Bayportkat,
Inquiring minds want to know..... Why did you change your room?
I did want to apologize to everyone for the crazy changes!! Our first room had several problems- soft spots on the floor, like rotten wood underneath or something, the fake wood front on the sink in the bathroom was halfway unattached and wiggled each time you pulled on the toilet paper and the room creaked and creaked and creaked, etc. like a haunted house. I had mentioned the floor to our room steward, but not the other problems since we didn't really notice the creak until the next day (Monday). So, on Monday, when we had a problem with the Wave phones (I hate them!) and after my dh dropped them off a few hours before and our kids wanted to go to the kids club, I went back to guest services to get them. While there, I got in a conversation about the other problems in our room and they said they would send somone to check things out. We got new phones too.
Someone came to the room and was apologizing left and right! She said they couldn't do anything about the floor until the room was blocked for a cruise because they had to pull up the rug and cement it or something. She got the carpenters in to fix the bathroom and said they would check the noise.
Guest services called a few times in the next 2 days to check on the noise problem and finally on the PV day, said they had an open room and did we want to move? Once dh heard it was a verandah room, he jumped on the chance, so we dropped the kids at the kids club, threw our stuff in our bags and guest services had some people help move us.
Once we got there, I couldn't believe how quiet it was and realized how bad our room noise was. I also realized that something was wrong with the bathroom door (didn't stay open) and probably the AC- didn't get very cool.
Then I wrote all the notes, delivered all but 2 and my dh looks at the paper and says, we are room 6530, not 6053! So we went back and changed all the notes! Busy day!!
One huge problem that I think I am going to write Disney about, after I thank them for fixing the room problem, is that when my dh dropped the kids at the club, he made sure they had the room change. They said they did and no problem. Several times after that, we would go to pick up the kids and one or both would say they had asked the counselors to call us, but we never received a call. Once they tried the room, but we must have just left. We mentioned it to the counselors and the first time was kind of blown off- we too thought it was a one time thing. Another time, we had phone 2 and assumed it was because they tried phone 1- the counselor said we had to tell them if we didn't have phone 1 with us- though at the first check in they said if they didn't get someone on phone 1, they would try phone 2 automatically. Anyway, went back and no missed calls either. Finally, on the afternoon of the last day, after ds said he tried again to have us called, a knowledgable counselor told us they were supposed to change the phone number- that although the room change comes up, the phone change doesn't. the kids were at the club that night and sure enough the phones finally worked. I was just really annoyed that my kids were sitting in the club thinking we weren't coming for them- one of the nights, they were both in tears because we hadn't come for them (that may have been the night the phones didn't work), but either way, it was frustrating.
Sorry for the long post- just wanted to explain things!!