oh wow, that's awful. And even if they HAD canceled your FPs intentionally, as if a Belle FP at 8 pm would make up for it. Seriously, I'd be demanding something BIG.

 

[kmb584]

is all I have to say.

 

[Candleshoe]

That's how they are doing their greets now.

Holy COW!! and it still has huge waits. Crazy man.

 

[sparklysparky]

Just read online that some guests received the same message for Peter Pan's Flight and Buzz Lightyear Ranger Spin on several dates in March. Awful strange.

 

[Crystal824]

Now, I'm freaking out about making my FP+ reservations for April. We get to make them next week. Of course, I have a little girl who REALLY REALLY wants to meet E&A. I hope everyone gets this resolved.

 

[sparklysparky]

:::UPDATE:::

After reading about the changes to the FP+ in March, I decided to try a different route and called the main Disney line rather than the technical support number listed on the email. The person I first spoke with had no idea but said he noticed a note about it in my file. He thought I'd get another FP but wasn't certain so he transferred me to someone else. She acted as liaison between Customer Service and Tech Support and got me a new Fast Pass that is good at any time on 2/19 to meet Anna & Elsa!!

I asked for the rest of you all that received the same email and they said to call them and they'd handle it immediately. Otherwise, you can wait until you receive the email explaining the situation and that your fast pass has been given back for any time during that day.

If you're anything like me, you'll call now to have it done and off your mind.

All is right in the world and we are back to being soooooo excited to leave tomorrow for our trip!

 

[tzeitel]

Just read online that some guests received the same message for Peter Pan's Flight and Buzz Lightyear Ranger Spin on several dates in March. Awful strange.

I had heard about Buzz, but it turns out the ride will be down for those dates.

 

[Fire14]

Just checked my FP and WE have one for 22nd. I haven't received email and mine still shows as good.

 

[sparklysparky]

I had a fastpass for that day also, for 5:40pm. The email I got said it was switched to Rapunzel/Cinderella for the same time. PANIC!
Called on the phone, they still don't know what's going on, but took my name and phone number. (crossing fingers!!!)
The worst part is I actually had another fastpass for the 17th at 11pm but cancelled it because this one was a better time! DOH!

I got mine fixed! Read the update above.

 

[Candleshoe]

:::UPDATE:::

After reading about the changes to the FP+ in March, I decided to try a different route and called the main Disney line rather than the technical support number listed on the email. The person I first spoke with had no idea but said he noticed a note about it in my file. He thought I'd get another FP but wasn't certain so he transferred me to someone else. She acted as liaison between Customer Service and Tech Support and got me a new Fast Pass that is good at any time on 2/19 to meet Anna & Elsa!!

I asked for the rest of you all that received the same email and they said to call them and they'd handle it immediately. Otherwise, you can wait until you receive the email explaining the situation and that your fast pass has been given back for any time during that day.

If you're anything like me, you'll call now to have it done and off your mind.

All is right in the world and we are back to being soooooo excited to leave tomorrow for our trip!

YEA!! Have a great trip!

 

[asbyrneva]

Just read online that some guests received the same message for Peter Pan's Flight and Buzz Lightyear Ranger Spin on several dates in March. Awful strange.

Not strange or awful. Its been posted that both are down for a couple days in March. What would be awful is not knowing in advance and getting there and having a fast pass for a ride that has a planned shut down and you dont have any ability to change it. I think the fact that they are adjusting the fastpasses and offering a replacement (which you can change since its 30 days out when they posted it) is proactive and what should be done.

 

[sparklysparky]

Not strange or awful. Its been posted that both are down for a couple days in March. What would be awful is not knowing in advance and getting there and having a fast pass for a ride that has a planned shut down and you dont have any ability to change it. I think the fact that they are adjusting the fastpasses and offering a replacement (which you can change since its 30 days out when they posted it) is proactive and what should be done.

I believe you misinterpreted what I was implying. I meant in the terms that A&E isn't a ride like these and it seems awful strange that we'd be getting the same type message. Sure, a ride can need servicing but do Princesses?

It is a moot point for me now bc it has been fixed.

 

[asbyrneva]

I believe you misinterpreted what I was implying. I meant in the terms that A&E isn't a ride like these and it seems awful strange that we'd be getting the same type message. Sure, a ride can need servicing but do Princesses?

It is a moot point for me now bc it has been fixed.

 

[mom2rtk]

I hear you. But the onsite guests have money paid into their reservations, so they are locked in.

The other way would be for Disney to commit to THEIR plans 60 days out.

I'm not talking rides going down, btw, that's understandable. But ride refurbs surely.

And on another topic but related.... A&E are characters, not a ride. Which means they should be able to double and even triple up on them if they wanted. They did this for Tink two locations ago. (I saw her before Adventureland).

On-site guests certainly are committed to their accommodations. But they are not committed yet to spending all of those days at Disney. After the first 4 days, extra days are only a bit more than $10. I don't think that's enough to keep people from changing their plans if the mood strikes them.

 

[cakebaker]

:::UPDATE:::

After reading about the changes to the FP+ in March, I decided to try a different route and called the main Disney line rather than the technical support number listed on the email. The person I first spoke with had no idea but said he noticed a note about it in my file. He thought I'd get another FP but wasn't certain so he transferred me to someone else. She acted as liaison between Customer Service and Tech Support and got me a new Fast Pass that is good at any time on 2/19 to meet Anna & Elsa!!

I asked for the rest of you all that received the same email and they said to call them and they'd handle it immediately. Otherwise, you can wait until you receive the email explaining the situation and that your fast pass has been given back for any time during that day.

If you're anything like me, you'll call now to have it done and off your mind.

All is right in the world and we are back to being soooooo excited to leave tomorrow for our trip!

Glad to hear they're taking care of it!