OK, I had to come some place where folks that love Disney could understand my disapointment and frustration.
I bought front row seats to Disney on Ice for my DD on 11/2. We saw the show last year from the front row, and this year I bought early so we could have "better" front row seats. I was the first person that bought for this show, Section 1, row AA, seats 1-2. We have been talking about this show for months.
Fast forward to last night when the box office arena calls to tell me Ticketmaster sold me invalid seats - they don't exist. There is no section "1" in the area. So they are going to go ahead and give me seats in row they just opened up. They were making it sound like they were doing me a favor and that these seats would be just as good. Um yeah, this row, is right next to the curtain and NOT the same seats I would have purchased. It's a crummy view, we would be looking at the back of the show basically. I was so upset. I'm still mad about it.
After asking for a manager, I did end up with seats in a better section, row B, but it isn't the same experience. I'm so bummed. I told them Ticketmaster needed to refund my money. This is not how you treat priority customers and customers that come to the show every year. I know we will still have a good time, I just can't believe they waited til the night before the show to see that this had happend. I can't be the only customer it affected either.
Anyways, show tonight and I need to finish packing! We leave on Friday. Even this rain we are having can't dampen my excitement for this cruise!