It was interesting to say the least! We finally got directions to the garage (I think it was in the "Blue" terminal) and as we approached National I started to worry. We found the Emerald Aisle area and I saw nothing but a bunch of empty slots! I asked the attendent in the booth where to go and she pointed across the way and said you need to talk to the guy in the green shirt. So, we approached him and told him we had a EA ressie. Meanwhile, several SUV's pulled up and people jumped in (I assume EA members). He said "Oh, what did you want, a neon, camry, etc. Keep in mind that I was tired, rattled by the new airport, and just wanted to get to our 2pm appointment in Plant City (It was about noon)! It finally dawned on me that he was kidding. He looked at my dh, myself and two dd's and said "how bout a van"? Perfect! Just then a Silhoutte pulled up (freshly washed) and we jumped in and took off! Returning was no problem. We did this about 10:30am (just follow the signs on the way in). Pulled into the garage, someone checked us in and handed us a receipt for the exact amount I was quoted on line and we were off! Good luck and have a great trip. We are back down April 9-13 but into Orlando. I hope I don't regret going back there!